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April 2024 by J Busby
Didn't have what I wanted so I had to get somethang else. My wife and myself hade to wait over 20 minutes to get our order. 5 minutes just to get waited on in the drive thru and the rest waiting fer our order. The manager was not even helping. She could of gotten the other done faster. Another thang if You are out of somethang put it on the drive thru menu don't have people order it than say We can't make that. We won't be back to this location if to any location.
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April 2024 by Jonathan Espinal
Good service
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April 2024 by Marisa Sedillo
Really don’t understand how this location is still in business. Always takes 15+ to order & get food. With or without a line
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April 2024 by Nisa Casas
Walked in to order with my family stood there for 10 mins and the guy kept turning to look at us and would turn back around. Never took our order
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April 2024 by victoria sallas
**Review of Whataburger in Terrell, Texas - Moore Avenue Location**I recently visited the Whataburger on Moore Avenue in Terrell, Texas, and unfortunately, my experience was far from satisfactory. I ordered an avocado bacon double cheeseburger all the way, with lettuce, tomato, pickle, onion, and no bun. Despite sending the order back three times and even providing the receipt upon request, the avocado and bacon were consistently missing from my order.As someone who works six days a week and has a husband battling stage four cancer, time spent together is precious. The delays in getting the correct order meant that I didn't even have the opportunity to sit and share a meal with my husband. The staff's lack of communication and the apparent disinterest in rectifying the situation only added to the frustration.During my visit, a man in a red shirt, presumably the General Manager, approached me without offering any meaningful resolution or apology. Despite leaving a message for the GM regarding my experience, I received no callback, further highlighting the lack of customer care at this establishment.In contrast, my experience at the other Whataburger location on Highway 148 in Terrell was exceptional. The staff there were friendly and efficient, providing excellent service that stood in stark contrast to the disappointing encounter at the Moore Avenue location.It's important to remember that dining out is a luxury for many, and the way customers are treated can significantly impact their overall experience. As someone who values kindness and empathy, I was disheartened by the cold and indifferent attitude displayed by the staff at this particular Whataburger.In conclusion, I will not be returning to the Moore Avenue Whataburger in Terrell and would instead recommend the Highway 148 location for those seeking a more positive dining experience.
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April 2024 by Emily Contreras
Horrible place I went up there today at 2 and a girl named Andrew !!!!!! cussed me out and told me to die because she couldn’t hear me thru the drive thru she threw the food at me at the end I don’t believe you take out your anger on your customers like that will never be going there anymore there is no need to be disrespectful this type of way .
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April 2024 by Robert Meyers
Pretty good
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March 2024 by Unicorn
Online order for curbside pickup. Food was excellent but the curbside took forever and they weren't busy.....??????
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March 2024 by James Pope
Stuck in the drive thru for over 35 minutes for a burger...only 4 cars in the line....then they get order wrong, when I tell them, the guy just rolls his eyes. Ridiculous!!
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March 2024 by KC
Bro, this place went downhill and quick. Don't bother, you'll sit for 30+ minutes in drive through and they can't even get the order right. Last time coming here. Go to the one on the other side of Terrell.
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February 2024 by kyle deck
Currently sitting in the store ordered our food at 12:24 it is currently 1:20 and still no food. No specialty food just 2 #13
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February 2024 by Jasmyne Carter
When the 3 am hungry monster hit I ended up at this location. It was clean, well lit, Jacquin was attentive, gloved, and made sure our order was hot and fresh the first time!!
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February 2024 by RUBEN CHAVEZ
Horrible, 18 minute waiting on any chicken sandwiches, and I said really , they laughed today is 2-18-24 at 3:12am. All employees on the drive thru shouldn't work here my opinion if they think that was funny.
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February 2024 by Joseph Garcia
The honey bbq sandwiches are awesome ?
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February 2024 by Kristina Mendoza
One of the best whataburgers I've been to!! Great staff. Awsome cooks!!