-
September 2022 by alyssa rachel
Ivette has a poor attitude, completely unprofessional and disgusting.
-
February 2021 by Adam Crump
They hold your money for their own gain. The longer you dont have your deposit the longer they use your money for their own gain.
-
January 2020 by Sherri W
A loyal customer means nothing to this bank. I applied for an auto loan with this bank and was lied to and told a different story every time of why I was denied the auto loan. Starting off first with the loan being applied wrong, then them telling me I was approved for the credit and income part of the loan, and they just needed a purchase order to finalize the loan. Then they went back on that and said they needed proof of income. So being a self employed independent contractor I brought my weekly pay statements. They did not except those, told me I had to have a tax summery that showed the gross earnings for the year. So I then brought them the tax summery that showed gross earnings for the year. But they still would not except it. I brought every document they had asked for, that showed exactly what they needed to see, that my income matched the loan application. But still I was denied.
-
January 2020 by Sherri W.
A loyal customer means nothing to this bank. I had been a loyal customer for 2 years with First Convience Bank. I applied for an auto loan with this bank which was a big mistake. The auto loan started out by being applied wrong. The lady who applied my loan application was supposed to apply the loan as myself alone. But because my mother's name was also on my checking account, the lady applied the loan as myself and my mother as a co-applicant. I was wanting to apply alone because my mothers credit score is not good, so I knew I would not be approved with my mother as a co-applicant. She also applied the loan for a used car, when I was going to be purchasing a new car. Then a couple of weeks later the loan department called and said they had taken another look at my loan an realized it had been applied wrong. I was told that they had reapplied my loan and I was approved for the credit part of the loan. Then the next day, I got another call from the bank and was told I had been approved for the income part as well and all they needed was the purchase order on the vehicle to finalize the loan. I was going to be purchasing a Tesla, so I had to order the Tesla to be able to get the purchase order. So believing I was approved for everything else on the loan, and all they needed was the purchase order, I ordered my Tesla, paying a $100 non-refundable deposit. Then two days after I ordered my Tesla, the bank calls again and says that now they need proof of income to be able to finalize the loan as well as the purchase order. Being a self employed independent contractor I bring the bank my weekly pay statements from my job. But they will not accept those, told me I had to have document that shows the gross earnings for the year. So I bring them the tax summery that shows the gross earnings for the year, but they would not except that either. I brought them every document that they had asked for, and the documents showed exactly what they were wanting to see, that my income for the year matched the loan application. But each time I would go back they would have a different reason saying why I was denied the loan and would change there story every time.
-
August 2019 by josiph welton
Won't make change unless you're an account holder, sounds to me they're just too lazy to do it as I've never had a bank refuse change before. I would also advise never using this bank as they charge hidden fees and automatically opt you into overdraft protection instead of having your card decline.
-
October 2017 by Michelle Condon
Haven't had an account for long...pretty happy with it so far except they don't open early enough.
-
February 2017 by Jennifer Gray Goslin
They hacked into my brand new account and charged stuff all over the internet with my bank card. Not trusted
-
January 2017 by Shea Frederick
Love this bank. Great customer service.
-
September 2016 by Tamara Peer
Love my Bank, they are always courteous and friendly when I stop in. And they answer every question I have, and help me with every problem I have had with my account. Thanks all for a wonderful job you do.
