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March 2024 by Sherry Ellen DoddHarrell
Remarkable, friendly and so convenient as well as affordable and efficient.
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March 2024 by Celaska Childers
I usually come to Valvoline to get my oil changed, but this experience was just truly exceptional! The staff were very courteous, kind, and quick with service. I would love to give a shout out to Whip and Ayana for their friendly customer, service, and professionalism. Whip who I believe is the manager, took my Groupon and let me know more information about it, because I was skeptical about it in the first place. Whip reassured me that if there was anything that I ever needed that she would be more than happy to help me out. Everyone was so amazing and I just wanted to make sure that all all of you know how great they are so go to Valvoline and get your oil changed!
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March 2024 by Keith Dunbar
SLOW. Just want to up sale on everything. A lot of yelling and complaining
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March 2024 by Michael Bradford
l almost always go to Valvoline Instant Oil Change on Richmond Rd. to get the oil changed in my car. I never have to wait more than about 5 minutes for them to start on my oil. They change the oil quickly and are very courteous and professional.Most of all, they have NEVER pressured me into buying filters, wipers, etc. Many other places have tried to pressure me into buying additional services I do not want. This has never happened to me at Valvoline.
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March 2024 by Mike in Northeast Texas
Quick and easy, you can stay in your car. Fast service, friendly staff.
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March 2024 by N.M.F.
Friendly staff
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February 2024 by Father Mayhem
They couldn't even handle a phone call asking if they could service a 2016 Smart Fortwo- thanks Shay, sincerely because of YOUR incompetence, I was able to find out that Oil Changer on Texas Blvd is AMAZING!! And the 15+ minutes I wasted "on hold" was made up by the speedy service of your replacement!! Thank ?
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February 2024 by Lauren Cress
Great customer service and very efficient! Love it here.
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February 2024 by J E
Visit incurred on 1/19/24I visit this location often due to the quality of customer service and their ability to get the job done in a timely manner. Basic oil change is what I get, I'm not offended if the employee offers to explain any additional services that may be suggested. On this visit, I arrived with two vehicles in bay 1 & and 2, and another's customer was pulling into bay 3. I awaited for the staff to great me and was met by a new employee. He did his job, guided me, and did what was required at the time. I counted 6 employees within sight. The Manger, which on previous occasions is very nice and working with her crew, seemed a little more relaxed in the role that she holds. There was another female for whatever reason told another employee (dressed so warmly that you can only see his eyes no name tag) that she was going to take her time and make him wait to do her job. I waited in bay 4, while bay 1,2,3, received their desired services. Once I waited for an additional 15-20 minutes for them to complete the oil change in bay 3, I was then guided into bay 4. The manager that popped out of nowhere prior to the completion of bay 3's oil change, she scanned my car and proceeded to ask for the desired service. I responded with a basic oil change, and she commented basic oil change and then vanished. I noticed she selected max life oil change and informed the employee (dressed so warmly) that she had made a mistake and that I requested a basic oil change. Before he did his inspection, I informed him that I have a K&N filter and do not require them to remove it and show it to me. The female employee that had earlier commented to another employee she was going to intentionally make wait proceeded to remove my air filter. Then tell me, "I'm not sure what this is. We don't carry this, but this is what it looks like." Then I realized why she wanted me to wait. She had intended on using the oil extraction devise to proceed with my oil change. Luckily, I was paying attention and informed her that was not the service I requested and would like the oil drain from the vehicle by removing the drain plug. After I was given a look of discouragement/disappointment from this female employee, I waited an additional 10-15 minutes for the oil to be drained. To have my favorite female employee use a retrofitted jug labeled synthetic add conventional oil to it. The process of taking an automated device to pour it into a jug that has been labeled appropriately only to disregard what contents it should contain in the service shop blows my mind. Please use the automated pump and dispense the oil directly into the engine to avoid contamination. Then, use the dipstick to check an accurate fluid level. Instead of this jug that has who knows what in it being used to check the accuracy of the automated dispenser. Instead of adding oil the logical way with a device that I'm sure has millions in engineering and research & development, she grabs the jug to only discover now she does not have a funnel. Luckily, the manager dug one out covered in grim and left my imagination to what the inside of that funnel looks like. She added the oil through this dirty funnel (visible mud) and then watched it as she got the lost drop of the mystery jug oil. She proceeds to wipe my driver side fender, headlight, portions of the hood, and front bumper with paper towel that has repeatedly used to check the oil dipstick. Things need to change at this location to prevent someone from an experience like I had to endure. I honestly hope someone from corporate reads the entirety of this and digests the information that was given.
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February 2024 by Preston Carter
Went to get my car inspected this morning. Got there at opening. Lady comes out and tells me they do not do inspections till 10:30. They were open and nobody was there. She said they needed to wait for more employees to show up. I kind of got the vibe they are not real interested in doing inspections. I realize this is a low profit item. However, do not advertise that you do them if you are going to turn customers away. Otherwise advertise that you only do them at certain times.
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January 2024 by O K1
They put the wrong oil in my Mercedes the workers couldn’t figure out how to vacuum the old oil out first off and then I was there over an hour for just an oil change horrible at both places stateline and Richmond road
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January 2024 by Kathy Cleghorn
Quick service with friendly customer service people.
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December 2023 by christian roach
Went to go get my vehicle inspected here. I don't recall names but three people helped me. They had excellent attitudes and performed their job very well
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October 2023 by Tim West
Waited 10 min while the lady doing my inspection jumped from car to car after finishing mine for her to do the wrong printout which wasn't noticed til I went to register car right after that. Came back and waited in line for 30 min while she took her time inspecting car in front if me. Not once did I get out of my car nor did the person getting inspected when I came back and waited for more than 30 min to get a correct printout. Won't ever come back here. This is the one on Richmond road and her name is allyssia Bryan. Very slow. Update, waited 45 min for reprint so far.
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October 2023 by Jacyd Thomas
Do not recommend for inspections. Was told I needed to change my headlights in order to pass inspection. Changed headlights and came back in less than 30 minutes now I’m being told I need to change my high beams. Stop playing with people and tell them everything that needs to be done the FIRST time.
