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September 2023 by Scuba Eric
Too slow when go inside and the website is the absolute worse as far as paying/ transferring funds. I have multiple accounts here and several other banks/CU's. Closing all accounts here as had too many issues with transferring money and trying to pay credit card online. Had to finally go an use my B of A account Bill Pay to pay my PENFED credit card. Really like to get rid of Bank America. They were great but changed their website to something I don't like. Have had accounts with them for 35 years. I don't have tons of money but I use my dad's old system of using multiple banks. There's a method to that madness but the point is PenFed failed badly. Gave them over a year and just BAD horrible experiences multiple times paying and transferring funds online.
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July 2023 by Nick Lopez
PenFed (West Adams Ave, Temple, TX) Always a pleasure working with Laurie Cosper. Friendly, courteous and efficient.
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March 2023 by Craig
Website says they are open I show up its closed. On a Thursday not a holiday. Its not the first or second time and it's always different days of the week. The inconsistently changing hours and days open is ridiculous I HATE BANKING HERE!!! Definitely looking for a different bank.
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December 2022 by Wybie lol
Manager is disrespectful and on a power trip. Can't believe how vindictive this woman is. I love PenFed, but this woman is out of control and needs to be reprimanded.
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December 2022 by In Cognito
Branch manager has no common sense. Horrible customer service. She insulted me and treated me like a child. Her arrogance is why I'm closing our accounts.
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October 2022 by Steve Vasek
Tried to Mac a deposit through the atm on Saturday and it took my check and said it couldn’t do deposits. It kept my check. Went inside and they said it should b deposited Monday. Went in Monday they said it could take a week. I went in today to make deposit another check. I knew my account was $20.00 overdrawn. That’s the reason I tried to make a deposit Saturday. I was told they closed my account because of 30 days delinquent. Today was day 30. I told them for the third time It wasn’t 30 days last Saturday. I’m done. And the first check still nowhere to be found. If you bank here good luck!
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May 2022 by Nikko Smith
My moms husband died. She had several accounts with her husbands name on them-most banks were helpful and she withdrew her money using the death certificate and other legal paperwork-This bank made her wait and come back repeatedly and literally tried to hassle her. this bank has a reputation for doing that . Her lawyer warned her about this bank.
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May 2022 by Earl Stone
Pen Fed is a safe place for all banking needs and the people are very nice.
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April 2022 by メ メ
Mrs. Kelly Robert is sure a blessing into my life and that of my family, with minimum investment of $600, be rest assured to make your withdrawal of $7,200. After loosing my job I have no where to lay my heads upon until I was introduce to Mrs. Kelly Robert by a friend who advise me to invest into her bitcoin trading and now my life have really change. Visit Mrs. Kelly Robert on WhatsApp:+1 (925) 414‑5596 Email:
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April 2022 by George Berg
Always have great service here, on a particular visit we had several lengthy transactions to accomplish. Skyla Milner was outstanding taking the time to explain everything. She still greeted and acknowledged customers coming in.Very professional and friendly. Really like this branch.
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April 2022 by Tristian Bolongia
Alexandra Estrada Knowingly disclosed me before receiving updated information.She Never sent correct disclosure.Told me on the 11 i wasn’t approved when bank statement was sent on the 9th.Stated on the phone I gave wrong information only later to say she pulled it from application of previous loan application despite speaking to me on the phone.Originally told me PenFed does not offer Homeready until I asked for a supervisor.She stated “the guidelines” did not allow Homeready.Now I am told I meet guidlines for Homeready but not at PenFed. You’re not compliant with Fannie Mae and have changed the loan conditions.This is an automated underwriting system so it should be the same result every time.She consistently changed the terms and misrepresented the products that they offer. I was persistent presenting them with screenshots of their own webpage and the fact that it was updated in 2022 (since previously loan officer told me this was an old post and they no longer offered the product). I was pre- approved by the automated system for $107,000 home. I offered the seller $100,000, and it was accepted, and I gave my earnest money. Then with no change in info , about 10 days in she says the system says I don’t qualify because my debt to income ratio is too high. Then she goes on to say that I gave the wrong info for my income on the application, and what it actually should be. When I finish talking with her and check the original application—the only application-it has the figures that she said should be in there, so, it was always there. So, by what method is the automated system that approved me and my debt-to-income ratio now suddenly issuing a disapproval? Why was she even going through the system or application again 9-10 days in? I FEEL I was discriminated against and that she has thwarted me at every turn. First she says they don’t offer the product. That wasn’t accurate. Then the system pre approves me for $107,000. I make and have accepted by the seller an offer for $100,000. The day before I am to deliver my earnest money she says I need 6 months reserves. She didn’t know this based upon the pre approval for $107,000 but she knows it a week later based on a lower amount of $100,000 ?Say the money was going to be my down payment and closing payment. She lead me to believe I DID NOT need reserves. She actually said it wasn’t true when I said a previous loan officer mentioned something about reserves. Then after the offer is accepted, a week after we had completed applications, closing amounts and the day before I would be delivering Ernest money, she says I need 6 months reserves. She then asks where I will get the closing and down payment. My mother agreed to gift it. So, it was settled. Then after I pay ernest money and after I set the appointment for the inspector I am paying for, she starts with the stuff about the automated system that pre-approved me now says I have too much debt to income when no info was changed or added. She claimed I had said I made more on the application than what I do and stated what the correct amount should be, but when I later checked the original application, it has the exact amount she said it should be. Besides, I didn’t do the application, she did. No new or altered income, and an automated system changes its mind.
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March 2022 by Sihle Lunga Cele
Mrs Susan Ryan is very reliable, trusted and legit when it comes to forex and cryptocurrency trading. A friend recommended Mrs Susan Ryan to be one of the best forex and cryptocurrency trader and she’s very good at what she does by earning me $11,500 weekly with $1,050 Contact her on Email:
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January 2022 by Kathy Rutherford
I just got off the phone with Lindsey at Penfed and still am not assured that my problem has been addressed. I have tried since March to get my loan transferred to come out of a savings account. This is the fifth time I have talked to them. Three times in person and now two times on the phone. They keep taking my car payment out of both accounts until they drain one of them. I asked to mail the payments but supposedly a supervisor will call me. We will see. Poorest service I have seen in a bank in 45 years.still am dealing with this after 9 months
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January 2022 by Manuel Velasquez
Service is fast and friendly and professional. Keep up the great work guys!
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January 2022 by Grace Talse
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