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February 2024 by Kushal Bhatt
Went in for a brake flush service and wheel alignment. Brake service was done alright but wheel alignment was not taken care of properly (I have the lifetime wheel alignment with firestone on all my vehicles). They also broke one of the hood lift support and didnt mention it when I went to pick up the vehicle.
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December 2023 by Karen Oliver
Had a flat caused by huge bolt lodged in tire. Mitch, service advisor, Joaquin, service tech, as well as another tech were very helpful, courteous, & friendly. They explained everything in detail, replaced tire & were shocked at service provided by Toyota dealership. SUV has only 13,000 miles on it & told me I didn't need the spark plugs or fluid changed which was recommended by dealership. Thank you so very much & I have confidence in your abilities. Marguerite Jones
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December 2023 by Robbie Kimbro
Been here 30 min. No other customers.Asked me to unload trunk, kid, and 2 dogs.They have had us sitting out side the front this whole time. Still have not started.
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September 2023 by Rick H
Only have 3 vehicles at 4pm and claim they couldn't get me in for a simple oil change.
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August 2023 by Kaylee Bernard
This place is a complete JOKE. Went in on Monday for my appt for an alignment. They told me our truck needed a few things that were already taken care of but one was we needed a new battery. This battery has been fine for 2 years and has only died once when we left the lights on. Drew comes in saying it won’t even jump off because it’s so dead. My husband comes an hour later with our battery charger and the truck cranks instantly. So they were in fact trying to take advantage of me. Maybe this is company policy, or maybe the workers are that bad of people who knows. Unfortunately I already purchased the lifetime alignment so I’ll be back but not to Terrell. Very dishonest, dirty people.
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July 2023 by Orion Lewis
Terrific customer service. I sat for a while waiting for my vehicle to be taken care of, and was pleasantly surprised by John. He made the whole process painless for me. Great work ?Services: Tires
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July 2023 by Jachky 237
Wish i can 0 star this place. I went in with no customer and it was wasn’t even busy. Tried to get alignment. Guy was no help or even tried to consider me getting alignment what it felt like.Told me leave the car and we can work on it like I couldn’t wait around for it to be done. Granted it wasn’t busy! Or set appointment up for tomorrow and i can wait with car was my only 2 option. Made 0 sense for customer service. Smdh
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July 2023 by Dale Vreeland
The only negative I have is the waiting area has only 2 metal folding chairs. I really would have preferred to wait on service, The waiting area has been uninviting for a long time. I wish they would update the waiting area and I would use them more.Service: Tires
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May 2023 by Rodney Remedies
It seems every time I have tried to have this location perform anything from an oil change and tire balancing/rotation they just never have the ability to do the work granted it’s usually on the weekends whenever I have tried but if this is the business that you’re in then why do you not accommodate people??? If this wasn’t a huge company and a fairly small town they probably would have closed down by now just seems like bad business management to me ??♂️
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May 2023 by Carl M W
I would never recommend this place.First of all, they schedule tire and maintenance with mechanic work.For example I went once for a tire repair. They wanted me to schedule a appt for a simple tire repair. They wanted me to come back days later for a simple tire repair.
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March 2023 by Baby Peaches Creations
They cussed at the man that was trying to take Mr Gentrys car to them. Ran out said and told him to move that car. The parking lot is for coustermers only. Well Mr Gentry is a coustermer for years. No more.
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October 2022 by Rosa Gomez
Scheduled my appointment one whole week later to accommodate my schedule with 2 kids under 2 yrs old. They said they were backed up and car wouldn’t be worked on for at least 2 hrs. The appointments are made so you don’t wait for cars ahead of you that are walk ins. I had to leave and go somewhere else. All I needed was a quick oil change.
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October 2022 by Amanda
We recently moved to the area and I needed an oil change. Since we didn't know who to trust yet, we figured a big name company would be safest. They said that my drain pan plug had been threaded and the pan needed replaced. My husband asked if they could just use a bigger plug. They said no that the whole thing needed replaced and that they had one on the way. We decided to let them take care of that even though we can do it ourselves.... one less thing on our to do list. Went to pick up my car and they said it was the wrong pan and that they ended up using a bigger plug, even though they had said that wasn't an option. I was still charged for the labor to remove it at $178 / hour even though they ordered the wrong thing. I understand that the mechanic had labor involved, but if you made the mistake then you should cover it. Not planning on going back. Next time we'll try somewhere else in town. The guy was friendly enough, he wasn't overly welcoming, but wasn't stand offish either. Overall an underwhelming experience and the most expensive oil change of my life.
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October 2022 by Gretchen Niles
Staff is friendly. Was supposed to get a "friends & family discount" because my son works at the Bridgestone warehouse but it sucked. It cost as much to get new tires on my little bitty Corolla as it did on my Tacoma(with the discount) a year or so ago. I think all the took off this time was the labor & then they tacked on a bunch of ridiculous fees...thanks for that Firestone. Oh, & I also had a front-end alignment on my truck & still, the Corolla cost as much as the truck did.
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September 2022 by christopher ryals
Went to get a flat repaired at 420 pm they only had 2 cars in the shop total and I was told they can't fix a flat till the next day...... Firestone is a tire shop correct? I mean the office was full of new tires to sell! Bet it would of got put on if I was buying a new tire!
