Johnson Brothers Lincoln Service is a Ford dealership known for its excellent customer service and efficient work. Customers report super fast service and a hassle-free experience. The staff is described as very nice, accommodating, and empathetic, going out of their way to help. They are men of their word, with everything as agreed upon and no surprises. The service department works hard to diagnose problems and get customers back on the road quickly, even working them into a tight schedule. The Quicklane team is awesome, assessing damage and having vehicles ready in a matter of minutes. The buying process is smooth and quick, with vehicles perfectly detailed and ready to go as promised. While there can be disappointment with certain repair costs or case handling, the staff does their best to assist. Many customers are glad to have found a better place to do business, definitely recommend it, and would come back for their next vehicle.
The staff is very compassionate and does their best to help you. They are honest about what is going on with your car and the steps to fix it based on priority and budget. They also offer payment plans for big items
June 2023
My family has purchased 3 vehicles from this dealer. Aaron has been our go to for all of our dealings. Super fast service excellent customer service. We used to shop with auto max in Killeen absolute crap show. Glad we found a better place to do business. Definitely recommend.
February 2022
My new truck came up with a major problem and I had to find a dealer quick to turn it in. The service department worked me in to an already tight schedule, diagnosed the problem and again worked hard to get me my truck back and on the road.
