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September 2025 by Richard Pitchford
We went to the Banfield on Brodie Lane and a very helpful lady behind the desk named Kay gave us some great advice since they weren't able to get us in and even called around for us...Thank you Kay... we will be back. Richard and Jeremy Pitchford
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September 2025 by gloria hernandez
Great place for my fur babies
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September 2025 by Juanita Cabello
I love working with the staff at Banfield. They care about your pets. They are the best.
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September 2025 by Vicki Vega
The care with the vet is good. But when I call to make an appointment it takes 15 to twenty minutes to have that done.
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August 2025 by Legal Assistant
Surprised this place is still open. The doctors are good but how do they choose the front desk people? It is mostly impossible to ever talk to anyone because they are so busy, put you on hold for almost an hour til you hang up then if u go in person, they act like ur not der.
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August 2025 by David Bloomer
“Bait and Switch Scam at the Worst Time” ⭐
We recently had to make the heartbreaking decision to put our dog to sleep due to age and poor health. When we called ahead, we were told the cost would be $150. After an emotional day of goodbyes with our kids, we arrived at Banfield only to be told the cost was actually $230 because of an added office visit fee.
When we questioned the absurd extra charge, the staff literally walked away from my wife mid-conversation and never came back to finish talking. My wife eventually left, with the whole situation unresolved.
At such a painful moment, the last thing a family should face is what feels like a bait-and-switch scam. Instead of compassion and clarity, we were met with surprise charges and staff who wouldn’t even stay to address our concerns. Families deserve honesty and empathy in these situations, not misleading pricing and avoidance.
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June 2025 by Sophie Obrochta
Morgan, Lacey, and the doctors have gone above and beyond for my dogs and cats, thanks ladies!!!!
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May 2025 by Alec Von Ins
The doctor is always calling out. 3rd time I've had to reschedule something here.
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May 2025 by Judy Taylor
The staff here are very kind and empathetic. It's extremely difficult to lose a beloved loyal companion, they treated us like family. I am eternally grateful.
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February 2025 by Dylan Teilhaber
I highly recommend NOT bringing your loved ones to this location, or banfield in general. Massive scam. Hands down the most unprofessional, untruthful / misleading, and uncaring vet in Austin Texas. Stay clear. Would give negative stars if I could.
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January 2025 by Andrea RBG
I’m want to shout out Adam at the Brodie Lane location. They are always calm, efficient, caring and thorough even at times I’ve been in that have seemed high volume and high stress. Whenever Adam checks me in or answers the phone I know that whatever me or my dog’s needs are will be fully and expertly addressed. Thank you Adam!
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January 2025 by Irene Perez
Very disappointed with this hospital. I took my pet who was in distress and they wouldn't see him or make an appointment for him to be seen. They turned us away. My dog died later that day. I have been paying a monthly premium for 14 years and for what? They were no help. It's a rip off. I would not recommend this place.
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October 2024 by Jessica B
It seems like the just had to check off my dogs check up. No attention to our concerns.
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September 2024 by Judy Trinh
Bad service. They won't order my 2 dogs medicine.
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August 2024 by Cathy Moya
My cat, Figaro, receives excellent care at Banfield. All of the staff are friendly. All seem to care about him and his health. I recommend Banfield as a place for your pets’ health care needs.
