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June 2023 by Jar-Ral T.
The staff at this location was phenomenal. After being jiffed by a couple of movers, I hired I had no choice but to keep the truck an additional day, which I couldn't financially do at the time; however, the STAFF, was able to make sure I was not only taken care of but followed up with empathy and resolutions.
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June 2022 by Trish C.
Rented a truck to help my daughter move. Husband said they were easy to deal with. Blankets were wrapped in bags, which was nice.
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April 2022 by Kyra S.
This U Haul had a nicest manager. She was able to provide our family with a uboxes that went out on the property so we could put items that we found after the tornado carnage last Tuesday. They delivered it the same day. I will use them for all of my moving and storage needs in the future customer for life is what I'm saying. You got a love community and when people reach out and help.
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March 2021 by Chapman S.
We rented a lot of reusable packing containers from this location. The staff was friendly and helped us load our car with the heavy boxes.
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February 2020 by Jon P.
Needing a 10X30 unit I check the website and it says they have a unit avAilable. I call ahead and vaLidate to make sure I don't waste my time. I show up and getting signed up is easy as pie. Buy a new lock and go to my storage unit and there are two locks on the unit. I call the office and the girl says "I've calLed my manager because I saw the locks on the unit." I ask how long this will take as I have a truck full of stuff and lots to do. After 15 minutes of not answering the phone a young man pulls up next to me and says we are out of 10x30's but has a 7X24' unit. It won't work! I go to return the lock I purchased and spend another 10 minutes waiting while she tries to figure it out. I finally give up as it is now 4 pm. So now I don't have a storage unit, wasted an hour I don't hAve to waste and the other storage place with a 10X30' unit is closed. So freaking peachy. I don't blame the young girl working. She was nice and kind. But it is quite obvious she doesn't have the training to do rentals, let alone run this plAce by herself. Great attitude but I would never recommend this place to anyoNe.
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July 2017 by Micah L.
I have rented two storage units from Midway and have experienced excellent customer service both times. Today I had an issue with an online reservation and Trey went above and beyond to help me sort it out even though he was in no way to blame. I can't say enough good things about this location and, in particular, Trey.
