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September 2024 by Sheri Herring
I had my F-150 serviced at Quick Lane . The staff is friendly and I have confidence in the work done. You can get The Works done (oil change, tire rotation and a list of check ups) for $10 off right now which cost me $77 and change. Love a deal.
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September 2024 by Kirby Bunel DDS
The staff is friendly and the service is completed quickly. My truck is returned clean. Very easy service visit.
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September 2024 by Will Guyton
1st of all it's Ford, and the way I knew for sure was that there were a bunch of sales people just standing and talking to one another as I walked in and a long line in the service area.
I recently replaced the battery in the key (flip out key faub kind) on my wife's 2016 fusion. As per the dash display notification of a low battery. But since then the buttons do nothing. And I have checked that the battery was good and was installed correctly. Searched online for solutions, all failed. Looked in manual for solution and it stated to go to dealership. Went to dealership and was promptly greeted by a salesman who was very friendly and explained the situation and he took the battery out and flipped it over a couple of times and then sent me to the parts department. Once I reached the counter I was greeted nicely again and explained the situation as well as what the salesman did. Guy behind the counter took the battery cover off and made sure it was in correctly, took the key off to the side ( I don't know what he did exactly), then returned it to me and sent me to the service department. Once again I was greeted nicely and once again I explained the situation and was told that I had to have a second key (car was a repo so I only got one key when purchased it) which would be $180 and then they would both have to be programmed at $80 each. So after replacing a $3 battery it would cost an additional $350-$400 so I could get my wife's key faub back to working.
So while the employees were friendly, they didn't actually help me at all and it is just another negative mark against Ford for me.
Knowing my feelings towards Ford this is the 4th Ford/Mercury in a row that my wife has purchased in the past 20 years. '98 Crown Vic she got in '04 was the best once we fixed the common problems. We should have kept it.
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September 2024 by Joseph Johnson
Have used them for years on my truck. This experience has kept me going back whenever I need a service center. Would recommend them to anyone.
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September 2024 by Linda Williams
Always get top notch service at Mcclarty Ford! Mr. Butter and his staff are always knowledgeable and Friendly
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September 2024 by Joe Rochelle
This is the firs Ford I have owned. The service dept and Ben were great and communicated with me on a timely manner. They were very helpful and great to deal with.
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August 2024 by Lawana Rhoades
Quick Lane is the very best in town for quality, commitment, courtesy and kindness! Always amazing!
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August 2024 by Tori Scott
Excellent customer service
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August 2024 by Rex Berry
Everything thing was good ,BEN is my number one guy very nice
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August 2024 by Paul Echo
This is the place to go to get the service you need for your vehicle. And it gets done with a smile and a great attitude. Mclarty is the only dealer I have ever trusted for my truck maintenance. Thank guys. Keep up the excellent work.
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August 2024 by Marie Parks
The McLarty staff always go above and beyond. The service department is always quick to get me and taken care of. Klark is amazing from sales to service.
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August 2024 by T N
Refuses to honor paid warranties on tires less than 2 years old.
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August 2024 by Catherine Houk
After receiving a need for repair letter from Ford, I called McLarty Ford. The friendly serviceman got me scheduled for an 'at home' computer update for my F150. On time, the repairman arrived and completed the update seamlessly and without fuss. Quite nicely done!! Thanks
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August 2024 by Chris Guerrero
Shout out to Greg!! I had been looking for a “hard to find” part for an older vehicle I’d just purchased. After trying every avenue that I knew how to use, I called the dealer. Greg was fast at helping me find the correct part, he was friendly and mindful of my needs. THANK YOU GREG!! You are appreciated, Sir.
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August 2024 by Echo Robbins
I had bought a truck at another place that I would not say here. However, we have come back here a couple of different times to get help with things we can figure out out. Mr. Olan was a wonderful guy he helped me figure out a bunch of things
