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January 2024 by Eleazar Parada
Do yourself a favor and DO NOT come here. I’ve been banking with them maybe 2 weeks and it’s already been horrible. Red flags all over the receptionist, hiding and sugar coating information, and making it seem like the app not working was a one time issue when in reality the app NEVER works no matter what. They also steal $ to overdraft you , so pay attention to how much $$ you have left in ur card If you’re with them.
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November 2023 by ocesd214
I’ve been banking at this location through two name changes. Since it became PNC the service has become terrible. There is one employee who has lasted through all of the changes and he is great. Everyone else is rude. A lady teller was ugly to me at the drive through, (guessing it was because I was in my old truck) so I went in and withdrew almost all of my account. This was a very large amount and they didn’t care. No one apologized or tried to make things right. I’m in the process of moving all of my automatic payments so I can completely close my accounts.
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November 2023 by Thaddeus Pratt
This branch is horrible the tellers are horrible and rude. No one seems to know what is going on including the bank manager who has been giving my mother the run around over something that no other bank has given her trouble with handling her deceased husbands account. Ridiculous
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September 2023 by Reagan Marshall
Never answer the phone
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May 2022 by LISA L
Husband called for a new debit card because ours was about to expired. Said they would send a new card on July 30th and now its August 14th . We still haven't received the new card .We have no access to our money . Can't pay any bills with an expired card . Thanks BBVA
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January 2022 by Eric Tarver
They ight
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December 2021 by Roberta Jamison
Slow waited 30 min in drive thru nobody else in line they never have change needed for business, can't get deposited slips because they are always low on paper products, Wanda was rude and uninviting did not even apologize for the long wait.
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October 2021 by Kayla Scott
I regretttttttttt everrrrrrrr opening up an account with this bank. I came and opened up my account a month ago not very friendly staff(first red flag) unlike other banks you don’t receive your debit card the day you open instead they mail it to you. I was told it would take 7 business days- it’s now been a month and still no card! Therefore I still cannot transfer my funds over. They are not open on Saturdays like most banks. Every time you deposit money into your account you cannot access your own money for 5 days like your a child! This is absolutely the worst bank I have ever banked with, I see why they are being taken over by another bank(PNC) they also do not credit your account for any mishaps on there end like other banks. To anyone considering this bank I strongly recommend that you look else where!
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September 2021 by LISAAVIA LEWIS
Husband called for a new debit card because ours was about to expired. Said they would send a new card on July 30th and now its August 14th . We still haven't received the new card .We have no access to our money . Can't pay any bills with an expired card . Thanks BBVA
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May 2021 by Latoya Choice
My mother n law went to this location and was treated very rudely by Donnie. He was unprofessional and rude. Its ridiculous that she banks with this bank and was treated as if she wasn't a member.
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December 2020 by Olivia Claybourne
Wouldn’t recommend this bank at all
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October 2020 by Ray Medina
Really really slow service. Senior citizens working the counter. No sense of urgency at all. Rude Hispanic woman at the window so ugly it does not matter what her name is. It's like a daycare full of children working there. Really sad for a bank.
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February 2020 by Bali Shah
The most rudest teller I’ve ever met in my life. She is an American American woman. Everyone else is very professional but She would not say hello or good morning. Not that i care for but still. You ask her a question and she will just look at you and start doing her work. Again today on 02/10/2020 around 1:46pm i came to drop deposit she takes the deposit gives it back and thats it. I have went to the bank in LakeJackson, galveston and couple of houston areas. They are very polite and professional. The company i work for have 30 Dennys and all are linked with this bank but I believe we will be taking our business somewhere else specially the one in Texas city.
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May 2019 by isreal leyva
Slow slow drive thru. Turn the car off if you decide to come.
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March 2019 by Bryan Brown
Worst bank I ever dealt with. Terrible customer service refuse to allow me to speak to supervisor, tried to talk over me and did not rectify my situation. Juan (no last name) I'd # XS00367 stated that he was the final decision maker and he did not have a supervisor so what ever he decided was final. On the way to bank now to withdraw my funds and close this account. Will not deal with them again. Poor excuse for a bank, unscrupulous and shady. Would have given 0 stars if I could. So glad I decided not to get my mortgage through them. Credit card will be paid off today, cutting it in half as I write this.