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February 2024 by Johnny Veasey
Horrible service or lack there of. Walked in when they first opened up. Waited for the attendant to finish up a phone conversation with a customer for 8 minutes. Waited an additional 3 minutes for the attendant to send a text message. Sarcastically, I said do I need to come back at a later time. Why is he getting an attitude.
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January 2024 by John Fanning
Came in with issue on trip from Austin to Dallas. Phil was great. Got me in quick and Tech was all over it. Out in an hour and on my way to Dallas. Appreciate the fast service and good nature of Phil and the employees.
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October 2023 by Destinee C
The service here is top tier. Amazing customer service and pricing. They communicate clearly and don’t try to cheat you like most places. I’ve been here multiple times and will continue to, would definitely recommend.
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August 2023 by Michael H
We had a 80,000 Chipper on side of the highway with a blown out tire. Went to Walmart at 6:30, 30 minutes before closing and they refused to swap 1 new tire on a single rim that we had already took off the chipper and brought in. They said it was too close to closing. "30 Minutes until close."At 6:50, I called GoodYear and the bigger guy working the desk told me to come on in and he would wait before they shut the bays.This is CUSTOMER SERVICE. Needless to say, we have a fleet of 13 work trucks and all tires will be bought from GoodYear again. We previously used Walmart, never again.Thank You Goodyear Temple, you saved the day for us when we had an expensive machine stranded on the side of the highway. We will be back for all our tires.
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July 2023 by Leilani Lee
I went in to GoodYear on 1July23 to get my breaks checked. Assistant Store Manager Phil Oehm and Store Manager Lee Watkins went above and beyond with explaining everything that was going on with my breaks. They were super kind, helpful, and patient with me. They definitely went above and beyond with making sure I did understand the information they were sharing. I believed they are the best at their jobs, and they definitely changed my mind about GoodYear! I will be returning for all of my car needs!
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July 2023 by Thomas Garrison
Came in for an oil change, was told it’d be about 30 min to get in, I requested the basic service for $35.xx and presented a coupon for $17.50 off an oil change $35 or more, He tells me I’d have to get the one for $65.xx because the coupon doesn’t apply to the kind of oil used in the one for $35, after showing the only stipulation mentioned is it be over $35 he says well it’s actually on sale for $30 so I still couldn’t use it. This isn’t advertised anywhere nor was I told this when I called ahead to check the prices but rather than argue and because using the coupon on the $65 service would still cost more than not using it on the service I wanted which as luck would have it just came on sale for $30 I said I’d keep the coupon for my next oil change saving me even more in the long run. But it doesn’t end there. Maybe it was his change in demeanor or looking like he wanted to through a fit but something gave me the feeling he wasn’t done trying to scam me somehow, but I made sure it was noted that I didn’t want any extra work done or other charges. And after waiting more than an hour I went back to the counter and was told it would be at least another hour because some appointments came in, Aside from the fact he should have known about any appointments when giving me a 30 min estimated wait time, I had only seen one other customer come in and they didn’t have an appointment. . I asked for my keys and left. I won’t be back and other reviews will show you my experience isn’t unique nor is anything new for this Goodyear location.
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July 2023 by Ebonea Reynolds
I'm a resident of Harker Heights, without hesitation I will visit the Temple Good Year to get my car serviced. They are fast, efficient honest and professional. Mr Phil is a joy to talk to and gets me right everytime!
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June 2023 by Scott Gates
Told them i needed an oil change and rotation. The submitted air filter and wipers for an additional $150. They told me they had to submit it for a fleet service. The problem is it took an extra hour to get approval when the requested service would of been automatically approved.
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May 2023 by Johan Chastain
That had a trailer tire in stock. It was Saturday I was in a bind.they were great. Were quick. My only complaint could be the price of the trailer tire $208.00 mounted and balanced.
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May 2023 by Sel M.
So we had an appointment this morning for 9 AM for an oil change and I guess I put a tire rotation. My boyfriend waited 2 1/2 hours. When he asked why it was taking so long the managers response was "this isn't a jiffy lube or valvoline" fair, but very unprofessional. I had a coupon which states "17.50 off oil change of $35 or more" nothing specifically saying it had to be a certain oil. Yet the man said it had to be "SYNTHETIC" and even then when my bf told him he had a coupon prior to them actually doing the oil change he didn't voice that. Why have your business in a coupon book if you have no intention of honoring it?
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May 2023 by Chief Degree
I was waiting 2 HOURS FOR AN OIL CHANGE that I scheduled for 9AM. Still waiting. Another guy shows up for the same thing and waited only 30 minutes. Also when bringing a coupon that clearly says $17.50 off of any oil change that is $35 or more it was not honored when the he total was more than $35. Total was $53.
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April 2023 by John Alexander
Said they was too busy to do oil change. No customer there. 3 workers was playing football in the back. Got oil changed next door at brake check.
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March 2023 by Carmen Lara
They offer a great deal. Alignment with 3-year warranty and unlimited service for $169.00
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February 2023 by Marvin Thomas Medina
Phil the manager was very accommodating. Best and quick services. Can’t beat that.
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February 2023 by Cindy C.
I was 3 hours from home and noticed my tire monitoring system light was illuminated on the dash. I didn't want to chance driving home so looked up the local Goodyear service store since my tires are Goodyear. Stopped by and they were happy to check on the tires and found a screw lodged in the center of the tire. They repaired the tire and sent me on my way free of charge! I would recommend the Temple Texas Goodyear store! Thank you
