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May 2024 by Haley Dawn
The gentleman there was so kind and helped me even though I came in super close to closing. He was so kind and saved my butt. Thank you!
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March 2024 by Shelley
Dropped out tire off to have it fixed after finding a screw in it. They said they could fix it but they were busy and they would have it fixed before closing. We got there 30 minutes before closing and they were already leaving for the day. My tire did not get fixed. There was no customer service at all and the guys in there working were rude as hell. I took it down the road and it was fixed within 30 minutes. I was highly disappointed in Firestone!!
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February 2024 by Kushal Bhatt
Went in for a brake flush service and wheel alignment. Brake service was done alright but wheel alignment was not taken care of properly (I have the lifetime wheel alignment with firestone on all my vehicles). They also broke one of the hood lift support and didnt mention it when I went to pick up the vehicle.
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December 2023 by Karen Oliver
Had a flat caused by huge bolt lodged in tire. Mitch, service advisor, Joaquin, service tech, as well as another tech were very helpful, courteous, & friendly. They explained everything in detail, replaced tire & were shocked at service provided by Toyota dealership. SUV has only 13,000 miles on it & told me I didn't need the spark plugs or fluid changed which was recommended by dealership. Thank you so very much & I have confidence in your abilities. Marguerite Jones
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December 2023 by Robbie Kimbro
Been here 30 min. No other customers.Asked me to unload trunk, kid, and 2 dogs.They have had us sitting out side the front this whole time. Still have not started.
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October 2023 by Rich Rose
Quick service for a flat tire
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October 2023 by Deborah Jackson
Like the Staff. But kinda Pricey.
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September 2023 by Rick H
Only have 3 vehicles at 4pm and claim they couldn't get me in for a simple oil change.
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August 2023 by Kaylee Bernard
This place is a complete JOKE. Went in on Monday for my appt for an alignment. They told me our truck needed a few things that were already taken care of but one was we needed a new battery. This battery has been fine for 2 years and has only died once when we left the lights on. Drew comes in saying it won’t even jump off because it’s so dead. My husband comes an hour later with our battery charger and the truck cranks instantly. So they were in fact trying to take advantage of me. Maybe this is company policy, or maybe the workers are that bad of people who knows. Unfortunately I already purchased the lifetime alignment so I’ll be back but not to Terrell. Very dishonest, dirty people.
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July 2023 by William Thompson
It is a good place to have your vehicle tires change.
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July 2023 by Michael Sop
Bad service don't go there for any reason
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July 2023 by Carissa Cumbie
Wonderful customer service great people
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July 2023 by david matthews
Poor customer service. Rude and arrogant person at front desk.
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July 2023 by Orion Lewis
Terrific customer service. I sat for a while waiting for my vehicle to be taken care of, and was pleasantly surprised by John. He made the whole process painless for me. Great work ?Services: Tires
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July 2023 by Jachky 237
Wish i can 0 star this place. I went in with no customer and it was wasn’t even busy. Tried to get alignment. Guy was no help or even tried to consider me getting alignment what it felt like.Told me leave the car and we can work on it like I couldn’t wait around for it to be done. Granted it wasn’t busy! Or set appointment up for tomorrow and i can wait with car was my only 2 option. Made 0 sense for customer service. Smdh
