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January 2024 by HaVøc SYLB
The Terrell store is awesome, I have bought on the rent to own program with them for years and they have been very understanding when issues arise with a payment being late. They never harassed me or threatened to come repossess the items financed. They give you ample opportunity to get square with them and they are very professional about how they conduct all business. 5/5 they are a great store and I’m happy to continue to do business with them.
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October 2023 by Nish Deckard
This store is dishonest and does not mind taking advantage of customers. The staff does not tell you everything until it's time to make your first payment and then you're screwed.I have placed multiple complaints with their corporate office and the responses given to me is that they receive many complaints about this company in full. All of the managers does not care and let this ride which is sad for us but beneficial for them... Desperate to make a buck?DO NOT DO BUSINESS WITH AARONS!
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July 2023 by Akeia West
Something is fishy going on so this morning I look at the hours for Aaron's, they open 12-5 on Sundays been calling for the last five minutes, and all of a sudden they close on Sundays lol. No one has called me I have sent emails, I mean I paid 10bucks setup automatic on my account, all I'm asking for us communication, what's the problem? Or do I need to just come get my money back?? Really I just wanna watch a movie with my kids.I really just want my TV, I was told to have it last Monday on the 19th MY ONLY DAY OFF,I wanted to watch a good movie I was so excited when they called me but all my excitement went out the window when they told me they check my TV and it was broken, so they had to order another. Here it is the weekend,I called yesterday they was short handed which is very understandable, but they didn't call me back or tell me any update on the situation. And I already sold my old TV because I was expecting a new one already ? .
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October 2022 by Ms. Golden
I would not recommend this company! They lied to me claiming they did not have the appliance I was requesting although they did. It was their GM at that and for my understanding they can always go get it from another store if they do not have it on hand. I believe they lied to me either due to racial discrimination or because my dad is on a set income. That's no excuse because we went right to the competitor and got approved less than 30 minutes.
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October 2022 by maria handy
I purchased a refrigerator from them 8 months ago and I'm not even a month late and they keep showing up to my house to pick it up. I think it's very strange they dont call me to inform me about the payments being late, if they gonna pick it up, or anything. They just show up to my house and try to take the refrigerator that im not even late on the payment on. This been going on for over 2 months. They came here at 8am in the morning and they dont even open until 10am. I'm tired of it and they can take their refrigerator back. I rather bring my business somewhere else.
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September 2022 by Diane W.
I love Aaron's they are really great about helping you get what you want..
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August 2022 by Eileen Fisher (Bella)
Always great service and friendly helpful staff
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March 2022 by Shannon Wingo
I have been paying for a washer and dryer there for almost two years all my payment are good for last 4 months I have been asking for someone to come check them out their both making noises (less than 2yrs old) they still haven’t when called to discuss what to do because my schedule and repair mans don’t meet up the manager gets on the phone and is just rude and hateful…. Having them pick up living room sets and will never do business there again….. still no help with washer and dryer. Now purchasing from there was great friendly clean but getting service on a set we are still paying for is not happening been trying since well before Christmas. Now the manager has handled the situation so rude
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March 2022 by Sinister Fright
Always a great experience friendly staff and they are very helpful
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March 2022 by Debbie Wright
Service was great not pushy like a lot of places.
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December 2021 by Billy Harris
We knew what we was looking for employees inside not pushy and had no problem answering questions. However we ordered Sat 10 am and it was delivered noon on Tuesday. Employee delivering was friendly and courteous
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November 2021 by John Thompson
Great customer service, product I want is always in stock if need to be order from the warehouse will be at the store within a week and delivery and setup are always professional
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September 2021 by MARIE E
Nice people
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August 2021 by Rhonda Lovelace
Friendly, helpful, and was able to get approved easily.
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May 2021 by Kimberly Gray
Man Chris and his Staff is the Best i move to Crandell ,TX and there is an Arrons up the street But i Perfer Terrell just because you get what u need in and out