-
November 2023 by Pamela Burgess
Great customer service and got me into a vehicle when I needed it the most. Highly recommend. Thanks a million car mart!
-
October 2023 by Rienne Montgomery
I went up here to put down on a car. I have a permit, on the website it says perfect for first time cars for adults to buy their kids etc. I brought my boyfriend to drive off the lot because he has his license. With your permit you can drive with someone in the car that's over 21. AMY that works there got in my face with her hands and told me I was acting crazy because I questioned why the car wouldn't be in my name. I want the footage played and I request that she gets drug tested her words were slurred and she wasn't understanding
-
October 2023 by Alizé Lara
If you’re looking for an If you’re looking for a good used car lot to finance from I recommend this lot 100%! Everyone was extremely kind and made the environment feel like home. They made sure all my questions were answered, I worked with Amy she is very sweet, straightforward and generous. She gave me space when test driving the cars and just overall an amazing person. I recommend her 10/10 all it took was one phone call and they got me into a car, The process was quick and easy and she worked with me on the payments as well making it extremely affordable! I only put down $800 and I love my car. Thank you so much car mart, definitely recommending family and friends!
-
October 2023 by Georgia Little
I really do think car mart for working with me. They are all nice and have patience and they are very respectful people. They are really good to work with now I am referring my son and I want to say thanks car mart for working with me.
-
October 2023 by SeungHee Lee
DO NOT GET A CAR HERE. WE PULLED OUT A CAR AND THEN LITERALLY 2 MONTHS LATER THE TRANSMISSION WENT OUT. THEY HAVE DONE NOTHING TO HELP.Some context: we pulled out a car and then within 2 months the car started yanking to the right. We called car mart they said their warranty didn't cover it so we had to pay OUT OF POCKET TO OUR OWN MECHANIC. The mechanic then told us that the transmission was going out and that the engine was messing up. We told car mart and then they decide to say their warranty covered it after WE ALREADY PAID! they took the car and said they were going to fix it. When we asked how long they said it was going to take 3 WEEKS!!! Our only reliable vehicle to and from work and we can't even use it for almost a whole month. So we asked if there was anything they could do such as give us a different vehicle, cut this month's payment or work with us to get a different vehicle. THEY AT FIRST SAID THEY COULD NOW THEY SAID THEY CANT DO ANYTHING ABOUT IT!!!!!!!! WE HAVENT EVEN HAD THE CAR FOR 2 WHOLE MONTHS!!!!! WHEN WE ASKED ABOUT PAYMENTS BEING DIFFERENT THEY SAID THEY COULDNT DO ANYTHING BECAUSE WE BARELY PULLED THE CAR OUT! THEY KNOWINGLY SELL LEMONS. EVERYONE WHOSE EVER LIVED IN TAYLOR KNOWS THIS. BE WARNED!!!!!! THEY WILL DO NOTHING TO HELP.Edit: I called customer service they did nothing also. DO NOT BELIEVE THE FAKE REVIEWS. THEY WILL DO NOTHING.
-
September 2023 by Janna Redding
Do not buy a car from here. This place sells lemons. I have had 2 friends buy cars from here to return them. I've also had a friend who use to work here for years quit because they were making him sell a truck that had a busted up engine... he quit and went to work elsewhere. This company keeps rebranding so they can sell cars even tho the cars they sell are lemons long run. Over prices pieces of junk that break down in a year. Everyone who lives in Taylor and has always lived in Taylor will tell you don't go here. This place used to be called Taylor Auto Credit and still ran by same people with same cars..
-
September 2023 by The Flying Ace96
I like to say things to all the work is there for help me get my Mitsubishi mirage the other day some of the best experiences I've ever dealt with that a car dealership definitely became a lifetime shopper there I for sure would be buy more cars in the future if you guys have to say the best employees I've ever seen the most professionalism at a car dealership ever I recommend this place to everyone in Texas
-
September 2023 by Shaunta Cooper
Awesome customer service they made the process from start to finish so simple, I am glad I decided to shop here for my vehicle, GiGi and Amy are the best!!!!
-
September 2023 by Betty Holloway
Amy Belka in Taylor was excellent, she was very helpful and professional. The whole staff was friendly and helpful. Great job staff.
-
August 2023 by krystal ferguson
Best customer service!Quick, helpful, and worked with us!Leaving in a new to us truck and very satisfied!Thank you Josue & the team!
