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January 2024 by Luiza A.
If I could give 0 stars, I would! This is a TERRIBLE Walgreens. One of the WORST customer service pharmacies I've ever dealt with. I was on the phone with them to ask about a prescription. I called at 1pm. Once they answered I was talking to one of the employees and suddenly the call was ended. I'm not saying they hung up, there is no way of knowing that. After the call ended I called again. It was 1:04 when I called next. I was never able to get in touch with them directly, they kept picking up the phone and putting me on hold again. This happened MULTIPLE times! I waited on the phone for 13 min. So I called the store instead of the pharmacy and I talked to the manager, who wrote down my number and eventually they ended up calling me back. If your insurance covers CVS, then go there you're better off.
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January 2024 by Karim Ali
Very lazy staff four people were playing with each other not working and spent one hour each to sale me $20 medicine . No wonder Walgreen is closing their stores because of high cost with very low performance .
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December 2023 by Erin Cotton-Patel
I need to schedule a meeting with the store manager or pharmacist. If I don't get a resolution soon, I'm filing a complaint with the Texas Board of Pharmacy for losing my son's prescription and giving us someone else's medication.
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September 2023 by Blanca Melendez
Had to transfer my prescriptions to another pharmacy because of insurance issues. Worst experience ever. All of my Rx were suppose to be transferred to the new pharmacy. Instead, they filled two of them at this location, only faxed the order for the one they didn’t fill (which was never received ). When the transferring pharmacy reached out to let them know they had not received the fax, they were told by the pharmacist that she was busy administering vaccines and she would call them back after 8pm. I happen to be on line waiting to speak with the pharmacist when they called me to inform me what they were told, this was around 4:30p. I managed to speak to someone at the counter who spoke to the pharmacist and at first she said to have them call her back, and she would release the order over the phone. When I finally got a hold of the other pharmacy, she then changed her mind, came out to speak to me and said she has 10 more vaccines to administer and she would be contacting my new pharmacy once she was done. She went as far as asking the person behind the counter to print my information from the computer and verify the new pharmacy’s information. This was at 5:30pm. I tried to get the two Rx they did fill but was denied my medication. I asked why they were withholding my prescriptions from me, the reasoning behind it as per the pharmacy tech who had them in his hands, “well, if we’re going to transfer the prescription, you can just get it from them.” If this all wasn’t frustrating enough, I waited and reached out to the new pharmacy at 10:30pm to ask if they received the transfer, and of course they did not. The pharmacist never called like she said she would, they didn’t receive a fax for the transfer. So I am left without my medication till God knows when. Called main customer service and spoke to a great representative, hopefully they can resolve this issue in a timely manner.
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September 2023 by Eric Stephens
This is the worst pharmacy in Sugar Land!! I had two prescriptions sent to them. I called and they said that they had both prescriptions and to come at 9:30. Well it’s way past that now 9:59 and they claim that they did not receive both prescriptions!! Now I may end up having to go to the hospital ?!!!
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September 2023 by Omar Kazzaz
HORRIBLE SERVICE.. WORST PHARMACISTS EVER. THEY WOULD NOT TRANSFER MY PRESCRIPTIONS OUT. PLEASE DO NO GO THERE.
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July 2023 by flaming firotechnix
They're very understaffed in the pharmacy, but do a phenomenal job even though they're incredibly stressed clearly.
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July 2023 by Cindy Herriage
I am appalled that this pharmacy does not have 5 stars. These Techs are so awesome & are always making sure I have exactly what I need & go the extra mile to ensure that I do. They never mind my questions & the best part is that they are all super friendly & always ready & willing to assist me. Don’t let the crazy stars for this store deter you - I will never go anywhere else
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July 2023 by Viv Awolowo
Been to this location couple times and was very pleased with the service. Yesterday experience has to be my worst one. The Indian lady at the front was very condescending and rude. You should train your staff on providing better customer service
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May 2023 by A G
The only Walgreens I can speak positive about. That’s that I did have an issue when I first started bringing my film here to be developed. My first roll was blank and instead of calling me like they did later on I paid for blank pictures. That was the only issue I had. The cameras I find I’m not always 100% sure they work, so I may get blank film back. I never said anything, nothings perfect, and kept taking my film. I brought my film here for about 8 months maybe more or less, pretty much every week and it was always back in one week. The guy that let me take my blank pictures the first time later explained the process of 35mm film, & let me know the time frame. Some of the other associates even started to interact with me more and we would chat a little about film and cameras. They always answered the phone, are always polite, and helpful. I wish I could bring this Walgreens team with me to the area I am now in. Thank you for being there when I needed, and for giving great customer service.
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April 2023 by Sam Patel
These guys are overworked ... short staffed, but give them a break for God's sake. Be patient they will get to you. Most of us are spoiled brats and want everything now now now ... stomping our feet. I'm patient and appreciate these people. Good job guys
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February 2023 by Bryan Pavlock
Was told my perception would definitely be ready within an hour. Come back in one hour. Not ready still have to wait and they act and look unprofessional here. Would not suggest this pharmacy
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January 2023 by Lincoln Delaney
The pharmacist,shimim is very useless, uncompassionate and very unprofessional..You keep someone waiting and on hold for almost an hour not to do your job .Your excuse was you only had 2 Techs.Are you put on hold for 50 minutes on payday and do you make excuses to get paid.Step up or step out
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January 2023 by Erin Freeman
The Walgreens on 17330 W Grand Parkway S in Sugar Land is amazing!! They are always very kind and professional , especially Mary!! She was so very helpful sorting things out for me. I will always use this Pharmacy!
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November 2022 by Andrew Michon
I’m tired of pulling up to the pharmacy window and then having to wait for 10 minutes for anyone to even acknowledge my presence. I will be trying to find a new Walgreens even if it is out of the way.
