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February 2024 by Tiffney Dennis
Professional polite staff. Clean hotel and rooms. Damaris front desk receptionist was extremely patient to accommodate me on this stay.
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January 2024 by Austin Beardmore
I’d stay here, that says a
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January 2024 by OlHead Smoke
I walked in and was greeted pleasantly. Had a issue with wrong room and was taken care of rite away. This is a great hotel with amazing staff. Recommend to anyone and everyone. Restaurant and bar taboot.Food & drinks: Great. Full bar with a good menu. I didn't eat anything so can't say anything about food.
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January 2024 by Paul Beatty
Would not recommend this hotel. I was trying to get back home,Brownsville Texas from SW Kansas. We ended up stuck in Kansas when they shut down the roads for the recent snow storm that was going through. We called to speak to someone at the front desk and was told there was nothing they could do on canceling our reservation. We called IHG and they tried but the hotel staff was very rude to them and not accommodating. I sent a message through Facebook and was told I never contacted them which is not true. I was also told that all hotels are like this with cancellation policies and I need to read up prior to booking. I stay at numerous hotels. This would be my first time in a long time to stay at an IHG Brand as most of my travel is Hilton, Marriot or Best Western. I know that each hotel has the opportunity to assist their customers and they should if they want to get a new client or keep a customer. Holiday Inn in Temple is not willing to even consider a full or even a partial refund. I do not recommend staying here and would recommend a nicer hotel - Fairfield Inn & Suites in Temple.
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November 2023 by Dirty Cowboy
I have been working in Temple since May 2023 and boy was I blessed when I walked into the Holiday Inn in Temple. Mrs. Japalucci and her team are simply amazing and I feel at home when I arrive and to watch the team interact with the other guests is not something you see everywhere. The food is great because there is a Chef that loves what he does and takes pride in cooking, the front desk staff is always helpful and does it all with a smile. If you do not stay here while either visiting or just laying over for a good nights rest then your staying at the wrong place.
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October 2023 by Tina Salazar
We had a full day of appointments and surgery in the morning. What an oasis Holiday Inn was!! Clean. Courteous. Personable. Informative. It was a medical trip but you were the place we need to help with the healing!Rooms: Clean! Spacious! So nice and relaxing. Lots going on medically but you were such a comfortable place to relax!
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October 2023 by Paul Krause
We stayed for 5 nights choosing to make this are home away from home while we were in Texas. The staff was great and a special call out to Mallory who was great and made us at home.Rooms: Our room was clean and large enough for the 2 of us .
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October 2023 by Brejani Owens
Our stay here at Holiday Inn was extraordinary because of the service. While hosting a party with this Holiday Inn location as the venue, Mallory and Larissa provided great service! Mallory in particular went out of her way to make sure that our party and guests had everything that they needed. She even put her busy schedule on pause to help accommodate our needs. Mallory has made this such a pleasant experience, and we would definitely recommend this location if you were wondering!Noteworthy details: Mallory, Sarah J., and Larissa were EXCELLENT!
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September 2023 by Alicia Dorado
I normally stay at a different hotel for my trip to Temple, but decided to try something different. I'm sure glad I chose this place. I can't say enough good things about the staff here. They really go above and beyond to ensure your stay is pleasant. The room was very clean and the hotel is conveniently located and close to anything you may need. I will definitely be staying again. Kudos to the whole crew at this location.
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September 2023 by Candis Ross
Night receptionist was great!! Had to pay for a microwave?? Pool was cute, only one busted up lounger and one table. Three cute cabanas that could use a could cleaning and sprucing up. It’s and ok hotel just needs some motivation I think.Rooms: Spacious meaning it had plenty of room for a small couch, chairs or bench of some sort.
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June 2023 by Melissa K.
Overall... I would not stay here again.ProsLocationConsRoom needs to be desperately remodeled.Soiled furniture, lampshades and carpet No microwave in room...what?No complimentary breakfastLighting in elevators and room is poor1980s decor in bathroom and mirror needs to be replaced Bed was not comfortable- no sleepYou remodeled your lobby what about the rest of the hotel?
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May 2023 by Richard Pecore
The Commemorative Air Force Gulf Coast Wing had a reservation for our group and the Marshallers that didn't fully translate from the City Contract to the Hotel. The staff was professional and accommodating to us and we secured the additional room we needed (the last room they had) during a very busy weekend. It was an airshow weekend with lots of groups staying at the hotel as well as a Baylor graduation weekend. The staff not only took care of our room needs, but asked their chef to come in early to make sure all the crews were fed so we could get out to the airfield prior to the crowd. Despite poor weather conditions, the chef was there even earlier to prep all the breakfast food which was excellent and went out of his way to make sure we had everything we needed. At the airfield the Holiday Inn staff had a booth and provided us water during what turned out to be a pretty busy airshow for us, and when you are that busy, believe me -- water can make a big difference. The rooms were extremely clean, modern and the staff was excellent. 5 stars. Thanks to the entire staff for a great weekend. We'll see you again next year.R. PecoreCAF Gulf Coast Wing
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April 2023 by Forrest M.
We reserved the meeting room for a large chess tournament. The staff was very professional and helpful. We needed to make a few last minute changes and it was not a problem. Everything was ready and waiting when we arrived. The room was a good size for us and most important, it was quiet. We plan on returning in a few months.
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April 2023 by Herb B.
Conference room provides a tremendous atmosphere. Water service was much appreciated. Restrooms were clean and plentiful. Plenty of seating in hallways and lobby areas. Restaurant area and pool area looked outstanding!
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April 2023 by Sarah Armstead
The room was decent. The breakfast buffet was average, but it was definitely not worth having to pay extra, as should have been included with the room rate.Found it quite rude that the cleaning crew decides to try and come in the room even with the do not disturb hanger on the door, an hour before check out time. Do not ever plan to stay here again.
