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December 2023 by Chanel M.
If a "no star" rating was an option I would prefer to give that rating to this business. My '18 Kia Stinger was towed here in March '23 and remained here for about 3 1/2 weeks. I am only now able to mentally and emotionally bring myself to write about the terrible service I received here. I've started a complaint letter to Management but could never finish it because since April '23 my car had been in another shop and I just recently got it back. At the time I received service I dealt with Angel mainly. I found this shop on my Extended Warranty Company's website stating they're a "Preferred Vendor". During the diagnostic process I was advised that in the event my Extended Warranty Co. decided the repair was not covered that I needed to agree to pay for the "tear-down" of my engine which was needed to figure out the exact issue (est $1400). To this I agreed. Once my car was diagnosed it was determined that I had a cracked cylinder head. Initally the repair was approved thru my Extended Warranty Company (who I have a major complaint with also). However, shortly after they realized they messed up letting PTAC even touch my vehicle since it was still covered by my Factory Warranty (I didn't realize as I bought it used). This is when things went down hill... and fast. Apparently my Extended Warranty Company approved to pay for the tear-down my vehicle (roughly $700) and referred PTAC to tell me to call the nearest Kia Dealership to arrange for service. Angel advised me that I would have to pay to put my car back together because "they didn't work for free" and otherwise they could give me my car back in a box! The inital quote to put my car back together (and not fix it at all!) so I could tow it to Kia was over $2500. My Kia Service Rep was stunned by the quote and spoke with Angel on my behalf. He advised her that they simply needed the car put back how it was when they initially received it, with all original parts (no new parts at all) and just a small amount of fluids. The car didn't need to be drivable and just needed to start so they could run their tests. After that I received a new quote and was eventually charged $1624.59 out of pocket. Mind you.. they still also received the payment from the Extended Warranty Company too!My car was eventually put back together and towed to Kia in Killeen. When it got there I was advised that the car was just "thrown back together" as if they just wanted it out of their shop. The car never did start because the injectors weren't even plugged in! So I had to turn around and pay Kia $600 to pull my engine apart AGAIN to plug the injectors in and fix the mess that was made of my car so they could start it to finally diagnose it. 7 whole months later... My car has a new engine and battery and is running like it's brand new!This was an extremely stressful situation and I felt as though PTAC took advantage of it. Their inadequate work caused serious additional undue hardship on me. It was the beginning of a nightmare. My advise to others is to STAY FAR AWAY from this business! Oh and lastly guess what?!?... My spare tire which was on a really nice rim and was in my trunk when it was initially towed to PTAC was completely missing by the time it got to the Kia dealership. I called to address this issue and was simply told that they didn't have a spare there and they only had a tire without a rim in their office. I once again had to come out of pocket in order to get a new one..
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November 2023 by Adrian A.
I wish no star was a rating. The only reason I was even allowing Precision to touch my car is because of JB and Will professionalism. They kept me up to date on everything pertaining to my car and were very polite to me. I have never witness such a pitiful environment like I have been and today was it for me. JB was not even there and I became skeptical and unsure with leaving my car there. Some goofy white guy by the name of Jared I think, was rude and I watch this man take money out the register. When i asked for an update he did not even look my way. The store was dirty and had water leakage and it was filthy in the restroom. The owner allow certain techs to brake part to your car and run up the price when all I needed was my Nissan Murano suspension worked on. This place is only clean when JB is running the shop. I am beyond angry with the way this shop is being ran. Brandon is also very unprofessional. He vapes in the area of which the customer has to wait, and lies about the outcome of vehicles to overcharge. Overall Precision Tune has lost the business of myself and family members that was considering. They use this business to show their racism and I was not raised like that. I will go to Meineke before I ever return.
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November 2023 by Cassandra C.
The only good thing about this place is the manager Jb and the owners. Jb kept me up to date with everything while I was informed the owners were replacing my engine free of charge because The tech working on my car broke my engine when I came in for a simple Belt replacement. Then after me sitting there all day and the following day I was told no more information while the tech was working on everybody else's car. If you won't your car to be broken I recommend not going there. I believe his name is jarrol or Jarad but regardless very unprofessional.
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November 2023 by Lori Soward
JB was amazing helping me with my CarMax car issues. Went above & beyond ...then Noah was great & courteous too! The young man that installed the new compressor did an incredible job too!!! I will only go to them from now on!
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November 2023 by Deyanna Polk
PLEASE DO NOT GO HERE if you value your car. They cost me thousands more than what was necessary at their shop and then couldnt do all the work and sent my car to a diff shop that cost even more because they stretched all wireing in my engine harness. They dont listen to you at all they only want money. They had my car out of service for 8 months due to their negligence and poor service and then didn't even replace everything as listed on the paperwork and charged for it. They don't call to tell you when there doing new work or to update prices and charge without you knowing. The manager named ANGEL is also very rude and unprofessional and attempted to illegally put a lean on my car before it was running and was under their shops name. AVOID THIS SHOP AT ALL COSTS.
