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February 2024 by Raymond C.
Quality control is lacking. On our first order/delivery both doors had obvious damage. They should not have been loaded on the delivery truck. They sent replacement door slabs a few weeks later, but did not offer to perform the reinstallation. The new slabs were sent out as stainable fiberglass, but the window trim was not stainable which does not match the other doors we ordered. But it doesn't stop there. Out of the other three doors we ordered (stainable fiberglass) only one had the stainable trim. Several weeks later they sent a crew to change out the trim to stainable, but only sent enough for one door. We asked the service tech why he did not bring the trim for all the doors and he did not know and did not attempt/offer to find out why. Told us we needed to follow up. So here we are another three weeks gone by and we still have two doors without stainable trim. Their customer service/follow up is terrible. Hopefully they do the right thing and make it right.
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October 2023 by Fran Callahan
Our overall experience with Tri-Supply was excellent. Catherine (our salesperson) was on top of our whole order process and kept us informed of everything going on and made sure everything was taken care of. When appliances were delivered, our installers were right on. Tyler and Mark are definetly an asset to Tri-Supply.
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October 2023 by Cherece Henry
I was not pleased with the service. My original sales associated in my opinion was not genuinely pleasant. Apparently he was moved to at a different location and the sales representative who filled his slot was even worse. The name of the sales agent who replaced the original sales representative is Danielle. Danielle was annoyed when I called in with questions about my order, she also gave incorrect information regarding one of my questions which she later corected after verifying with another associate. Danielle also mentioned that I would be contacted prior to the delivery of the order, however, this did not happen. The delivery driver was already at my home with the item when I was contacted. I was contacted by the driver directly, not by an associate as I had requested. Due to the cost of the item associated with the order, for security reasons it was requested of me to be contacted in advance of the delivery. I was informed by Danielle that contacting the customer prior to the delivery of the item was standard practice for them. I actually complained about Danielle's behavior to one of the store managers regarding her unpleasant presentation. This woman slammed the phone in my ear at the end of our conversation. This was deliberate and not simply as a result of having a strong hand. If you're working in sales where your income is commissioned based, it is best to be pleasant even if you're having a bad day.
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October 2023 by Stacey Ivicic
I had an exceptional experience in working with Tri-supply in Temple throughout the building process of our custom home. Travis was an amazing resource in ordering our windows, doors & all of our lumber and specialty trim. Catherine went above and beyond time and again in ordering all of our door hardware and cabinet hardware (we have over 103 custom cabinets). She is even helping now as we look to order our outdoor patio furniture. I will recommend them to family, friends and clients in the future and trust they too will receive knowledgeable, professional and excellent service!
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October 2023 by freedom scorpio
Great location!!!!! Always looking ? for deals. Attendant at front checkout desk is always cheerful and friendly…. She always remembers us when I come in with my mom!!
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October 2023 by Holly Clark
Tri Supply is so easy to work with and today was our first for a delivery from them. They called prior to arrival which was great as I forgot they were coming. They showed up on time and they were super nice, careful but quick to unload. Great experience
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October 2023 by David Jordan
Looking for downrods for ceiling fans, 60 in and 72in,I guess something the big box stores don't have room to carry that product no only did Tri Supply have them they also had all different diameters. Chris was the best very knowledgeable and helpful.
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August 2023 by Michael Moore
Great selection of appliances to view and had what I wanted in stock. Was in and out with the new dishwasher loaded in my truck in no time. Only place within 50 miles that had the Bosch I wanted in stock.I will be going back in the near future to see everything else they have to offer.
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August 2023 by Rick Williams
The two techs were professional, precise, respectful, approachable and enjoyable. They delivered excellent customer service which I find lacking in today’s society. I classify this as a most enjoyable engagement. Thank you.
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August 2023 by Kelly Ohearnsmith
Procedure was a bit confusing at first but the staff was so helpful I was able to make my purchase and pick up with no problem.
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August 2023 by Shirley Brown
They are knowledgeable about their products and always go that extra mile to assist you. I love it there. They are my go to place!?
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July 2023 by Robert Aguilar
My sales associate was Missy. She was more than helpful in helping choose an umbrella for my pool furniture. She spent quality time with me and answered every question I had. Thank you, Missy!
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July 2023 by william Stokes
Travis was extremely helpful in explaining our window and door options. When we made our choice, he worked with our contractor for sizing, ordering and delivery
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June 2023 by Eliseo Navarrete
The furniture is expensive. In saying that you expect it perfect. I am missing a part on one of my chairs. I called store and they ordered it a few weeks back. I just got a call today and the part is in. No hassle.
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May 2023 by Tammy Zarosky
I love my new washer. Works great nothing fancy very simple just. the way I like it
