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December 2023 by Bhumika Kandel
When the right individuals are involved, your work becomes effortlessly smooth. Cindy facilitated my loan procedure with remarkable ease. Her timely availability and expertise made the entire process seamless, as she knew exactly what to do and responded promptly. I really liked the service Cindy and Thrive Mortgage provided. Highly recommended.
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July 2023 by Cindy Humphries
Cindy was great to work with. Always pleasant, responds fast, and resolves any issues quickly and efficiently.
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April 2023 by Kay Montiel
Integrity. Seamless Service.Solid Industry Experience.Years ago purchasing our first home was a nightmare experience.I'd get calls at the office daily for additional information. I'd get emails stating they didn't receive documents that had already been submitted.Up to the day before closing, it was chaos.Luckily, this time around we were introduced to Cindy and her team.Night and day in experience and service.From the moment we were greeted to the moment we left Cindy's office, it was apparent we were going to enjoy this purchase.We left with a complete understanding of what they needed, and a time line to provide it.Everything was digital, seamless, and painless.Clicks and uploads.Communication was excellent, and timely which is important when you're trying to close quickly.We knew all the numbers and were very well prepared walking into closing.We even received a follow up some time after we closed on our home. It felt like we were dealing with friends.Never in all the transactions from homes to vehicles have we experienced such personal service. What a difference when you're dealing with a local professional and classy team.We highly recommend Cindy and her team at #ThriveMortgage.
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March 2023 by Steven N
Cindy was excellent to work with throughout the entire process of purchasing my home. She was available to answer all of my questions and went out of her way to ensure I understood everything. I purchased using a VA loan which can be a little more difficult sometimes, but went very smoothly due to her and her team handling everything expeditiously, and professionally to ensure everything was correct, and we closed on time. She has still remained in contact with me even after a year of purchasing my home, which says a lot about the professional she is ensuring all is still going well. I highly recommend working with her during your home purchase!
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March 2023 by Glenda Gutierrez
Cindy is the best lender I have worked with. She is very knowledgeable and always available. I learned so much from her.
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March 2023 by Jeff Clark
Cindy is great! She is friendly, personable, and cared about getting us the best loan out there. She always made time for us and answered all of our questions. She is my go to person from now on for home loans. Thanks Cindy!
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March 2023 by Lacy Dove
The first time I went to Cindy was upon recommendation from my then-boyfriend (now husband) to discuss a warranty deed. Cindy searched out the answers and reached out to her contacts to confirm- all because she wanted to help a client.Fast forward to our first refinance. Cindy guided us through the process, coaching us on when it was a good time to refinance based off of market conditions and locking us in to a better rate than we thought we could get.We returned to Cindy when we purchased a new house. She recommended a realtor (who we had fabulous results from selling our old home) and then worked to get us the absolute best deal possible. Not only did she get us in to the home of our dreams without a down payment, she did it in a way that allowed us to buy the home at a payment we could afford.A couple years later, Cindy noticed the interest rates had dropped and called me to discuss a potential refinance. Cindy caught the lowest rates I’ve seen in the market.A few years after that, she worked her magic to get us into not only the house, but the property of our dreams in another city. This was as interest rates started taking a hike, and she (again) got us a rate you couldn’t find in the market.I give all of that history to explain this: Cindy treats her clients like family, and every loan like it is her own. She has coached us through our options so many times, regardless of how many times she has to explain it to me. She has manhandled difficult title companies to get us cleared to close. She has spent time advising me how to move around money so that my credit score qualified for better rates as I prepared to look for a house in the next six months. Cindy has spent late nights and early mornings jumping through hoops to make our dreams come true in a way that was both affordable and reasonable. Of the many purchases, sells, and refinances we have done, the ones done with Cindy and her team have always been the ones I’ve been most confident and at ease that the deal would be done by our close date.I’ve referred every person I know in the state of Texas who is looking to buy or refinance (or even who just mentioned they were paying too much for their house) to talk to Cindy. She is incredible at what she does, executes each deal with integrity, and treats each and every person with respect. I can’t speak highly enough about my extensive experience with Cindy and you couldn’t pay me to take a mortgage through anyone else.
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March 2023 by alexandria beck
I feel so blessed to have came across Cindy :) she was so patient with working with me and was so kind (my situation was not that simple) and she never gave up ! She helped me over come every obstacle that came my way instead of turning me down and giving me a quick NO !She also has a friendly personality and is so easy to talk to. and her assistant Anthony is an awesome guy too :) because of them my family has a forever home !!!
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March 2023 by Kim Edmonds
Cindy is phenomenal!!! She’s super knowledgeable and taught my husband and I a lot. She definitely has a talent with numbers. We are beyond grateful for her!
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March 2023 by Noah's Nina Taylor Made
I began working with Ms. Southerland in 2020. My circumstances were unique and challenging and left me anxious and confused. Needless to say, extraneous (COVID pandemic) things were happening that were unprecedented and out of my control. Ms. Southerland could tell that I was overwhelmed and stressed. She took the time to listen, explain, and work through problems and issues as they occurred.When I couldn't process all of the information from the realtor, builder, and other vendors....I would reach out to Ms. Southerland to help me understand what was expected or required. She would patiently explain the same thing 3 different ways, if I needed her to!! I have PTSD, so you can understand how important it was that she was professional, kind, and genuine.This was my 3rd time buying a house; but I can honestly say, it was the first time that the process made sense. Her knowledge and guidance helped me make well informed decisions and not duplicate past mistakes.She is passionate and cares about her clients and ultimately their wellbeing. I was able to "sit back" and enjoy the journey of building a home knowing I was in good hands with Ms. Southerland.She was the first person that I thought when my son and daughter-in-law decided to pursue buying a house.You can't go wrong giving her your time and business.....!!
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January 2023 by Ebony Baker
This was a totally new experience for me, Cindy made it a breeze. She's personable, funny, and really knows her stuff. She was completely transparent about the entire process and we were finished in no time. There's no need to look anywhere else. Go see Cindy and she'll treat you right!
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November 2021 by Brautigan Realty
I've used Cindy for both personal transactions and for my own clients. She always goes above and beyond to ensure the loan closes on time and without any issues.
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November 2021 by Melissa Nix
Amazing from start to finish. At each step of the process, we received email notifications stating what we could expect in the current phase and what would be next. Cindy and her team are very professional and were available to answer any questions we had both promptly and thoroughly. I highly recommend Cindy and her staff to anyone wanting to purchase a home or refinance an existing home. They are the absolute best.
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November 2020 by Josh Rhoads
This mortgage company is thee WORST mortgage company I have ever worked with! Six months after beginning this loan process, on the day I was supposed to close, the lender was STILL asking for documents! The company does not get back to you in a timely fashion and expects you to have documents signed by certain dates. If I could give this company no stars, I would! I will NEVER recommend or use this company ever again!
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November 2019 by David Southerland
Cindy started and Closed My Loan in 9 Days, Outstanding Job. Thanks Again!
