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January 2024 by James Koepp
Tony was my sales guy and he was fantastic! I had the deal all done before I even arrived at the dealership. They were very easy to work with and 100% had the best pricing anywhere in the Houston area.
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January 2024 by Jim-Linda Ford
I called early Monday morning inquiring about a truck I saw on the internet. From the initial phone call to the time I walked out the door, I was treated with courtesy and respect. Tabatha referred me to George who patiently stayed with me to expedite the process. All my questions were answered. I am beyond happy with my decision to purchase my new F150 XLT from Cook Ford.
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January 2024 by Kristina M Garcia
The Cook Ford dealership team truly strives to provide an amazing customer experience. I interacted with a solid team of professionals that appreciated my business, not by words alone, but with action. They exceeded my expectations by being sincere about taking care of their customers. Highly recommended.
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January 2024 by Eli Baltazar
George went above and beyond and was an amazing salesman! He helped me with I was specifically looking for and helped me get a good deal. A very honest man and outgoing. Also Mr. Deluna went above and beyond and kept the paperwork process simple and easy. Shout out to you guys! Y’all did amazing!
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October 2023 by Tiffany Prutz
Crook Ford is more like it. Tried to charge me 4100 for a torque converter when every mechanic in town will do it for less than 1000. Shame on you, Crook Ford!!!Update- 3000 of that was labor charges. When I asked why a 4 to 5 hour job is 3000 in labor, they couldn't give me an answer. They flustered and said we could probably negotiate that.Then when I asked why they didn't catch the problem 4 months ago when I brought my car in and had a transmission diagnostics done for 300 bucks because I felt slipping. They looked it up and said that was slipping and all was good, this is a knocking you reported this time. I just told her these are both symptoms of a bad torque converter. At this time they handed my keys and told me I could leave without paying the 190 owed for Crook Ford service department's attempt at scamming me out of my hard earned money.My advice to anyone getting work done here is to do your research. They will screw you hard. The parts list alone was a joke. The tried to make money on every nut and bolt. I seriously doubt that every nut and bolt needed is 4 to 6 dollars each.
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October 2023 by Amanda Penton
Had our Ford Explorer transmission give us trouble. After calling around to several dealerships we decided to go to Cook Ford for repair. Jamie was our service advisor and did a great job communicating with myself and my husband throughout the repair process. They took great care of us and our car. Highly recommend this service department! Thank you!
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October 2023 by Victor Loeza
I had a wonderful experience purchasing my new car at Cook Ford! My salesperson, Zachary, was friendly, knowledgeable, and patient. He answered all of my questions and helped me find the perfect car for my needs and budget.The financing process was also quick and easy.Louis DeLuna was able to get me a great interest rate and monthly payment. He also explained all of my options clearly and answered all of my questions.I am extremely happy with my new car and the entire car buying experience at Cook Ford. I would highly recommend this dealership to anyone looking to purchase a new or used car.
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October 2023 by Karla Carr
I was stranded with my daughter losing oil and having no idea why. I made it to Cook Ford where they did an emergency assessment and fixed the issue and sent me on my way in about a hour. They were comforting and kind in a moment of high anxiety for me. Their customer service was amazing. Especially Kory who was kind and kept me updated along the way. Now we have a 4 hour rest of our trip ahead and I feel confident in Cook Ford’s repairs to get me home safely. Thank you!!!!
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September 2023 by russ wilkins
I just purchased a new F150 from Cook Ford and again I am very pleased with my experience there. This will be my 7th vehicle I have purchased form Cook, and the consistency of a pleasurable experience from the first purchase to the last one has been outstanding. My salesman George H is always extremely helpful and not pushy and the the sales manager Bryan has gone above and beyond on a couple of occasions to get the transaction done. I purchase vehicles for my company, so sometimes there are small issues and hurdles we have to overcome and George and Bryan seem to always get to the finish line for me.
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September 2023 by American Nrg Services (Air Conditioning & Heating)
I had a fantastic experience at Cook Ford in Texas City while working with Paul Moreno and their Finance Manager, Louis. Paul was a pleasure to work with, and Louis demonstrated exceptional expertise. I'll definitely return when I need another commercial vehicle. The process was smooth, and I felt truly appreciated throughout. Highly recommend this dealership!
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September 2023 by James Bramlet
From the moment I got there, to the very end, I never felt like I was being taken advantage of like you expect most car salesmen to do. The service was exceptional and every estimate I was given, ended up being spot on and my monthly payment was the same at the end as it was in the beginning. The online price I saw was the same in person and no hidden fees ever came up. I would highly recommend this dealership, and especially Daniel Morua and Louis Deluna, to anyone and will definitely be going back to see them again when we need to buy another vehicle.
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August 2023 by HANNAH RIMATO
Eric was a great salesman, I walked in knowing exactly what I wanted and he did it quickly to my expectations. Louis, the finance manager, really was a perfect ending to my experience at Cook Ford. He was outgoing, personal and easy to work with! He made my car buying experience so effortless and smooth and I couldn't be more grateful. The manager, whom I can't remember his name, also approached me and he was wonderful as well. Everyone greeted me with a warm smile and made purchasing a car a task anyone wouldn't mind doing. Thanks guys for my new bronco!
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August 2023 by Victor King
Due to unforseen circumstances, my wife and I were in need of a new vehicle, so we decided to go to Cook Ford in Texas City off of Palmer Hwy. To my surprise, the experience was very pleasant. Edward Tinnin was our sales consultant, and every question we had Ed took his time with us to answer them. My wife test drove 4 vehicles, and each time Ed made sure we were comfortable. Ed got each key for the test drive with no issue. Cook Ford has an awesome staff of professional consultants. No one is there to con you into a vehicle. They will pull up the car fax on any car you are interested in and won't push you out the door with anything, and they really understand that car ownership is an investment and will lead you towards a vehicle that fits your everyday needs. I will most definitely be back in my next vehicle purchase. Edward Tinnin, thank you for being awesome.
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August 2023 by Greg Wells
I drove my last vehicle for 180,000 miles. When I started shopping for a new vehicle, I was shocked at how the vehicle prices had increased since my last purchase. I dealt with Ed Tinnon at Cook ford after shopping prices all throughout the Houston area. I found their prices to be very competitive. Ed was very patient with me and was great at educating me through the process. I couldn’t be happier with my experience at Cook Ford. During the process I met Bryan, the General Manager and Louis that is their Finance Manager. They were both extremely knowledgeable and helpful as well. Great job and THANK YOU!!!
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July 2023 by Sheree Scarborough
Finally, a hassle free experience! Daniel our salesman, was friendly and knowledgeable. My husband and I felt comfortable, not pressured. The sales manager Russell worked diligently to get as close to our trade in values we wanted (and I mean almost spot on). Chris with Finance, through his extensive knowledge, went above and beyond by getting us the best rate. The team efforts at Cook Ford, put us in two brand new vehicles!! If you are looking, for transparency, and an awesome experience,I recommend Cook Ford -hands down!!
