-
January 2024 by jenifer lawrence
The worst! I had someone hit my car 37 days ago I have tried and TRIED to file a claim since and can’t get a call back! I leave messages daily even with supposed supervisors and nothing!…..
-
August 2023 by Michael Hahn
Service was fine getting an immediate quote. They even did a follow up call asking why I did not use their independent insurance Agency for the final policy. For over 20 years the Farmers Insurance Agency of Farmersville, Tx has handled many if my insurance needs. I have a perfect driver's record now for over 40 years. Recently widowed, causing a rip in my heart and credit score. Affordability for the policy on several Farm Trucks had me searching for cheaper insurance. Farmers Insurance premiums were less expensive than what the Fred Loya Agency found for me. And the Farmer's Ins Agency's level of personal service still rates as number one. They put up with me!
-
March 2023 by Anthony Sweet
This place kept raising rates and if I would take something off a few months later it was back on. I do not recommend them to anyone.
-
January 2023 by Erika Covington
They don't tell you when you renew your policy that your card expires and they claim they don't have a fax machine I ain't never saw a insurance company not have a fax machine and they guy I spoke with was very rude. They can text me to tell me when my insurance is due but didn't tell me until a few days before my insurance is due that it would be going up I really hate I switched to this insurance company.
-
January 2023 by Cynthia C.
Been a customer for years and every time we go with questions we always get some vague answer and non interested helpers. I could write a whole novel on this location but overall it's a shitty location
-
October 2022 by Idael Cisneros
Scammers nothing but thief’s had a policy with them to save me money than the day the policy ended. They canceled my policy and doubled the price to get a new policy again. Never go here.
-
August 2022 by Amber McIntosh
I have had Fred Loya Insurance for years 3+, to start with. This was on my Ford Mustang and My BMW. I have so many issues here. The pay ever 30 days...(not by the month) and now that I am trying to switch company's to a new company ( the other insurance company Allstate, Farmers & Allstate says that Fred Loya does NOT show that I have had insurance with them for the last 6 months straight) when in all TRUTH I have had it for over 3 YEARS straight. I called and asked for the ' letter of experience ' per the other insurance agents and they said it will take 30 days. So I was like well can you give me proof that shows i have had insurance with you , the lady hangs up on me... I call back ... explain i was disconnected and start over she said you want a what?? as if she had NO IDEA what i was asking for?? when I just spoke to her. So over all FRED LOYA DOES NOT REPORT THAT YOU HAVE INSURANCE... &&& THIS LOCATION IN TERRELL TEXAS WALMART likes to hang up on people . i had to call back 3 times and the last time I didnt call back because I would have went off on the girl .. I was mid question and CLICK again. My manager was like did she just hang up on you again (because I had my call on speaker phone) I WILL NOT RECCOMEND getting insurance here yes its cheap but you get what you pay for and I have a friend who said when they had an accident they HAD TO FIGHT TO GET THEIR ACCIDENT COVERED. I am so done with this place.... they have given so much trouble and I have kept my mouth shut until now. Someone really needs to talk to the girl who works there who must hate her job. SO UNPROFESSIONAL.
-
June 2022 by Brenda White
We have been with Fred Loya Insurance for ever and they are great people that work there. Best insurance rates so far. The Employees treat you like family not just another person
-
June 2022 by Ira Pace
Cause I was late due to pay day they what to take pictures of the same car as last month but it's in the shop getting a new motor in Irving and we're in Terrell
-
May 2022 by Ryan Kerss
Carl and Marci are the best!
-
October 2021 by Malynda Henderson
Very helpfull
-
September 2021 by Thanksgiving sis
The Staff is nice!
-
June 2021 by Raymond Grice
Helpfull in anything i need done been with th for I cant remember its been awhile, haven't changed up
-
April 2021 by Sandra Dean
It's ok
-
March 2021 by Navarro Soto Horacio
Un mal servicio estuve casi 3 horas para agregar un auto a mi policy mi hija mandando fotos y que no otra para que me salgan que me cancelaron mi policy creen ser la mejor mucho tiempo con Fred Loya para que salgan con esta burrada.
