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March 2024 by Alex
My company always rent my car by Avis, I'm giving 5 stars just thanks to Tyler, that is a really nice guy always trying to make the customer happy and checking the vehicle to see if it is in good conditions.All the other people I had to deal with, gave me dirty cars, on service due, and were more rude, pretending to solve any small issue just going to the Houston airport hub.
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December 2023 by Deborah Burkett
Mohammed and Taylor are always very helpful professional. I recommend renting a vehicle from Avis in Lamarque if you’re in the area.
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December 2023 by jason mccollum
After renting vehicles for 7 years with them I won’t be back. I will be letting my company know we need to remove as a preferred vendor due to the lack of care. I had a reservation for 11am on a Sunday and when I got there the place was crawling with vacationers coming off a cruise. I waited in line for over an hour and just decided to cancel my reservation and go elsewhere. The guy said Mohammed the manager called in sick and he was not equipped to handle that many customers. Avis needs to go see this place on a Sunday when the Galveston cruise ships are in. Crazy.
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October 2023 by David Garcia
I spent 30 dollars here and back just so they could tell me my money isn’t good enough. I have a credit card and debit and they don’t accept who I bank with??? Total waste of time and my money and all I get a is a sorry. Y’all sure did take my credit card for a 90 dollar hold but somehow y’all don’t except chime when I get here!?!? This should have been told to me last night!!!!! What a wasted day this will be.
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October 2023 by Thomas
After experiencing problems with our first rental, Mohammad was quick and courteous to get us back on the road fast. We were even given a much better vehicle with no problems throughout the entire trip. We will definitely be back to see Mohammad on our next roadtrip.
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October 2023 by Ray Stone
I want you to know Tyler is a superstar, if there is a management training program this is the type of person you want for the face of your company, I just like to recognize his excellence service as a master trainer for Microsoft this is the kind of talent we look for.
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August 2023 by bryan kay jr
Absolutely horrible service and professionalism!!!! Reserved a car and got there only to be told they were already out of vehicles! Claimed to have tried to call but clearly didn't. Told us a different vehicle was available, so stepped out to see if we could afford the new option. Decided it was worth it went back in but employee was hiding in the back hoping we would leave. Had to yell HELLO to get them back to the desk. Then proceeded to ask if we could make the reservation for the vehicle that they knew they didn't have. Tried to make a new reservation for vehicle that didn't exist! Some of the worst customer service I have ever come across!!!!! Go anywhere but here!!
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June 2023 by Valarie McKenzie
Easy breezy. While waiting on the Uber- went back in to see if they had any bottled water so I can take medicine. Young gentleman was so polite and generous. I offered to pay, but he refused to charge me. I appreciated that!
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December 2022 by Sara Ramos
The Indian guy that helped us out was so nice and explained everything to detail, did a same day reservation he took us to see what car we wanted and even suggested a Hybrid car (Perfect) we only spent $188 from Texas to Chicago on gas, he was nice and quick with all paperwork, Thank you you made our travels way easier and cheaper ?
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December 2022 by Herbert Hardy
Only 1 thing avis should do is detail the vehicle before renting it out but i see why they can't other then that i was pleased with my rental.
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December 2022 by ILIJa GJORGIEV
In and out place. The person who helped me out was very professional and quick. I pick up my car and leave. Less then 5 min.
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August 2022 by James Honeycutt
I reserved a car, prepaid for said car, just to get a call 20 minutes before my pick up time telling me that they don't have any cars to rent to me. This is the second time this has happened. I will not be using Avis again. Trying to scramble last minute is hella inconvenient and the people at corporate hang up on you when they don't have an answer.
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July 2022 by Beautifuldebbie
I reserved a car was called I told they didn’t have the car I wanted available but they had an SUV for additional 42$ per day then I ask can I rent it but on Monday get the car I wanted at a lesser price. He told me I had to keep the car for the week. Now I may not be the smartest tool in the shed but I have rented cost over 20 years and this is the first time I heard that once you rent the car that you have to keep that car regardless and that you cannot bring it back and change cars. I feel like he’s price gouging and trying to make that extra 300 for the week off of us and we’re traveling from California so don’t go to this Avis!
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April 2022 by Jim Casey
Good rates. Friendly service. We were in and out quickly with no mumbo-jumbo.
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March 2022 by Joanie Scaff
Great experience.
