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March 2023 by Mike n/a
I took money from there ATM paid a $3.50 fee. That would make me a paying customer. Yet they refused to exchange the bills that less tham 30 seconds before I got from their ATM. Will be taking my mother up there to close a significant account they have had for over 50 years. You Dont win customers with poor service.
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July 2022 by Albert Smith
Needed a new debit card. Called in a month prior to update my mailing address due to a break up in my marriage. Had to wait on hold 20 minutes. Gave them the new mailing address and they still sent my new card to the wrong place. Called looking for my card, and attempted to get it straightened out. Took time off work to go get a temporary card. Checked to verify the correct address, good to go this time. Told to wait 10 business days and it’ll be delivered. 25 days later, still no card. Called back in to check on it and waited on hold for 30 minutes this time. I messed up verification and was told to call back!! Another 30 minute wait? I’m about to just close the account.
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May 2022 by Dennis Mariveles
Kniesha was amazing she really brightens up my day with her attitude. She was a wonderful help and assisted me in getting an auto loan & set me up a my first credit card. She deserves a 10 stars if I could ??