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August 2025 by robert Johnson
This is the best UPS Store always nice and helpful.
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July 2025 by Victoria Sledz
They are well staffed for a busy UPS location. I, myself, visited three times this week. Twice for shipping services and once to print copies of documents needed. The guys working are always efficiently helpful and are very polite. Each visit I have been greeted very friendly. I appreciate that; especially since I know they are busy and deal with people all day long. Thanks, guys, for providing great service!
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July 2025 by Aurora Fausto
Ali assisted me with packing and shipping. He was so friendly, patient and extremely helpful. Honestly, I was very surprised of how helpful he was.
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July 2025 by Narendra Tawade
Worst passport photo experience. No proper lighting. They use cellphone camera holding it way close to your face. Not worth for $17.99
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June 2025 by Lee Shawn
Dont go here! charged me almost $3 to print just one single papper in blakc/white
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June 2025 by Haniel Rico
I always drop off my packages here and they’re always very helpful, I know the some workers already and they are good people.
Very recommend!
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April 2025 by Tommy Vinh
The owner was very helpful when UPS lost my package. I still use this store because of the services he provides. He's a very hard worker and cares about his customers.
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April 2025 by chris john
I was able to get in and out quickly, which is always a plus. The girl who helped me she was very professional, which made a big difference in your experience.
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March 2025 by Gozde Gurer
Excellent and reliable store, wonderful staff.
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March 2025 by Magdabirocsatlos Csatlos
They received a package from me on the 9th of October 2024 they was informed to return it to me I sent enough details Iv received nothing back or any kind of response about my package never see or heard of since probably stolen now or delivered to someone iv never heard of shame on them
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March 2025 by Nancy P
This was my go to store to drop off and ship packages but find myself not wanting to come here anymore. I had dropped my wallet in the parking lot and came back to the store to be told it was found in the parking lot by a UPS driver. Time between dropping off my package and realizing I had dropped it and come back was less than 15 minutes. Unfortunately all the cash I had in my wallet was missing - $350. The only answer I got was that it was found in the parking lot but to me why would the driver have returned my wallet and stolen the money (or anyone else in the parking lot), it would’ve been more logical to have just taken the whole wallet and no one would’ve known (the wallet is worth more than the cash that was taken). No way of truly knowing who stole the cash in my wallet but it just doesn’t sit right with me and I no longer feel comfortable coming here.
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February 2025 by Lizbeth Solis
Staff is always friendly and fast. Today a gentlement went above and beyong as I had forgot to put something on my return package and I had to come back.
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February 2025 by Amaar Ahmed
Best UPS store by my house. Mr. Patel got exceptional customer service.
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December 2024 by Josephine Lam
I have to provide a positive feedback/review for this 16107 Kensington Dr. Sugar Land , TX location.
At first I called, the staff Siddharth answered the phone and provided a detail information that I needed, then the next day I went to this location and asked for Siddharth’s help for the return item.
He told me that they will provide packing service - because I have to get a box for the return item anyway. It was an outstanding service that I received from this UPS location. No wait time and excellent customer service.Highly recommended.
Compare with the other location at 3536 Highway 6, Sugar Land, TX 77479. I can tell the difference. I left a disappointed review for this 3536 Highway 6 Sugar Land, TX 77479 two months ago - because I was charged with “ Signature Required”, but they didn’t provide the service that they charged!!! Thus I left a disappointed feed back!!!
They just wrote back and indicated as miscommunication!!!
There was no miscommunication- they just don’t listen carefully (Didn’t pay attention to the customer).
This is the reason I came to this Store #4794 INSTEAD·
My point is - still UPS service but how come one at 16107 Kensington Dr. can provide an excellent service. But the other one at 3536 Highway 6 Sugar Land didn’t care your document. My important document that I shipped almost got lost!!!
Thank you very much for an excellent service - UPS store # 4794 at 16107 Kensington Dr.
Appreciate it.
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December 2024 by Keisha Smith
Great customer service
