Guaranty Bank & Trust is highly regarded for its helpful and friendly service. Customers appreciate the staff's kindness, consideration, and respect, which makes many feel like family. The bank's fraud department is especially praised for its excellence. Longtime clients value the bank's consistent support through many years and name changes, often going out of their way to assist with various situations. Recent reviews highlight impressive service from staff members, including those handling large commercial loans and construction loans, with some customers choosing to move their accounts from other banks due to the quality of service. The bank also offers a strong mobile app, which has been noted as one of the best in the business. Overall, Guaranty Bank & Trust is seen as a trustworthy, helpful, and dependable institution that prioritizes customer care.
They were very helpful when I went in to pick up a money order. Then I went back to open an account closer to my new home, than the 90 miles i have to go to find the nearest WF, I waited 15 minutes and didn't get waited on.
August 2023
We have banked here for many many years, through the different name changes with the bank since the early 90's. The fraud dept is the absolute best!! LOVE this bank!
July 2023
Great customer service and awesome accomodations while helping me set up my account! Very friendly, and helpful.
