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July 2025 by Paul Podojil
I’ve dropped off packages at this location on several occasions and the service is amazing
In and out in literally ONE minute or less 😳😊😊
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July 2025 by Tushar Rana
Either it is this UPS store or UPS itself is looting, They don't even print return label for free. FedEx usually does this for free.
I was charged $1.70 for printing a single side b/w paper. This is insane. Amazon has only UPS options for returns otherwise I would always prefer FedEx over UPS.
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July 2025 by FY
I had great experiences mailing packages at this location. Customer service was friendly and mailing process was effective. Thank you!
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December 2024 by Ez Kim
The staff at this UPS store are very friendly, and supportive.
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December 2024 by Zhuohe Liu (harryliu)
Best place for Amazon return regulars. The store is clean and staff are very efficient and helpful! They even helped me to sort out a return label mistake through email without me going for another trip! They also open on Saturdays which is extra convenient. Thank you!
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November 2024 by Moyin Yusuf
Only person willing to help me find a solution was Aiden and unfortunately for me, his shift was ending when I entered the store with my problem. Whoever was his supervisor was so eager to get me out of the store, but had a different outlook on delivering customer service for customers in the store that didnt look like me. I appreciate Aiden for trying to help me find a solution during his time at work.
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November 2024 by Gayathri Wim
I will never come to this place again.It is a very costly place and they charge unnecessarily .For my 3 pages color print the lady charged $12.79.It’s actual cost is $4.50($1.39x3).I compared it from another UPS store.
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November 2024 by ZHUEN LIN
I had to wait for 5 minutes to send something when no one was there. I asked how long it would take, and she said it would take 15 minutes! Can't you help the guests first?
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October 2024 by Nataly Medina
I couldn’t ask for better service from a UPS store. I came in hesitant and unsure if I would find what I needed, but I was pleased to discover everything and left extremely satisfied. Chintan, Ajmina, Sunny, and Ummul were incredibly helpful; they listened to my needs and made sure I got everything. I’ll definitely return for any packages I need shipped with care!
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October 2024 by Juwan Berzinji
Charging $3 to tape a box is ripping off people.. maybe a dollar ok.. never going back there ever
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October 2024 by Anna Horvath
Great customer service! They helped me package my box to return an item to Amazon!
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October 2024 by Alexandra Valdez
Came to this ups store and I couldn’t ask for better customer service. Chintan, Ajmina, Sunny, and Ummul were all so very patient and helpful. They took their time and explained everything I needed. They definitely went above and beyond!!
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October 2024 by Chris Nilsson
Wonderful service and very friendly people. Took very good care of me. I always come here with my packages.
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October 2024 by Josephine Lam
I shipped a very important document and asked for Signature Required at the beginning of my conversation with the staff ( I believed that he’s the Manager).
But, round up this document was NOT Signature Required and the package was not delivered to the unit!!
Well, what if this document got lost!!! Can this UPS location pay the responsibility!!!!
Also, I was charged closed to $79.68 for the document it weight ONLY 0.1 lb!!!and without the “Signature Required “!!!
How can this UPS at Settlers Way (Sugar Land) so dishonest or I can say that they cheat people.
Nowadays, there is a lot of the postal service - not the monopoly!!!!With this POOR customer service I suspect how long that they can survive!!!
So, my opinion is DO NOT use their service- unless you like to be cheated.
Very disappointed with their service!!!!!!!!
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September 2024 by Tianyi Yang
unpleasant experience.never come back again.
