Platinum Ford Parts Department in Terrell, TX, is a trusted destination for genuine Ford parts and accessories. The business offers a wide selection of authentic parts to help keep Ford vehicles such as cars, trucks, and SUVs in excellent condition. Customers appreciate the knowledgeable staff who are always ready to assist in finding the right parts for specific needs, whether for routine maintenance or performance upgrades. The service department receives positive feedback for its friendly, efficient, and honest approach. Customers have consistently experienced prompt service, with some noting their visits for oil changes and minor repairs. The environment is comfortable, with seating areas, complimentary coffee and water, charging stations, and a kiosk for purchases, making wait times more pleasant. Service advisors are described as friendly and efficient, and staff members, including custodians, are recognized for their hard work and cleanliness efforts. Many customers highlight their trust in the service team, especially in the service department, citing positive interactions over years of use. One reviewer shared that their vehicle repairs were handled honestly, with unexpected issues being identified as minor, saving them money and building loyalty. Overall, Platinum Ford Parts Department is praised for its professional staff, quality service, and a welcoming atmosphere, making it a reliable choice for Ford owners seeking genuine parts and dependable service.
Purchased my 2023 Traverse from Platinum in Terrell and Abel was our salesman. he answered all our questions, was very personable and professional. it was a great buying experience. Thank you Abel!
August 2023
Awesome place .. make you feel welcome! Thank you Scott! Was good to talk to, knows all about vehicles can ask him anything!!
February 2022
My apologies the wrong review got posted to your Company.please see edited review.Brought my daughters New Mustang in for a Oil change and was amazed by our service advisor and quickness of the routine maintenance. We will be using your location more often.Thank You!