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November 2023 by Bobby Lowe
I tool my van in for a misfire. Had a warranty, but it didn't cover electrical. They told me since I had a warranty they had to go over it more thoroughly. 1 week after the warranty ran out, I discovered that the van has been leaking oil for a very long time, and they didn't even notice the leak. Tells me there in it with the warranty companies.. do your homework on auto repairs, and your warranty. These places will NOT look out for your interests what so ever..
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November 2023 by Jerald Green
I have a 2016 Dodge Durango RT and my check engine light was on they fixed the problem that the other shop said that they fixed and they kept me updated on everything that they did it was a small evp leak they did it in thirty minutes and the price was less than I thought they have my business from now on good by Firestone these guys need more than five stars good work precision tune I highly recommend this place
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November 2023 by Heather Few
JB and his team are very knowledgable and efficient. They provide great customer service. I got a tune up and recommend this location!Service: General repairs & maintenance
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August 2023 by Lorie Sessions
I took my car here to have the a/c fixed. I was called with an estimate shortly after dropping my car off. Very friendly! I was able to pick my car up the next day.Service: Air conditioning
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July 2023 by Harold McKnight
They have great service and awesome people who works there they will explain everything that is wrong with ur vehicles and they do appointment if need be to work around ur schedules keep up the good work
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July 2023 by Tiffany Gromacki
I have never been to this place but I can say without a doubt the customer service here goes above and beyond!! I went in for brakes and they were informative right from the beginning and let me know what was wrong. The lady at the front desk was so nice and was working so hard she was amazing with her service and her ability to take care of the customers in front of her but also on the phone with them being super busy! The mechanics were very nice and got done with my car in a timely and professional manner! I even realized after leaving they forgot to put my wheel lock back and the guy was so nice and even drove to bring it back to me personally instead of me driving back up there!! That is above and beyond customer service and showing they care about their customers! I will definitely always go back here for any problems with our car because of the amazing and hard workers they had there!! Thank y’all so much!!
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June 2023 by Vincent & Liz Johnson
Had my a/c service there. Very competent service tech did a fantastic job. They also scheduled me for a follow-up service appointment, to ensure all is good. Kudos all around. Service manager you name who's name I forgotten but thank you to and all the staff.
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June 2023 by Daniel Fuller
I recently visited Precision Tune Auto Care for a fuel pump replacement in my van, and I must say that my experience was exceptional. From the moment I walked in, I was greeted by a friendly and knowledgeable individual named Ms. Angle at the front desk. Her warm demeanor and willingness to assist immediately put me at ease, setting the tone for a positive experience.Upon discussing the issue with Ms. Angle, she promptly connected me with Robert, the skilled mechanic assigned to work on my vehicle. Robert's expertise and professionalism were evident right from the start. He took the time to explain the necessary repairs, outlining the process and addressing any concerns I had. It was evident that he possessed a deep understanding of automotive mechanics, and his confidence in handling the job instilled a sense of trust and reassurance.The service provided by Precision Tune Auto Care was not only efficient but also of the highest quality. The replacement of the fuel pump was carried out meticulously, with attention to detail evident in every aspect of the work. Robert ensured that the job was completed to the highest standards, leaving no room for any issues or complications. I appreciate the care and precision he displayed throughout the repair process.Furthermore, the overall atmosphere of the store was clean, organized, and well-maintained. It was evident that the entire team at Precision Tune Auto Care takes pride in their work environment, which further contributed to my positive experience as a customer.I would like to extend my sincere gratitude to Ms. Angle and Robert for their outstanding customer service and expertise. Their professionalism, friendliness, and commitment to providing top-notch automotive care made a lasting impression on me. I highly recommend Precision Tune Auto Care to anyone in need of automotive services, as they have undoubtedly exceeded my expectations.
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June 2023 by Christopher Zigler
Quick and efficient. Would Highly recommend.Update to post 6/16/23 the beautiful Miss Angel that works at the front desk was very helpful. Any question I had she had the answer too also with estimation in price. Brought in a car that was having gear shifting issues and it was ready the next day. The plastic part needed changing on the gear shift not the cable which she informed me and only charged for the plastic part and labor. Not to many places would have done that and charged you the whole fee. If you want your car repaired correctly with warranty I suggest you come here and get it done. Also will need a future repair on the vehicle in the upcoming weeks. I asked if I could bring in my own parts and they said I could. Just be aware if you do this there is no warranty on the parts from them as you yourself are purchasing the parts.
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June 2023 by Jose Aguilar
I took my truck in and got it back with more problems than when I took it in , I was told by angel that if I wanted them to fix their mistakes I have to set an appointment that works for them. They are just after your money and have zero concerns how the work is done best advice keep driving to the next shop