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November 2023 by Brandi Giles
Great customer service. Professional, kind and educated on the services they provide.
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November 2023 by Eric Zolnay
I stay in sulphur springs my address is on my mailbox and on my house. I have had 5 orders delivered to the wrong address or not delivered at all. I have delivered messages in my email yet at the house nothing has been delivered. These are not cheap orders collectively between three different stores it has been close to 4 thousand dollars worth of packages just missing. If ups likes their money they will start being stricter or either they’re temp drivers or full time drivers. This is piss poor service and ups i used to praise them now it’s been awful. I recommend the drivers provide picture proof of delivery because right now all my proof of delivery is my address wrote in a text message with them time.
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September 2023 by JoAnna Nicholas
My package was supposed to be delivered yesterday but there was a delayed flight but still left DFW at 8:24 am and I still didn't receive it and now it's after 4pm today and I still don't have my package ?I'm very disappointed with their service.
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June 2023 by E Russell
The service is the service you would expect. The problem is drives that have no respect for others. Drivers that think they are entitled to all the main customers parking.
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June 2023 by lance justiss
Super nice ladies just know they only open those doors from5pm to 6 or 630. Else wise they are out delivering parcels.
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June 2023 by Karen Moore
I always have problems receiving my packages when the driver is new are lazy!. My address has been exactly the same for over 20 years and it is always a lazy temporary driver who reports our address could not be found when all the regular drivers find it. Not hard it is on a farm market road.
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June 2023 by Laura Curtin
The driver is refusing to deliver our packages. The girls at the store under us have told him multiple times exactly where to go.
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April 2023 by Barbara Stevenson
Pathetic that you won't handle a situation where your delivery person delivers an empty box that had been opened and retaped.
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March 2023 by yessi
This Ups has got to be the WORST!!!!? i’ve been calling since last friday and can’t get in contact with someone that ACTUALLY works in the store. i’ve been waiting on my package for about a week now and it doesn’t even show me where it’s at. Waist of money paying extra for faster delivery if this places doesn’t even try to deliver them on time. On top of that if you actually go in store they’re in the back laughing and joking while a line forms in the front.
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March 2023 by Beth Reeves
Your driver through our package again at the end of our driveway in our driveway is over 500 ft long in the ditch in the water on top of it was my mother-in-law's medical supplies this isn't the first time I've tried to call the 1-800 number and can't get anywhere because an automated I guess we're going to have to contact a lawyer on UPS because they're not doing what they're supposed to this is not the first time they've thrown a package is in the driveway and is either come up missing or gotten destroyed or this time it was in the water
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February 2023 by Facilitator -
Even though this is a hub, you'd think the least they could do is have an outdoor 24/7 Dropbox for prepaid prelabelled small packages to be dropped! Why force a driver to pickup packages someplace across town if customers are willing to bring it directly to the corner of your barely open customer window?
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December 2022 by Alicia Berumen
My package is 5 days late I can't cancel it because it says it's on its way but its not, its been sitting at this facility for 5 days. Not to mention I can't get ahold of an actual person. Can I just get my money back?! looorddddd its Christmas ain't nobody got time for this.
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December 2022 by Jeff Helms
My Christmas packages had an issue due to the sender not putting the full address. Ups helped me resolve this issue with ease.
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November 2022 by patricia shoults
They threw my package out on the ground by the street. I live 400 ft from the road and had to go looking for it. Unacceptable. terrible service
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November 2022 by Andrea Hayes
This facility is stealing packages. My package was due to be delivered last Friday but was not delivered because the driver said my apartment number was incorrect or missing. When I checked the address was complete and correct. I needed my shoes for an event this weekend and I am livid. I am expecting another package today, my bridesmaid dress for a wedding and I am afraid I will not receive it in time.
