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January 2024 by Megan Vaughn
Dan council was amazing answered all of our questions and got us set up and out the door in a timely manner definitely will be going back
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January 2024 by Jason Harris
It was good
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November 2023 by Rikki Warner
Rent-A-Center in Sulphur Springs, Tx is absolutely the worst company I have EVER dealt with. The employees have no communication with each other or with their customers. TWICE I had an appointment with them that they not only didn't bother to show up for, they apparently didn't think that calling me to at least inform me that they weren't coming was necessary. I purchased a king size memory foam mattress, which ended up being too big. Not their fault, so I called to see about an exchange to a queen size memory foam mattress. They said ok and set up a delivery time. When they didn't show up, I called them. I had to fight them to deliver that day as agreed. They brought out a used, floppy, coil spring mattress and not the memory foam that I had specifically asked for. The delivery man promised to let them know to order the queen size memory foam mattress, and I could use the coil spring loaner while waiting for the memory foam. A month goes by and I'm getting daily texts that my bill is due. The bill for the KING SIZE memory foam. So they never updated the bill to show that I was getting a queen size, that I didn't even have yet. I was told the new mattress should arrive in about 2 weeks. 3 weeks later, I called to get the status. I was told they were still waiting for it to come in. I called again in just over a week, still waiting they said. I told them that I was done fooling with them and to come get their used, floppy mattress. They scheduled to come out on Saturday and I was not surprised when they didn't bother to show up or call. So I called them again the next Saturday to come get their mattress. They finally showed up to get it. I WILL NEVER do business with them again.
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July 2023 by Hope Humphries
Best place to get furniture! Prices are very reasonable and dan is just the best! The manager went out of his way for me for an item and i just cant thank all of them enough!
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July 2023 by Tia Fauth
Best place ever fun people
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May 2023 by Takeshia Barrett (Tk)
My experience has been great.
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March 2023 by Megan Scott
Very kind and sweet!!! Helped me with everything I needed definitely will recommend
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November 2022 by Ashley Elkins
Dan is awesome here! Much better the. Aaron's for sure!
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November 2022 by bluedragon2829
Did a great thing for Halloween 2022
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September 2022 by Katherine Flinn
I have been a long time customer of Rent a Center and purchased quite a few items from them. Everything was great as long as I didn't have a problem. It looks like the Rent a Center is under new management and they have been wonderful, but this review is about when the store was managed by Christina. I decided to purchase myself a nice stove and found a used one in the store to purchase. It worked great for about two weeks but it would smell when I turned it on (thought it was due to the cleaning products), but then it stopped working. I'm pretty handy so I looked in the back to figure out what the problem was and found 6 large mummified rats behind the back panel. Horrified, I immediately called Rent a Center and told them what I found and asked if I could trade it in for a new appliance rather than fix the current one. No problem. They came out the next day to pick up the stove and gave me a cheap used stove to use as a loaner until my new one arrived. I waited for them to call me to schedule a time to drop off my new stove. Two weeks went by, three weeks, after a month I called to find out the status and they said that they were waiting to hear back from the third party, whatever that was, and would let me know. This continued on for 3 months. Finally I talked to Christina, and she said that they've been trying to call me to schedule the drop off but since no one answered then they transferred ownership to the cheap loaner stove. What?! That made absolutely no sense. They call me every month on the day that the bill is due to remind me to pay, either on the phone or they leave a message and if they don't get ahold of me, they would call my mother. Never once did they call to schedule to drop off my new stove, they never left a message, or did they ever call my mom because they couldn't get a hold of me. Now I'm stuck with a stove that I never wanted. They have lost my business.
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September 2022 by Melissa Jetton
Great place to rent from every thing was explained in detail Dan a Chris brought my stuff out and we’re very cautious and careful great bunch of people to work with
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September 2022 by Savannah Savage
This store is great!!! Rachell and Dan are so friendly and helpful.. If you're looking for so nice furniture this is the place to go!!!!
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October 2021 by Victoria Devereux
I have five items from rent a center love the money option anything needs to be fixed they fix it immediately any questions or concerns answered or resolved immediately I have been renting from them since 2020 always go in and see what new items are there
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March 2021 by Leisa Shepard
Great customer service
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December 2020 by Melissa Page
Manager is AMAZING...She is very professional and took the time to call me several times to get me to be a customer
