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March 2024 by MsMaryMac
Absolute zero phone etiquette!! Called up there this morning and told the man I need to make a payment. He left me on hold, I hung up after 13 minutes on hold. Called back and he immediately put me on hold, no greeting, straight to hold. Drove up to the store to make my payment. Told him I need to make a payment since they want to keep me on hold all day. Ghetto!!
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February 2024 by Mary
Absolute zero phone etiquette!! Called up there this morning and told the man I need to make a payment. He left me on hold, I hung up after 13 minutes on hold. Called back and he immediately put me on hold, no greeting, straight to hold. Drove up to the store to make my payment. Told him I need to make a payment since they want to keep me on hold all day. Ghetto!!
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October 2023 by jennifer Wilder
Got 3 days behind on a payment when all others are paid up, the Texarkana Texas accounts manager called me and began threatening me. I bought with a different store that closed so my account was thrown to these guys. Absolutely worst experience I've ever had. Spoke with the manager and he condoned his behavior. Steer very far from this company. They treat 20 year customers horribly!
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September 2023 by Tricia Peters
Pricing is high
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August 2023 by Carrie Pasley
Very kind and helpful
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August 2023 by Patricia B.
I got a refrigerator from Aaron's Thursday and never used it. I plugged it in to check it to make sure it was working right. I got up about 3am. saturday morning and turned on the kitchen light and roaches were crawling out of the refrigeraton all on my kitchen cabinet and sink. My mom had this house built 25yrs ago and I have never in 25yrs seen a roach or rat or bug in this house. I had my nephew to come at 6:30 in the morning and roll that thing out of my house. My family don't live with rats and roaches. I will never get a used refrigeratonr again, it might look clean but you never know where it came from.
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July 2023 by Bruce Dotson
Aaron's furniture store got the nicest
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May 2023 by jayme clemens
So far my experience has been NEGATIVE! I ordered something last week… was called Friday saying that my delivery is Monday 5/15/23 between 3-7pm. Now 715pm and the store is closed. Corporate has no idea. Can’t get ahold of anyone at the store because after 630 no one will answer. So I filed a complaint. A simple call saying they needed to reschedule would have been fine but instead they didn’t call and I’m left without my appliance. This is just unacceptable. My family and I are not happy.
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May 2023 by Kelly Camp
Very nice and was helped correctly and helped me with what I needed. Shop there again.
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May 2023 by Connie Traylor
Love it if you make your payments you are good I never seen anyone rude they always nice
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June 2022 by Matt Adams
They delivered a washer and dryer to my house and the dryer never turned on. They just left and said it had to be the the outlet even though one of them shocked themselves and learned it was hot. Outlet was tested after they left and never got it to turn on and is perfectly fine. When I called them back they said they would pick it up and try to fix it and if they couldn't we would go from there. Everyone on the phone was either untrained or extremely rude. I highly recommend you stay far away from this company. I will be sharing this experience everywhere I can in hopes that nobody else has to deal with them.
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April 2022 by Janice Kelley
I ordered a bed from Aarons.. big mistake.. when I ordered the bed there was no problems everything went as planned.The bed didn't arrive when they said it would so I waited until the next day to call and inquire abt it..Noone seemed to know anything.. it took forever for me to get it..Most of the employees.. from the Manager on down.. were rude and very disrespectful.. I should have terminated the contract then but the bed was a gift for my grandson..As Veteran, I was appalled and my attitude wit this store has not been positive.I was 6 days late and they wanna take the bed back.. threatened to take me to court and all...My experience with Aaron's has been one nightmare after another.. I will never shop at this store again..The whole contract was messed up from the jump and something has to be done
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April 2022 by Shavone “Nookie” Wells
Aaron's doesn't help you. The manager their has a bad attitude. I have even them all the information about my tv issues. A lighting storm and stealers cracked my tv screen.Sorry, I'm a deaf woman so I came into the this store to get issues resolved. I've been calling this store to bring me another tv and bring this one into for fixing it. I does has insurance from the Aaron's company.
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April 2022 by Druzil Sherman
Decent service, but the incompetent sales person I keep getting stuck with has no idea what he's doing. I returned a fridge to them, after he gave me incorrect information, and still received calls asking for payment after the lease had been closed. I attempted later to lease a washer and dryer set, which had to be shipped to the store, and this same associate sold the set to someone else instead of calling me like he was supposed to, per the lease agreement. I called to check, and was given the runaround again, and today received a notification that I have a payment due on the appliances that WERE SOLD TO SOMEONE ELSE. Apparently this is business as usual at this location. Strongly recommend anyone avoid using this store unless you're absolutely desperate.
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February 2022 by Christina Thomas
Do NOT use this store. After being on hold for over 10 minutes, to talk to store manager.The store manager is rude and hung up on me!
