-
July 2024 by Brenda L Blanton
Donnie is rude and offensive towards the elderly and disabled. I was hesitant in writing this because Krystal and the rest of the crew has always been great. My husband and I are both Senior Citizens, and the Account is in his name. One of our accounts has one more payment of about $69 to pay it off, and our other accounts maybe 3mths before we hit the 6mths mark. Recently my husband has been ill again with issues with his heart, so have I, and I was told that I may have cancer again for the 2nd time. I will have the results of my biopsy on the 29th of July. Because of our recent health issues, we have paid our last 2 payments late, but we paid them, late fees and all. I shared the personal information, because I wanted you to understand just how rude and disrespectful ‘Donnie the store Mgr is, and has been to me, because my husband has been too sick to talk to him, and my daughter and I have been taking care of the account. Donnie asked me, specifically, what is going on, that caused us to fall behind? And I explained to him in the very same detail listed above. His response to me, was that I could pay off the $69 account, but that he was picking up the rest of my merchandise ?, he would no longer accept any more money from me, late payments or not!!! That He did not care!! And that He did not run His business on hopes and dreams!!’ I was blown away, and hurt. But I refused to let him anger me, and told him so. How does anyone say something like that to someone that just told you that they are waiting to find out, if they have cancer for the second time, and their husband is having health issues related to his heart. And then He decides that He no longer wants to do business with that customer anymore, He wants to pick up their merchandise, threatens to have Kaufman County Assistant him in doing so… Until I came to this page, and saw the other reviews, my husband and I going through so much, almost made me think that His attitude was just with us ??♀️, but no, I see that He is doing the same thing to other customers. And that is unfair, bad business, discrimination, robbery, rude, whatever you want to call it ??♀️. “No Donnie, I am not living on, ‘A hope and dreams. I am Living on Faith in God! For healing in Every Area of my life. And yes that does mean my finances. And I added a Prayer for You as well. If @Rent-A-Center Corporate ignores this message, I know that God, and the rest of the world won’t. And everyone is very aware of how you are treating your customers, and I am not the only one. Blessings to the rest of the crew that is doing their job correctly.
-
May 2024 by Angelle Tatum
Mr. Donnie, Jessica and Crystal are so amazing!
I’ve been renting here for almost a year and they have been so friendly and helpful! I definitely recommend Rent-A-Center Terrell!
-
May 2024 by Jereka Cummings
The fat bald guy is very rude. Refuses to take payments because I don’t answer the phone when they call to harass me. I will never rent from these rascals again in my life.
-
February 2024 by Akeia West
I REALLY THOUGHT THEIR CUSTOMER SERVICE WAS GOOD, UNTIL I FOUND OUT THROUGH MY ELECTRICIAN MAN THAT THEY DIDNT PLUG MY DRYER IN CORRECTLY CAUSING THE CORDS TO BURN, AND SPARK, BEEN WAITING FOR A REPAIR GUY OR REPLACEMENT OF A DRYER SINCE LAST THURSDAY, HERE IT IS WEDNESDAY, AND THE MANAGER TALKING ABOUT HE DIDNT KNOW THEY PUSHED HIS SERVICE ORDER UNTIL NEXT MONDAY!!!! I MEAN VERY POOR CUSTOMER SERVICE AND I PAY OVER 100bucks once a month!!!! I have so many loads of clothes to wash and dry, and I do not feel like going to the laundry mat and I rent a dryer.
-
January 2024 by Tabitha Emeory
Terrible!! Never again will I rent anything. So from this place. The manager and the associates are so unprofessional.
-
September 2023 by Jon Jon Sure
Crystal was great help!!!
-
July 2023 by Amy Gilmore
Was awesome
-
July 2023 by Eileen Fisher (Bella)
Awesome customer service
-
July 2023 by Ashlee Bennett
They are very understanding with me! Great customer service
-
July 2023 by James Walker
Awesome
-
July 2023 by Claudette Hickman
Experience
-
July 2023 by Kimberly Hinsley
Love it
-
July 2023 by Nikki Mcgary
Everyone was very helpful and made sure I got what I wanted and it I really do appreciate y’all for coming to my house not once but twice and the delivery drivers was so friendly and helpful
-
July 2023 by Leslie Harris
It was great when I did have a problem with it they fixed it in a very timely manner
-
July 2023 by Derek Leprell
Jessica was excellent! Very helpful! And made the process very easy breezy
