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June 2024 by Hashimoto texas
I looked around town for a transmission shop to work on my truck and all of them turn me down beside these guys I'll be happy to take my truck in again for transmission service and they also have a 1 year workman ship warranty so that nice to
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August 2023 by James K.
Highly recommend!I just recently had to replace the transmission on a 2018 Honda Accord touring edition. The dealership originally quoted me more than $8800.00! I immediately put calls out to transmission shops in Texarkana and Ed not only responded within 15 minutes but he got the work done for half the price I was originally quoted! Furthermore, he was able to complete the work in less than one week and he even went to the dealership to pick up my car for me free of charge! There was only one downside, and that was not Ed's fault whatsoever in that, when using a credit card, he had to charge a surcharge (credit card company shenanigans and is normal when it comes to paying mechanic shops these days) but even then, he only recouped what he himself was charged. My wife and I were EXTREMELY pleased with the whole experience and, although we don't live in Texarkana, they will still be our transmission shop going forward.I'm not sure where some of these other reviews took their cars but their description doesn't even come CLOSE to what we experienced (I rather suspect they are the type of customer you hear about in those "customer states ______" YouTube videos) and, as someone who always prefers to turn the wrench himself whenever practical, I can tell you Ed earned not only our repeat business, but our deepest gratitude and highest respect and I would not hesitate to tell anyone to gives Cates a call and trust Ed's 40+ years of experience to fix your car correctly, and for a fair price.Again, HIGHLY RECOMMEND Cates Transmission!
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November 2022 by Jeremy Willis
Awesome
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April 2022 by K C
Professional, reliable, very knowledgeable staff. From older vehicles to the latest new vehicles they can repair or rebuild it. Very impressive skills.
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January 2022 by William Bolden
We have had 4 vehicles fixed at cates transmission they were always frendly and curtiousand the work done was outstanding i will bring all my transmissions to them
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November 2021 by Charles Snowden
So far so good!!! Quality work.
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November 2021 by romy paxton
They're are a respected trust worthy establishment doing quality work at a reasonably rate.
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November 2021 by Randy McCain
Great service friendly people
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October 2021 by Prycetta Jones
The owner Ed does not know what he is doing. Do work and not give an estimated. Holds your car hostage. Do not bring your vehicle here
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November 2020 by Gene Brassett
It's been a great pleasure doing business with cates transmission & Auto repair there has not been an issue that I brought to them they have not been able to resolve from my BMW to my Silverado pick up
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November 2020 by john hayes
Honest and thorough
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November 2020 by C Armstrong
Very helpfull ..mr is cates is one of the most upstanding man ive ever dealt. With. Would highly recomend him
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November 2019 by Jordan Jones
Very experienced good work and fast.
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November 2019 by Hi Bye
Ed’s bent over backwards to help with my vehicle
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November 2019 by russell gibson
Shop was "broken into" all that was stolen was my car.
It would be ok if the shop had insurance. Or would pay the judgements in texas against him like I and others have.
Dont take anything there that you want back.
