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April 2023 by Cantu
Love heb! Can never complain.
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October 2022 by Ycl Mndz
Love heb! Can never complain.
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October 2022 by YsoSerious Smile
Love heb! Can never complain.
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August 2022 by Juan Francisco Martinez Flores
(Translated by Google) Very good service good prices(Original)Muy buen servicio buenos pecios
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August 2022 by David P.
The store does not value its customers. Was waiting in line when the "checker" put a closed sign up. I asked what am I supposed to do since i was in line for 5 minutes at this particular lane. He said, "go in the line over there". Management was full of excuses but no apologies. I really have never felt so undervalued as a customer as I did this day in this HEB. Small selection at this store and prices that are no longer good.
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March 2022 by Kayla S.
I love H‑E‑B, seriously. I am the biggest fan. But this is the absolute worst H‑E‑B I've ever been to. The customer service is trash, the lines are always insanely long, they never seem to have enough employees on staff and even the managers don't know what they're doing. Every time I check out here I have issues with the cashiers being nasty. If you're a Taylor resident, just make the drive to hutto. This H‑E‑B is not worth it.
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September 2021 by Kristi H.
I received my delivery order yesterday and was not happy with a couple of items. I called and spoke with the new delivery/ curbside manager, Mohammed, who was extremely nice and helpful. Within a couple of hours, he had the items redelivered and even upgraded my flower order for free! Made my day!
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March 2021 by Barry P.
This used to be a Patriotic Texas Company, Now it's Run by Communist Sympathizers. SHOP ELSEWHERE
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November 2020 by Carol Jones M.
This is the worst HEB I've ever been to - their management staff must be hated by the employees because the attitude of the employees is just pathetic. They don't MOVE when you're shopping and treat you like you're not there to give the store business! They're rude and I've reported this many times online but nothing ever changes. I pulled an expired soymilk out of the cooler while there was an employee stocking and asked him if I was seeing correctly that the date was over a month old, and he said, Yeah, and took it from me with no other comment. No apology, no I'm sorry, No NOTHING. Wow. I hate this store.
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April 2020 by Pam H.
We have been doing curbside grocery pick up at this HEB in Taylor and have been amazed at the excellent service we have received. We live in Austin and getting pick up times here is hard but we found that by driving to Taylor we could get faster pick up times. It is a lovely drive. The orders have always been correct and they have only had to make substitutions on a couple of items and they were perfectly acceptable. I would highly reccomend this HEB if you need timely pick up times for curbside grocery pickup during these very stressful times in the pandemic. Thank you to all the staff at the Taylor HEB and to HEB for helping so many during this stressful time !!!!!
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April 2020 by Joe Lamky
we love heb but this location has very rude employees. walked up to the to the door and asked if we still had time to get in and the man and woman said yes we has 3 min. great we we only have 5 things to grab. walked in and split up to make it faster. walked to the back l and picked up a pack of ribs and a guy walked up and said its time to go. grab grab your stuff and let's go. after a back and forth he continued to be very rude and kept saying they leave at 8 I have to leave. one of the managers and 2 of the cashiers in charge had no answer to what they let us in then almost immediately told us to grab what's in our hand and go. back to the temple heb we go. never here again
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March 2020 by Andrea Zabcik
We had our first curbside pickup from HEB today and we are very happy with the service. I love shopping at the Taylor store because staff is knowledgeable and friendly and I can usually find what I’m looking for.
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March 2020 by Sandra Wolff
SHOUT OUT to our local HEB delivery. Yes it's almost back to like when they first started the delivery services for customers. Under this Coronavirus environment with folks panicking and hoarding. HEB personal have continued to excel with great delivery service. True many items on my order needed to be substituted. Employees communication of these change requirements due to products available. Extremely patient with me, while I approved substitutions. When my order arrived at the door. I am very pleased with all the substitutions and very item in my order filled. Together we can get through this. Thank you HEB for setting the standard for our community. Love my Taylor HEB
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January 2020 by Jennie L.
Went to this location because we only needed a few items and I didn't want to go to the big store. Got "fresh" tortillas that were so dry, they ripped when I heated them up for and had them for dinner. I also needed apples and most of the crates were empty or had very few apples to choose from, most with bruises or holes. I will probably give this store another chance, but I was very disappointed. A waste of money and time for us.
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December 2019 by Kaley D.
This H-E-B had the worst managerial service tonight that I have ever experienced at a grocery store, let alone an H-E-B which is supposed to be known as a customer service centered company. While checking out at a self-service station, a coupon was not ringing up for an item. The attendant walked over and attempted to ring it up again, but the item rang up as ineligible. The attendant could see nothing wrong with the coupon, yet it would still not ring up so he called the manager over. The manager read the coupon aloud and said it was not the right item on the coupon, but the way it was written was vague and it did not specify which type of item was allowed and which wasn't. My mother, being a teacher, tried to say that it wasn't written correctly, even if we weren't going to be getting the discount so that others wouldn't make the same mistake. The manager persisted saying it wasn't written incorrectly and that "he is an English buff himself." He then said they would not honor the coupon because it was out of date anyway. We hadn't noticed that the coupons were out of date since there were two stacks of coupons on the end cap so we just gave up on the coupon, the manager left, and we proceeded to checkout. After checking out, we were waiting for a family member to return to the checkout area and the manager approaches us again. Matthew, an employee of two years wearing a badge stating "where people matter", came back up to us with our coupon and shoved it towards us saying "This coupon is expired! We don't even have this on the shelf anymore. I went back over there and checked and it's not there. Where'd you get this?" I was appalled that a manager would react like this so we walked across the store, picked up the two large stacks of coupons, returned them and the item to the manager, and took our business elsewhere.
