-
March 2024 by zachelias jacobson
Just stopped in for jack tacos and jalapeno poppers no jalapeno poppers in bag and tacos were nothing but a shell I took my food back didn't want anything because the cooks gave me a dirty look can't trust this spot
-
March 2024 by Lupita Campos
2 boba milk tea and female cashier charged $10.05, no receipt.03/07/24 around 6 in the afternoon.
-
March 2024 by RodTam Hay
The website let me purchase 3- Oreo cookies brownies at 3.00 dollars each when I was picking them up at the Terrel Store they said I needed to get a refund from the website because they did not offer that item. I contacted the website 4 times and only received 3.00 back on a 9.00 dollar sale. Now that is some good customer service!!!!
-
February 2024 by Perla santiago
The window workers didn't serve me very late there and they didn't have people pass by the window and they went to the side, I was going to buy the dresser, I wasn't going to ask for it for
-
February 2024 by Steve Chaos
This store is always dead. I don't think I've ever seen another customer inside!The food here is pretty typical, the service is usually acceptable, but the store is always really deserted.
-
February 2024 by Henry Jackson
The chicken was very hard and dry. Like it's been there since lunch. It's 9pm now... If you were comfortable enough to serve. Someone that you should not be in the kitchen. Health department will be in your future. The cook should be fired. Obviously the night Manger it's doing there job. No one answered the phone it rang then hung up twice. The place was not busy now we know why. Save your self the trip and go somewhere else
-
February 2024 by Erika Covington
I went to the drive thru the young lady was so rude and they had chicken strips special on the menu for $5.99 that's been there from the last time I went to the drive thru so when I told the cashier that I wanted the chicken strip special she said it wasn't that price. She didn't even try to go check the menu the customer service there is so bad I want be going back the employees need to take a class for customer service they don't care about their customers I went there February 3,2024
-
January 2024 by Roger McElhannon
Went to this Jack in the Box around 5pm on a Sunday afternoon, and found it locked up with no sign indicating why they were closed during dining room business hours.
-
December 2023 by Johnny Day
One of the best Jack in the Box experiences I have had. Service was fast. Food was hot, and they even wiped off the cup before serving it. Will go back to this Jack in the Box again.
-
December 2023 by Perry Ashley
It's amazing what a smile can do. I bet drive-thru workers get mentally drained, but this young lady's attitude was as bright as Rudolph's nose. Merry Christmas!
-
December 2023 by James Irelan
I just left there a couple minutes ago and they gave me the wrong fries that I didn't ask for . On top of that I didn't receive any
-
November 2023 by Mia Guerra
This is the worst jack I have ever been to! and jack in the box is my favorite, so disappointing!!!!! The employees are always rude no matter how nice you are and have NO common sense and they never fail to ALWAYS, ALWAYS, ALWAYS forget the food and don’t apologize!!!! The customer service just sucks all the way and literally shows how miserable they are. This place and employees are so aggravatingly frustrating!!!!!
-
October 2023 by Brenda Perez
I ordered tacos for the family and I get home and there cold. I had to put them in my air fryer to finish cooking them. And everytime I go they always short me tacos.
-
September 2023 by Andrea Herrmann
Customer service is aweful! Tacos are always cold!
-
September 2023 by James E.
I can remember when this location first opened here in Terrell, I know I for one (and know I'm not alone here) was very happy it opened... always been a fan for several years earlier, especially when I lived in Houston... menu favorites include the tacos, and the Jumbo Jack...At least in my experience, the tacos are pretty much the same as I remember (still a favorite)And I do still like a jumbo Jack, however... and I must say across the menu, quality has declined... . Lately the burger patties tasted like they were pre cooked, then warmed again before served, seems the other ingredients are skimpy at best... I'm well aware of the past pendamic but if we are to pay a fare prices, please keep the quality up!!!As far as service has most always been friendly and prompt..., but as usual and typical of fast food places check your bag... especially for condiments especially NAPKINS!!catchup, salt. Sauces etcStore appearance... well it's pretty sparse, the chairs, tables, etc are the very same as the day they open some 20+ years ago and looking worn... the dining room could use definitely use an overhaul, with some livery décor, with bright colors etc...In conclusion and overall, I think I'm still satisfied with the food (except as I mentioned above) the dinning room even if it looks dated, appears to be clean and orderly...I rated this location 4 stars, but honestly it's more like 3 1/2 stars...