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January 2024 by Fading Astros
Great customer service from Lexi and Mauricio. Helped me quickly without any problems or waiting!
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January 2024 by Mauricio Ruiz
Excellent customer service
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December 2023 by Armando Paz
I don't recommend them at all! I had a very bad experience in that place when buying two iPhones. After a day of purchase, one was completely deprogrammed, losing all the information on my new iPhone. I returned to their store and they told me that they couldn't do anything. They told me to go to best buy in temple that they were experts there. I went to best buy and they helped me get some information but not all. totally free. I went back to at&t store where I bought the phones and told them that I wanted to return the phones because they were giving me a lot of trouble. We spoke to the store manager (Todd) and he wanted to charge me restocking fees. (How can you charge when a phone is defective and within the fourteen days you have to return a phone) well, we went to another AT&T there very close to them and they helped me with the problem including the issues I had with my iwatch (2 of them) connecting to my iPhone. They helped me solve the problem.
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October 2023 by Tami Holland
We went to the ATT Store and we got excellent service and it didn't take that long at all.
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September 2023 by Grace Downes
Was just at this AT&T they don’t close till 8pm. She asked how could she help but never got up I told her my mom was looking for a phone she said oh my systems are down which is crazy because how can you help me, I told her that we are just gone look at the phones then she said ok. So we go to look at the phones but wasn’t nothing to look at. I asked her where the phones where she laughs and said I already put them up it was only 7:15pm. It’s sad that people don’t like doing the job they are paid to do.
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August 2023 by Tommy Garczynski
Stephen was one of the best associates I’ve ever dealt with. Was very informative and gave me all the prices and breakdown. I’d recommend him and this store to everyone!
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July 2023 by Alex
Sulleany was blasting music on her pandora when we walked in that wasn’t appropriate for a business like AT&T. I get it, she seemed like she opened by herself that morning but she barely turned it down and it was distracting. She only got up to go to the safe to check colors on a phone I wanted. She barely gave info on the phones I was interested and went back to sitting down. She continued helping a customer before totaling my stuff. She didn’t go over what my future payments would be, if it was an 18-month or 3 yr plan, etc. “Will” at the S General Bruce Dr store actually went over that with me after. I had to go there cause I realize I didn’t get the phone I wanted. She just seemed ready to finish a transaction so she could go back to playing music and being on her phone… won’t be back.
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July 2023 by Donna Burns
I needed a new phone and went to the Temple ATT store yesterday to shop for a new phone. Stephen explained all the new phone prices, plans and options to me. I selected my new phone and Stephen set up all the feature and apps I needed. Great customer service at this store!
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April 2023 by Lori P
I went to the AT&T store in temple yesterday Friday 4-21-2023. The guy who helped was the absolute greatest of my time dealing with cell phones. It’s the location by the BS&W hospital and the service center of the CVS And wendys Which is behind the CVS. he handled everything with politeness and very professional attitude was very nice. I got there early and I was at the time the only customer but they started to trickle in the store until there was probably 7 customers in the store. He handled everything great. Never once did he get frustrated with anyone of the customers including me but these things take time no need to rush it because it’s not something that can be. I enjoyed my experience and the employee was a wonderful person and a great help with everything to do with my cell phone. Thank you for the help AT&T in temple tx
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April 2023 by B. Hooker
Excellent service from the guy who was working the day I went in for help with my phone, but the woman NEEDS to be trained on customer service. She didn't even greet me when I came in, I thought that she was a customer, at first.
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April 2023 by Barbara Hooker
Excellent service from the guy who was working the day I went in for help with my phone, but the woman NEEDS to be trained on customer service. She didn't even greet me when I came in, I thought that she was a customer, at first.
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March 2023 by Katie Carpenter
They have more inventory than the other locations, but if you hope to accomplish anything else for the day just order online for home delivery.... They're antiquated technology turns a 10 minute order pick-up into over an hour of frustration. We placed an order to pick-up here because the other location was out of stock, without knowing what a fiasco this simple task would turn into. It takes 20 minutes for their safe to open so they can retrieve your order after waiting for a rep to be available. Add on an additional 20 minutes when they fail to notify anyone that they're waiting for the safe to open, and the process starts over again.
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January 2023 by Joe Smitty
Tyler and the team are very helpful!! Need to upgrade of better yet change carriers.... this is the only local ATT location I would visit!!
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December 2022 by Rosemary T.
If you want help from this store you better make sure you're friends with whoever is working there. We were waiting with our three kids and had to walk out because they started helping people who walked in after us and we'd exhausted our snack reserves. They greeted us and said we were next, but they never got around to actually helping us.
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November 2022 by Larry Martin
I live out of town and visited the store several months ago. I had a clear phone protector put on my phone in the store by an associate that no longer works there. When I got home I noticed the phone protector was not sealing on to my phone correctly.I called and spoke with one of the managers Ashley. She was so very helpful and went about and beyond any customer service I have seen in a long time. Since I lived out of town, Ashley went out of her to help me by sending me a new screen protector. I asked Ashley for help and she not only helped me, but went above and beyond and really understood me! I strongly recommend visiting this store if you are in the Temple area.I am a Verizon customer, but her help made me want to consider changing over to AT&T.Thanks again Ashley G.Larry
