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March 2024 by Me Notu
Hands down, the worst post office I've ever had to experience and we all know how bad post offices can be. They failed to deliver a package, but say it was scanned and placed in my mailbox. They willl NEVER answer their phone and it could have simply been a mistake. Now, while the driver is still driving around, I have to fill out a form online and then wait. It's a Saturday, so obviously they won't do anything until Monday, I would hope, but no. That's too much to ask. I'll have to wait probably several days. Critical days to determine where the package is, but they don't care. They'll respond with the package is lost and now I have to contact the seller to get a refund. They could have just taken it for themselves and there's no one to answer for it. "It's just too bad, but good luck getting a replacement package because we might lose that one, too."
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December 2023 by hipi tr
Racist. We have new passport appointment 11:15-11:30am. Was there at 11:28am due to traffic. A white family just got in same time with us, but they have appointment at 11:45am. The white male rep just helped the white family and told us to make new appointment. We asked we can wait, but he said no. Then we went to Round Rock post office as walk-in no appointment, the Asian lady helped us in just 5 mins. We didn’t have copy of birth certificate and DL, however she could wait for us to make copy and bring them back. She made thing really easy. Really appreciate her service. We usually go to Round Rock location because good services and people there.Guys, today is Thanksgiving’s day. Let make the world full with love and peace.
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October 2023 by Gina Smith
This is an amazing location, very friendly, great customer service. The passport website shows that this location takes passport photos and it doesn't. Please get your photo ahead of time. Passport processing is easy and quick.
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October 2023 by Jenny Leeann
Don’t drop your packages off here if you’re a business owner, they take a few days to scan the item & sometimes lose packages. The USPS in hutto is way more organized & not “behind”.
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August 2023 by C L.
Each time I visit the US Post Office it is easier to be assisted! Wether it's picking up some postage for future mail, dropping off a package to be mailed back as a return or sending an important birthday gift to a family or friend! The agents are always friendly and very helpful. They provide differed ways I can have my mailers processed such as first class, second day or even overnight depending on my need to have it arrive at destination.I like how I can check ahead to see if it's busy too! Overall I have a fast and always reliable service provided me. Good customer service.
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August 2023 by Mikayla H.
I love this post office. The employes are so friendly and normally its not a long wait.
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June 2023 by Kimberly Conrad
Passport warning!! They do not have photo capabilities! You must bring a photo because their camera is “broken”. We have to come in as a walk in because no one informed us of this issue.
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May 2023 by Miretsi Abreu
Today I had a passport appointment at 1:45, I arrived 1:32 and waited in line for them to finish with the people in front of me. The lady, Blanca, once she noticed that my english wasnt fluent, she acted in a racist matter and she decided to help to other people that arrived after me ignoring that I was standing there so she could avoid to help me. At the end someone else came in to help me.
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April 2023 by LoneStar Wolf
Ordered a package and it was on its way to my box but when I checked my mailbox the following day the package wasn't in there. I check my tracking information and it said the package was being returned for insufficient address. I talked with somebody at the Bartlett post office they looked up the package said that the address might have been torn off. But at the Bartlett post office they were able to go ahead and look up to see where it was being shipped to which was my address and it literally took a few seconds. So the Taylor post office decided that when they could not see the address right off the bat they would rather ship it back instead of looking it up that takes a few seconds and deliver it to the correct person... They are lazy and will not help you. If possible go to another post office. I recommend Bartlett.
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April 2023 by Nabaa Awad
I don’t usually write a negative review, but unfortunately I have to this time. Seriously tho, whoever is in charge of Taylor location post office they need to check their employees behavior!but that one woman that works in the front desk. I don’t know her name. But Im very sure she’s recognizable. She wins the lottery for being the most hateful- unhelpful- disrespectful person I’ve ever meet! And I mean it! I have treated her so respectfully regardless. But the way she answered my questions, and wasn’t helpful in any shape or form.. speaks louder than my words. she is rude and not a people person.. just amazes me that there’s still people out there that act like that! Im so disappointed and I honestly would rather drive 30 min to get to a post office then see her again. I have gave her chances I thought she had bad days or so, but that was her personality. Unfortunately in my own town and I have to travel away to get my business done in different locations.. im so disappointed.
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April 2023 by Curtis Young
Staff was very pleasant and helpful. They moved me in-and-out of the location quickly and efficiently.
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December 2022 by Michelle H
Had what seemed like an easy process submitting passport applications for our children here, but 4 weeks later, they are not showing up as having been processed, when they should be by 2 weeks. I've tried calling multiple times for help and they just tell me to wait longer or put me on "hold" indefinitely without muting the phone while they carry on office banter rather than helping with my situation.I'm very concerned that they lost our important documents for our children's passports and am very disappointed that I can't get any help.
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December 2022 by Jimmy seago
The post office worker is always rude to people . I have been in several times and the same worker ( female with Nose ring) always has a attitude and is just rude . No customer service personality.
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November 2022 by Christopher Walters
Made 1230 appointment for passport. No passport officer available. Line for general service 20 deep. Called local office number. Received answering machine. Called 800 usps. 42 minute hold time. DISCONNECTED.
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October 2022 by Bilal Siddiqui
This USPS location is hands down the best location I have been to in the USA!! Tell you why..They took my walk in passport appointment in a fly, even 15 mins after the cut off. I forgot to bring a photo, they held my application until I went and clicked a picture at the local cvs. They were very accommodating to my family and was overall a great enthusiastic vibe. Made our day!I couldn't believe I was in a post office. Thank you Taylor USPS team!