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October 2025 by Hughbank Michele
PenFed does not have an ATM network, so you will always pay a fee - that is not reimbursed - UNLESS you drive to their only physical location in Temple TX!
The associate also didn’t know that my husband would have to be physically present to complete opening a joint account. She advised his signature on the application along with his drivers license would be sufficient… so I made a second trip for nothing!
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August 2025 by Jacqueline Ruiz
Didn’t like the way they carried themselves
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August 2025 by Mark Boyer
I recently worked with PENFED on an auto refinance. The online experience was not good I was about to give up and I realized they had a location in Temple Tx. Vonda Isenhart was very friendly and helpful she sent in the info and got the deal done. I use two credit unions and two banks and have never dealt with anyone that great. She is exactly the kind of employee all businesses need. She definitely deserves a thank you from me and her company. I would recommend PENFED Credit Union to everyone.
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June 2025 by Greg Hurtt
Easy to use and set up
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June 2025 by r w
worst thing we ever did was joining this credit union. Their systems are antiquated.. you are basically made to call and then you can forget actually getting anyone on the phone. I cannot wait to get this loan paid off so I can forever be done with this company. All banks are bad.. but this one may be the worst.
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September 2024 by Ashley
Drove here on 3 separate occasions and lobby is always closed inside.
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August 2024 by Jieun Song
Poor service. Would look for other banks. Had various difficulties with teller and customer service representatives for what should have been a straightforward wire transfer.
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July 2024 by Afshin
This is a great bank & easy to access to their website and applying for your loan request!
Very Satisfied
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April 2024 by Wendell Wilson
Great customer service.
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April 2024 by Steve Bumpus
Efficient, accurate, great customer service
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March 2024 by Marianne Nichols
Waiting for my Money Market to expire so I can CLOSE my account. I have repeatedly asked to be mailed a hard copy statement. They refuse. I DO NOT ACCESS FINANCIAL ACCOUNTS ONLINE. I’m from “old school.” I don’t have a printer and want to keep copies of statements in my files. YET, once or twice a month, they mail me invitations to open a charge account or other offerings. Customer service is lousy.
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March 2024 by Juan Reyes
customer Service
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November 2023 by Byron Ellison
Always helpful, respectful, friendly,
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November 2023 by Remus L.
Manager is disrespectful and on a power trip. Can't believe how vindictive this woman is. I love PenFed, but this woman is out of control and needs to be reprimanded.
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October 2023 by Lionel M
Customer service #1