-
August 2023 by Melody Spradley
*LONG REVIEW AHEAD*I am someone that usually DESPISES working with dealerships. I’ve had so many bad experiences, mistreatment, neglect, just overall haggling and strong-arming. I hate the process. I do not trust any of them, and I’d rather use my vehicle until it runs into the ground. My husband has to pretty much drag me to get anything at all. So that is how this process started, actually. I’m an expecting mother and I needed a reliable vehicle before baby arrived. My husband went on the hunt on my behalf and found a great compact SUV at America’s Car Mart in Taylor, TX. He spoke with their salesperson, Amy, looked the vehicle over, and told her he’d bring me in. Reluctant was an understatement of how I felt when I went up there, but I had a refreshing experience. Amy made the process quick and easy. I was genuinely surprised. I didn’t feel bullied, pressured, or neglected. On the contrary, she answered all of the questions I had, set me up for the vehicle (which is in great condition), and worked with me on everything that I needed - from the down payment, to the interest rate, all the way to the term length because I wanted even payment amounts. Josue took our deposit to hold the vehicle since the vehicle didn’t have the title yet when we came to set everything up, and we were in and out in an hour. I will say, after we put the deposit down and left, my husband was a little nervous that the vehicle would be sold out from under us - like I said, we’ve had some BAD experiences - but they were SO communicative. We went back and checked later to see that they immediately moved the car to the back of the lot, and I even heard them tell other interested customers that it was no longer available with my own ears. Amy checked in with us throughout the week, called us right away when the title came in, and told us everything we’d need in advance to make the process as easy as possible. When my husband and I went in to finish the contract and pick up the keys, it was such a pleasant experience. She already had everything set up ready to go before we even stepped foot in the door. She sent us with Nelly to finish the finance and contract signing. There was a small hiccup with their payment system that made us a little worried (it ran our payment and the funds came out, but for whatever reason it was still showing unpaid). Instead of sending us away or making us double pay, Nelly troubleshot the system and called whoever she needed to to make sure we were clear, while Amy worked with us on the contract so we wouldn’t have to sit around doing nothing. They got it cleared, and even with the system issue, we were STILL walking out the door with keys in-hand faster than we ever had for a vehicle before.I know this was a long review, but if you made it this far, I just want to make it clear why I am raving about the amazing customer service and treatment we received from Josue, Nelly, and especially Amy, who worked with us from beginning to end. If I had to pick a dealership to go back to, it will be America’s Car-Mart in Taylor every single time as long as they’re working there. They have won my husband and I over!
-
August 2023 by LEXIE BURKHOUSE
This has to be one of the most amazing car lots I have been too! As a single momma of two things can be a tad ruff, but they made it so easy and was able to get me in an amazing vehicle that day for not a crazy ridiculous price!! Thank y’all from the bottom of my heart!!!!
-
August 2023 by catherine kerr
If you’re looking for a nice car and great customer service this is the place to go! GG was wonderful at showing me my options that worked in my budget. Also the whole staff was very friendly and greeted you with a smile! If you’ve been told no elsewhere come here and they will take care you!
-
August 2023 by Melody S.
*LONG REVIEW AHEAD*I am someone that usually DESPISES working with dealerships. I've had so many bad experiences, mistreatment, neglect, just overall haggling and strong-arming. I hate the process. I do not trust any of them, and I'd rather use my vehicle until it runs into the ground. My husband has to pretty much drag me to get anything at all. So that is how this process started, actually. I'm an expecting mother and I needed a reliable vehicle before baby arrived. My husband went on the hunt on my behalf and found a great compact SUV at America's Car Mart in Taylor, TX. He spoke with their salesperson, Amy, looked the vehicle over, and told her he'd bring me in. Reluctant was an understatement of how I felt when I went up there, but I had a refreshing experience. Amy made the process quick and easy. I was genuinely surprised. I didn't feel bullied, pressured, or neglected. On the contrary, she answered all of the questions I had, set me up for the vehicle (which is in great condition), and worked with me on everything that I needed - from the down payment, to the interest rate, all the way to the term length because I wanted even payment amounts. Josue took our deposit to hold the vehicle since the vehicle didn't have the title yet when we came to set everything up, and we were in and out in an hour. I will say, after we put the deposit down and left, my husband was a little nervous that the vehicle would be sold out from under us - like I said, we've had some BAD experiences - but they were SO communicative. We went back and checked later to see that they immediately moved the car to the back of the lot, and I even heard them tell other interested customers that it was no longer available with my own ears. Amy checked in with us throughout the week, called us right away when the title came in, and told us everything we'd need in advance to make the process as easy as possible. When my husband and I went in to finish the contract and pick up the keys, it was such a pleasant experience. She already had everything set up ready to go before we even stepped foot in the door. She sent us with Nelly to finish the finance and contract signing. There was a small hiccup with their payment system that made us a little worried (it ran our payment and the funds came out, but for whatever reason it was still showing unpaid). Instead of sending us away or making us double pay, Nelly troubleshot the system and called whoever she needed to to make sure we were clear, while Amy worked with us on the contract so we wouldn't have to sit around doing nothing. They got it cleared, and even with the system issue, we were STILL walking out the door with keys in-hand faster than we ever had for a vehicle before.I know this was a long review, but if you made it this far, I just want to make it clear why I am raving about the amazing customer service and treatment we received from Josue, Nelly, and especially Amy, who worked with us from beginning to end. If I had to pick a dealership to go back to, it will be America's Car-Mart in Taylor every single time as long as they're working there. They have won my husband and I over!
-
June 2023 by James Cullison
Between Josue, GiGi I've never seen people that really care and want to put you in the vehicle you want. I came there in hopes that I would get the PickUp I wanted and sure enough not only did I, but Josue worked with my Down-payment plus just did some wizard work with the future payments like from Him to GiGi being fast and caring about what I could afford and wanted. I have nothing but raving regards to this awesome team. Like you have to come to Car Mart because unlike alot of dealerships telling you what you what you want to hear and you get there and realize that it's just talk to get you....but not Josue and GiGi. I'm putting my Brother in law and my Coworker on them?. Thank you Car Mart for having people like this.
