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May 2024 by Frank Zerbi
Nick was very helpful, patient and informative. He gave me his contact info for further assistance.
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May 2024 by Wendy Stover
Placido Olguin was very helpful. We like to travel to Taylor instead of other Verizon store locations because they are always helpful and polite here!
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May 2024 by Selena Castillo
Placido Olguin welcomed us in and answered all of our questions. Very helpful, and was an easy process at the last hour. I would definitely recommend him. Very friendly and great customer service.
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May 2024 by Blake Hubbard
Today I went into the store with my wife and Daniel gave us excellent service he was very personable and knowledgeable in the products that he is selling and he takes all the headaches out of the PROCESS of getting a new phone or upgrading a line great customer service and a nice clean store Thanks for your help Daniel
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May 2024 by Juan Pablo
Customer service is really bad
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March 2024 by ØĆ Aguilera
Zach mire is the G.O.A.T whenever it comes to activating or upgrading your phone or smart watch
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February 2024 by Kevin Canale
I needed help switching to a new phone. Daniel was friendly, courteous, and patient with me during the process. I'll gladly come back in the future!
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November 2023 by Travis Bertrand
Worst customer service I’ve ever had. I’ve been having horrible service in my location called tech support 4 times and they recommended a new SIM card. I go into this location only to be met with a rude guy telling me he will not give me one but he can sell me one for $20. Didn’t offer to help get to the bottom of the issue. Simply refuse my needs then mock me when I walked out of the store.
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October 2023 by Brittney Phillips
1 start is totally too many! My daughter came in to slide off our phone bill on to her own last month. She had a phone she was financing and all she wanted to do was move the phone, number, and payment over to her own account. The person told her she “couldn’t do that” and ended up selling her a brand new phone. She then returns the phone to us and tells us the rep told her we could return the phone and cancel the line. We go in to do so and are met with complete hostility geo the 611 rep and the in store rep, throwing the blame game around and blatantly lying to our faces. Now we are stuck with a phone, line, and payment on something that is not being used and sitting in a drawer until it is “paid off ($482)”. Now, my phone is due for an upgrade, the phone is PAID OFF, and Verizon wants to charge me a $700 down payment on an upgrade. We can’t increase our spending limit even though I’ve paid $810 on this current phone and that amount doesn’t go towards our spending limit even if I was to “trade in” the paid off device. So again, I am stuck with an unusable device (running extremely slow bc it’s ready for upgrade) we all know how apple does things with “old” iPhones. No one will help us and we are stuff in financing contract for another 14 months. I DO NOT recommend this store or Verizon in general. Customer service in store and on the phone are garbage and the regret of switching to this “superior” cell phone provider is immense. As soon as these phones are paid off, we’re out! Screw you Verizon! Shouldn’t even be in business with your shady business practices and garbage customer service.STAY FAR AWAY FROM HERE AND VERIZON!!!!
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August 2023 by Wendell Laws
Would not honor a prepaid card that I bought . They had just acquired that company.
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July 2023 by Clara Oneill
Joshua Williams was very competent, friendly, and helpful.
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July 2023 by Alyssa Mata
Barry was awesome! He helped me with my transfer from AT&T to Verizon! He made everything run smoothly and I would recommend him to anyone!
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July 2023 by Robert Flores
Knowledgeable people and great service.
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July 2023 by Sharon Sims
They suck
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July 2023 by Ralph Hicks
I had a phone sim issue. Placido fixed it.
Thanks!
