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March 2024 by Anna S.
Went into the store yesterday after being on the phone with customer service for 4 hours the previous night, just needing to activate a replacement phone. Angel (who I think might be the manager) helped me get my phone up and running! Even though it was a little tricky, he was very helpful and patient and figured it out!! I'm convinced he was the only one who could. He also made sure to greet new customers walking in and helped his fellow employees if they needed whilst helping me. 10/10 for Angel!!
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February 2024 by Meredith Jagger
If I could give you 0 stars I would! I came in after 5 hours on Verizon chat the day before and 3 hours on tech support call that morning. I just needed a new SIM card, which I got. And yet, the jerk who "helped" me, increased my plan by $10 a month without my consent. I was so burnt out and exhausted that I didn't notice until I got home and reviewed the paperwork they gave me. This employee took advantage of me - shame on you. It is even worse that this company incentives their employees to be sneaky and sleazy. Glad I'm on prepaid now and have options to switch providers more easily *looks around for a cell company that doesn't suck*
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February 2024 by Marilyn Moser
Fast ,, informative
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February 2024 by Collin Niccum
No one can do their job anymore. Very useless and no help.
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January 2024 by Luz Davie
It was a relief to find this store, which actually is an official tech support facility. I had stopped at a retail store for help, but it was a joke. The guy didn't know what he was talking about, so he referred us to the Brodie location. Jesus T. knew exactly how to help us and was very patient. He knows tech! So refreshing to find real customer service. He deserves a promotion. Ask for him if you need help with your phone.
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December 2023 by Rylee Gazaway
Whew! I had so many problems over the past couple days getting the run-around from countless different departments over the phone. I came into this store, around 6, Angela, and Collin stayed after hours on the phone for 1hr and 30mins. They close at 7, she stayed after hours determined to get my problem fixed tonight. She never once got an attitude or acted like I was an inconvenience. Same with Collin! I would definitely recommend anyone to go here! They will go through hell & high water to resolve your problem.. THESE PEOPLE NEED A RAISE!
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October 2023 by Lanny Watson
Clean,neat, very helpful staff. Came away with one insured phone(with an upgraded one.[same one that the salesman had] to boot). And a new one that with the promotion made it almost free.(less than a good meal out for two!) I did get lucky on the timing for the promotion, but still !
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October 2023 by Casey Green
Want to shout out Anthony! My phone was stolen and I couldn't remember my pin and it was a whole mess. He was so kind and patient. He also helped me save money on my data plan and get a better phone! Highly recommend working with him!
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August 2023 by Austin TX
No….. buy your new iPhone from the Apple Store …. Don’t go there !
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June 2023 by Kim E.
Very poor customer service. Walked in. Only 2 customers that were together and 4 employees just lounging on the desk. No hello or acknowledgement whatsoever.Waited about 5 mins for one of the reps to ask if we needed assistance, but nothing. We walked out. We went to another Verizon store and bought 2 new phones.
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May 2023 by Emily Klenotic
First of all no one greets you or even acknowledges you when you walk in. Not a big deal depending on the store, but when getting service or assistance at all requires checking in with an associate to be put on a waitlist it's a bad start. Either have someone dedicated to checking people in or train your staff to multi task and acknowledge customers walking in so they can be added to the waitlist they need to be on to get service. Here's where it gets tricky. The people working there will tell you everything you want to hear. They do the trade in, transfer the phone number, yes your trade in credit is absolutely applied, but could take up to billing cycles to show up, how about a free 30 day trial of the home internet? Sure! I walked out feeling great. Boy did they sell me snake oil. Was charged $77 for the "free" home internet. Had to both online chat then call to get a credit because no one knew what free trial I was talking about. Imagine my surprise the next month when my trade in credit is non existent. All of the associate's assurances, talking with a manager in the back etc were apparently all for show because it never got applied to my account. Now I am once again chatting with customer service so I don't over pay by $1000!
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May 2023 by Olivia Larson
I have never in my 20 years of being a customer had poor service, or have been dismissed and lied to until I came to this store. Sales associate and manager were dismissive, lied, and all around rude.
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May 2023 by Alexandra Lowman
Nelly was wonderful.Patient and knowledgeable,I was in and out with a new iPhone 14 pro in under 35 minutes.Thanks ?
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May 2023 by Emily K.
First of all no one greets you or even acknowledges you when you walk in. Not a big deal depending on the store, but when getting service or assistance at all requires checking in with an associate to be put on a waitlist it's a bad start. Either have someone dedicated to checking people in or train your staff to multi task and acknowledge customers walking in so they can be added to the waitlist they need to be on to get service. Here's where it gets tricky. The people working there will tell you everything you want to hear. They do the trade in, transfer the phone number, yes your trade in credit is absolutely applied, but could take up to billing cycles to show up, how about a free 30 day trial of the home internet? Sure! I walked out feeling great. Boy did they sell me snake oil. Was charged $77 for the "free" home internet. Had to both online chat then call to get a credit because no one knew what free trial I was talking about. Imagine my surprise the next month when my trade in credit is non existent. All of the associate's assurances, talking with a manager in the back etc were apparently all for show because it never got applied to my account. Now I am once again chatting with customer service so I don't over pay by $1000!
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April 2023 by Olivia W.
Absolutely ridiculous. I asked the 4 employees who were sitting and doing NOTHING inside Verizon (3 men and 1 woman) to simply put a glass screen protector that I had bought onto my phone. They all looked at each-other like they had no idea what was going on. They then began whispering because clearly none of them have been trained.I have been with Verizon for over 10 years. They told me that they charge 29.99 to put it on.I have never had Verizon tell me they charge to put it on. I've been to other locations and they have always happily put them on. I guess they charge for this now.This is one of the many reasons why I will be leaving Verizon and switching to T-mobile. Awful "service" both in store and outside of the store. Disappointing.I was so shocked by the treatment I received that I created a yelp because of this. Congratulations, Verizon for getting my first Yelp review.
