H-E-B Pharmacy in Temple is highly regarded for its excellent customer service and strong commitment to community health. Recognized as the top supermarket pharmacy by J.D. Power for three consecutive years, it offers a range of services including routine childhood and adult immunizations, as well as COVID-19 vaccinations. The pharmacy staff is dedicated to taking care of Texans and ensuring their health needs are met efficiently. Customers have praised the pharmacy staff for their compassion and helpfulness. One pharmacist, in particular, received high praise for being understanding and attentive during a difficult situation. The pharmacy team works hard to assist customers, even under staffing challenges, often going above and beyond to help with prescription issues. For example, staff members have gone out of their way to locate prescriptions and help customers save money by applying discounts like GoodRX. While most experiences are positive, some frustrations have been noted, especially with phone communication and certain staff members. However, many customers appreciate the efforts made by the team to resolve problems and provide quality service. Overall, H-E-B Pharmacy is known for its caring staff, helpful service, and dedication to community health, making it a trusted choice for prescription needs and vaccinations.
This pharmacy is run by people who do not confirm what you are filling, they are slow at the counter to even acknowledge you are waiting, and when I called to say they filled the wrong medication, I didn't even get an apology. Poor customer service. This department needs some help.
July 2025
Awesome service…timely, professional and dependable. These team members are on the ball!!!!
May 2025
Savannah went above and beyond to save me $5, checking the difference between my insurance and GoodRx, on top filling 2 prescriptions that had been returned to stock because I forgot to pick them up on time. Much appreciated and impressed.
