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“All my dealings with the Extra Space employees on Franklin in Mesquite have been more than great. I love the upgrades they've been doing and how clean they keep the whole place it's amazing. They always seem to care and go out of their way to make things work. Keep up the good work !!! Just wanted to add an update to this former post that I needed to contact Extra Space about changing my address and had questions about some pricing on a few of my units. I spoke with Crystal who is always so friendly and helpful and needless to say she helped me with everything and was also able to help with discounts Savin me money. Crystal you are a blessing thank you so much for your help today and always. Customer care like this is something that is hard to find now days.”
“Adolfo was very helpful and kind, he assisted me with all the questions I needed and even called to check back in to see how the storage was holding up for me. I highly recommend his customer service.”
“Overall all pretty good, pick up was a little rough but the guy was helpful when dropping the truck off and compensated me for the earlier issues.
I really appreciated taking responsibility for the mistake in the morning.”
“I saw no need for improvement. The gentlemen at the desk where I got the rental was awesome! Then when we returned the truck, my son was able to follow the directions to take the necessary pictures, etc. It went great! Thank you so much!!!”
7:30AM - 5:30PM
3220 S Jupiter Rd, Garland
Truck Rentals
“I like this location. Cordarius, the representative, was very helpful with my reservation, and answered every question that I had. The pickup rental truck was good too. Everything was good & smooth.”
“I had a great experience at this U-Haul location thanks to Lester. He was incredibly helpful, attentive, and made the whole process much smoother than I expected. His friendly service and willingness to go above and beyond really stood out. It’s rare to come across someone so committed to making sure customers feel supported—truly appreciated the extra help!”
“Great place great customer service I've been coming here for years and I'll continue to come as long as they're open. I love doing business with this establishment”
“Gotta give a HUGE shout out to Adam Vinson at Penske Garland. Been using Penske almost every month for the last 2 years and it has been GREAT... Then in a 48 hour period... 2 employees we so miserable I was shopping to switch trucking companies... Before I did I spoke with Adam and the issue was resolved in 5 minutes. Funny how the resolution of a poor experience likely won Penske a customer for life. Adam is the man!”
“Always very professional. I have used Capps several times over many years. I have never had a problem with the vans i rented or the people. Occasionally, there has been an issue with van availability but I guess that's what you get when you run your business well. my latest rental was with 15 passenger Ford Transit vans. They drove really well and performed flawlessly. We got a little over 14 MPG. Not bad. We will use Capps again in the future.”
9:30AM - 5PM
1280 E Ralph Hall Pkwy, Rockwall
Truck Rentals
“Very easy experience renting a Uhaul at this location. The lady who helped me knew her job well and was super warm and friendly. I know where to go when I need a Uhaul. Thank you!”
“Great location especially if you have trailer you can drop on lot if you need any repairs. Mechanics are straight forward; you will probably have a wait but you instantly get choice for break room or go back home for further details. My idea spot for dropping of a truck for repairs and finding a bigger enough spot in the Dallas area to drop my trailer until repairs was finished.”
“Joanie made me feel like I was renting from a family member. Her vibe was so down to earth and warm and friendly. I can tell that they are a unit at that location. Everybody works well together.”
“Outstanding service was greeted upon arrival the Manger was very polite and made my uhaul experience wonderful. I definitely rent there again also if you looking for a moving truck l highly recommend this location.”
Open 24 hours
11331 Lake June Rd, Balch Springs
Truck Rentals
“So I had trouble with the app and my card, the girl at the front counter- not only was super kind and patient with me, but really tried to help me figure out how to fix it. The owner was also very nice.”
9:30AM - 5:30PM
1350 N First St, Garland
Truck Rentals
“My first time renting a truck with Penske, and definitely one of the greatest customer service I've received. Tiffany the Manager on site was amazing and very helpful. Great customer service is hard to come by in this day and age. Thank you Tiffany for your time and helpfulness!”
“I'm rating this location, NOT Uhaul. This location had my truck ready to go and I was in and out in 5 minutes. I forgot the lady's name who assisted me, but she had excellent customer service, a smile on her face and a great attitude!”
“Fantastic service. This is two weekends in a row we've used the 3401 Forest Lane location in Garland people everybody there is super friendly and straightforward and makes the business of getting the U-Haul box trucks simple straightforward and painless”
“My experience with U-Haul was fantastic. The rental process was easy and fast, and the customer service was excellent. Everything went smoothly from start to finish. I definitely recommend this location if you’re looking to rent a truck. Great service overall!”
“Very good costumer service. There was a woman there that undersood my issue and solved in the best way she could.
I would definitely rent a car again there!”
“Avis and Buget is A Awesome Rental Location. Lewis and Fida are Outstanding, They Represent Avis and Buget in a great way. During the pandemic They follow guidelines and keep the building clean. Overall there Amazing and I recommend them all the way!!!!!!”
“Just continue to be the way you are I was so excited to locate you all I had no idea that you all was even on Elam I will most definitely use you all in the future and let others know about you all I needed an appliance dolly and one was available for me and I was so grateful I have nothing but good things to say about this company!”
6AM - 7:30PM
18855 I-635, Mesquite
Truck Rentals
“I just want to say that Jessica G was a great. She made sure to help with everything we needed and was the nicest even when a guy was yelling at her when she was trying to ask if he needed help with a issue since he had been waiting a while. As he continued yelling at her and talking down to her she told him your not going to yell at me and stuck up for herself as she should!! After they left she went back to work helping customers with out any anger or anything. Over all with great experience even with the rude customer. Thank you for all your help we will definitely come back for all our needs.”
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“My experience with this place with top-tier, I loved it. It was fast and easy to get a U-Haul. They was very unhelpful. I highly recommend this place to anyone that wants to get a U-Haul”