-
October 2023 by Terry Sikes
Got to work on my truck quickly but were painfully slow after that.
-
September 2023 by daibby nagra
48 minutes waiting for just pick up a part for my truck when no one is in front of me. Guy at part department is on phone for 37 minutes and after I get my part. Well done guys we don’t expect anything good from you.
-
September 2023 by Jo Brian
People there were very helpful,I just picked up a Truck,, didn't really do much else there,,
-
September 2023 by K Greer
They always try to help even when they are very busy. The parts department is great .
-
July 2023 by Salih Taha Eroğlu
Debbie was really nice but… service Side is hell, 11 hours wait they Just check with computer what is the issue ( def leaking and has sensor problem ) 5 min they checked and than says morning shift gonna take care your truck. After 4 hours they open they still didn't touch my truck. So if you wanna do couple days vacation come here. I wish I can give negative star
-
July 2023 by Thomas Allen
I got service done here a few months ago service was great the night shift helped me out big time. Thanks again guys.
-
June 2023 by Wendell Henderson
Well since my last review branch manager reached out an took care of the problem an resolved my issue to the fullest so all is good on my side thank you kyle
-
April 2023 by LIVIN# Kir
Very sad to hear one of our drivers left and lost 2 gallons of oil due to them not tightening something as simple as a oil filter down with a wrench. Prolly just hand tight and left it. I hope they don't forget/ cut corners with bigger jobs. Please watch yourself and double check thier work if possible. Also thier back lot is always full of trailers and busses ect. I honestly think they could care less about who creates thier paychecks. I hope you guys get auditied by a higher up. Place needs better workers and staff.
-
March 2023 by Preston Angell
First time here to get a windshield replaced and the person at the service/parts desk wasn’t that helpful. He told me the people that they use couldn’t replace the windshield that day and when I asked if there was someone else he just said yes but they couldn’t get to me until next week!! I can tell you that was BS!!! My company made some calls and they found a local glass installer that had the windshield. I personally wouldn’t recommend this dealership to my worst enemy. They didn’t even make one call just to double check if any else had the windshield
-
March 2023 by rick marcum
Had a def problem...they got me in and out as fast as they could....I was there for the night shift and they didn't play around...great people great place.....
-
February 2023 by Nathan Johnson
Nice folks, fast service, Debbie and the night manager are always easy to work with.
-
January 2023 by Dennis Hassinger
Awesome place!!!! Great people from start to finish!!!! Check in at the service department was great and friendly and the mechanics were very informative and nice!!!! I highly recommend this place to get your kenworth fixed!!!!!!!
-
November 2022 by Trevon Udell
They forgot to add my paperwork into a work order and I was here parked waiting for 2 days. They serviced trucks that arrived after me and I had to constantly go inside and “check” my status in the line.
-
October 2022 by Lewis Watts
Awesome! This has to be a stand up place to do business. I stopped in a couple of days ago, and was very disappointed with my experience. The manager actually took the time out of his day to call me to make things right. I really appreciate it John. Outstanding representation of you and your company. I will be back to do business with you guys. ??
-
August 2022 by Tom Crockett
My issue is with the parts department.Was in the Prescott AR TA shop for a serpentine belt and tensioner pulley replacement.Mechanic went in detail to make sure parts guy knew exactly what parts were needed. Repeated back to mechanic. Then sent fan belt and fan belt tensioner pulley instead.Next morning ordered the tensioner pulley (had to get belt from peterbilt, KW was out of stock) and they sent an idler pulley.More delay in what is a simple repair.UpdateI was contacted by john Oliver parts manager and we discussed the issue.The idler pulley instead of tensioner pulley problem probably was a miscommunication issue between mechanic and parts guy. Mechanic said idler first then corrected himself.I appreciate that I was contacted right away and my concerns not ignored like too many places would.I have no problem using MHC in the future.
