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February 2024 by Noel Casas
Horrible customer service, go somewhere else
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March 2023 by Katie Park
Showed up at 11:30 am, store was closed.
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March 2023 by Ernest Buras
Grossly unhelpful & rude staff. Went by on Sunday afternoon to have the employee lock the door after we pulled up right in front of the door. We left to run another errand and came back nearly an hour later and the door was still locked. We called the store to find out if they were actually open as their site shows. The employee who answered was audibly irritated and said he was at lunch and would be back "around 2:30." When we were able to go inside, his demeanor did not change. He was totally unwilling to assist us with our upgrade requests and unwilling to even look into the matter. All he would repeat was that, even though we could show him the promo we were sent from Verizon, "that's not the way it works and you don't qualify." He refused to provide any context or reasoning for why he felt we didn't qualify. We were able to go to a different Verizon store and get what we were looking for. AVOID!
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January 2023 by Holly Gibson
I suggest you avoid this Verizon location. I went in to get assistance with my daughter’s Gizmo watch which had deactivated through no fault of our own. Although I pay extra for a protection plan, the representative said he could not reactivate the Gizmo without a $35 reactivation fee. When I reminded him of my plan, he simply removed the Gizmo from my account. I have been on the phone with costumer service for two hours since then trying to resolve this problem. STAY AWAY!
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October 2022 by Bradley Morrow
Absolutely loved my visit. I went on a morning and there happened to not be any other customers. Rebekah took care of me and my complex phone switch out problem, lowered my bill and was just absolutely delightful in her customer service. I would highly recommend. Going back this weekend to visit there specifically for another number.
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September 2022 by Judie Reed
The workers were courteous and helpful. We had to report a missing phone which was an unpleasant experience.
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September 2022 by David Turner
Went there with phone problems told the clerk what was happening he had looked at it before they sold me a new Sims card which didn’t fix it my phone kept losing everything I couldn’t text phone call or connect Internet at my home he told me they were having problems with a couple of towers and phones with 5G were having a problem dropping everything and I said my wife has a phone it doesn’t drop it’s got 5G my grandson even has a Samsung and it’s new and it does not drop with 5G and he said sir you have Apple pro 12 it’s your phone sir, any way he said go to Apple store without even looking at it.I went to another Verizon store they looked at and at least they advised me to call insurance because there was nothing they could do for it and apologized. I will not use the store on 99 next to H-E-B again because of the LYING,
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August 2022 by Vicki Baker
Kibbie is The Best and Really Knows how to get the job Done ✔️ ? I would Highest Recommend him and his Exemplary Skills.
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August 2022 by Bird
What's a lot of help got me what I needed and fixed my phone and I left a happy person
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July 2022 by Robert Bull Carmichael
I am glad that I visited this shop. I'm not too smart phone savvy and I was taken care of very well. Great service from a great person.
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June 2022 by Tim Shankles
Very very helpful.. Gabriela was a blessing for setting up my mother's phone ..
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April 2022 by Misty Childress
Very pleased with our experience! Salesperson was helpful and very courteous!
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March 2022 by Stacey Hall
Gabriel was soon patient with me and soon good .. she helped me get a new phone ..we need more people like her
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February 2022 by Tonya Fisher
Mrs McCoy was awesome I love her personality and her since of humor , great sales rep highly recommended you guys go see her and @ 404 Walton drive ! Thanks girly keep up the good work
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February 2022 by Logan May
Ashley was incredibly helpful, patient, and went the extra mile for me. She did great!
