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January 2024 by Amit Mangal
Best customer service I found so far in any Metro stores. Ask Melissa if you need any help or assistance with phones or plans.
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December 2023 by Mark O. Hammontree
They solved multiple problems with phone.
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December 2023 by Mildred Russ
When I told you Carlos help me with my crack screen phone. To get my new phone to work. He did that.
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January 2023 by Abelardo Tijerina
Great knowledgeable service!
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January 2023 by Emma Coleman
This store has come a long way the customer service has improved so much!
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November 2022 by Jenny Reo
Just don't go to mean girl on 61st location Allison
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August 2022 by GP THEREAL
It's an in and out process. Best advice, don't except the free phones. They are not good, and try to get the cheapest plan and just connect to wifi when you can.
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April 2022 by Eduardo Martell
They took my phone in as a trade in. I didn't want to trade in but since I signed a form while I was buying a new phone they said they couldn't return my old phone. Lost all of my family photos. Worst experience at a metro pcs
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January 2021 by Debra Jackson
Please talk to Jamal when you go in this store. He was friendly, knowledgeable, and fast. Thank you Jamal for being so amazing!!
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November 2020 by DJ REBELCOWGIRL
if u r disabled this store is not to go for any reason because they dont even know what ada law is and threated to have me arrested due to my disablity
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November 2020 by Don C Vittetoe
The staff was extremely courteous I will definitely use this store
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March 2020 by Connie Brown
I was very excited in the beginning and what seemed to be a good place to have my cell hooked up by. However after I had paid 29.00 for a simple phone case, the darn thing didnt work. So I with all simplicity with and took it back it had only been 8 days,but as with every other place they hire unprofessional young people (not all young people are this way).I went into the store explaining how the new item did not work and the young lady told me no refund or exchanges on any of their accessories, its stated on your receipt, uhuh you can see it after the sale.I said oh wow so im stuck with the bad merch.she said you should have read that be for you bought it maam.I was hot. They called another sister store in harker heights and the boy Chris said to ask me if it took me 8days to realize the wallet case wasnt working properly. Lol these young immature folks are in older responsible people positions are ruining these companies with their disrespectful attitudes. I called the complaint line and safe to say I spoke to a real person who fixed my problem He was older and very respectful and took the 29.00 of my bill because he couldnt do anything else. So that's my review of this joint on the inside very rude.
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August 2019 by Jen B
Many dead spots with Metro in Temple..... I liked them in Dallas but now I need a new provider
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June 2019 by jossef hniguira
freindly
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May 2019 by RENAE BROWN
I was very excited in the beginning and what seemed to be a good place to have my cell hooked up by. However after I had paid 29.00 for a simple phone case, the darn thing didnt work. So I with all simplicity with and took it back it had only been 8 days,but as with every other place they hire unprofessional young people (not all young people are this way).I went into the store explaining how the new item did not work and the young lady told me no refund or exchanges on any of their accessories, its stated on your receipt, uhuh you can see it after the sale.I said oh wow so im stuck with the bad merch.she said you should have read that be for you bought it maam.I was hot. They called another sister store in harker heights and the boy Chris said to ask me if it took me 8days to realize the wallet case wasnt working properly. Lol these young immature folks are in older responsible people positions are ruining these companies with their disrespectful attitudes. I called the complaint line and safe to say I spoke to a real person who fixed my problem He was older and very respectful and took the 29.00 of my bill because he couldnt do anything else. So that's my review of this joint on the inside very rude.
