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November 2023 by Kifferi F.
We wanted a new spare set of keys for our 2017 Santa Fe. The parts department did not communicate several things when coming in for an extra set of keys. 1. We asked for a "whole key fob" and while yes, we should have specified we needed the KEY that came with it, we were unaware it was separate. 2. It took 8 minutes to program the key to the car. We were charged an entire hour of labor for $165. 3. When we noticed there was no key with the key fob, we were quoted $145 or more to get the key on top of the $487 for the fob and $165 for the labor. I understand things become pricey as they years go forward, but communication goes a long way. I did not expect to pay $800 or more for a single key either.
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November 2023 by Little inkling
We have bought 4 new cars before but this has been the best experience we’ve had. Justin Turner and Kelly Sarafin made this so easy and great for us. Definitely coming back, if you want a Hyundai come here. You won’t be disappointed. Thank you so much.
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October 2023 by Audrey Almendarez
Dylan and his team were awesome! I was very picky about my vehicle; they found something perfect and within my budget. Very informative and patient. Definitely would recommend.
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October 2023 by Sofia Price
Justin helped me find the vehicle I was looking for, he gave me a great deal on the purchase of my vehicle, excellent service, friendly, everything was easy and fast. I love my Palisade!
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October 2023 by Elizabeth Botkin
My buying experience was great. My first several service experiences were also great. Something has happened to the service dept. In June I went it for a backup camera issue. I was told they had to order the part. No one called me when the part arrived. I called weeks later. They told me I was scheduled. I never received the text with appt info. I called a week later and spoke to Michael. He was “new” and said he’d call me back - he did not. I called back the next day and left messages for Michael, Robert and Patrick the manager. I continued to call and finally got in to get the camera fixed in mid September. I asked them to do the inspection on that day as well. They could not complete the inspection because they had to dislocate the battery to repair the backup camera. Michael told me to call after I drove 50 miles and come back in to complete the inspection. I have been calling for 5 days. I once again have left messages for Michael and Robert and the customer service lady who answers the phone finally took my email today and said that she would email them. This is ridiculous it should not be this hard to talk to a human in the service dept. I hope this makes its way to the owners or someone that can help me and others.
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October 2023 by Mark K
Service for Genesis is slow. The service techs don't seem to know how to schedule work properly. It's rare that they return calls, including the service manager...I think his name is Patrick. I would have given one star, but I like their sales department and the Genesis products.
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October 2023 by Barbara J.
All I ask is a morning greeting, when I say goodmorning, just respond, if not a goodmorning for you stay in back not behind the counter, all my mornings are not good too but I don't work in customer Service.
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September 2023 by Elizabeth B.
5 minutes agoNEWMy buying experience was great. My first several service experiences were also great. Something has happened to the service dept. In June I went it for a backup camera issue. I was told they had to order the part. No one called me when the part arrived. I called weeks later. They told me I was scheduled. I never received the text with appt info. I called a week later and spoke to Michael. He was "new" and said he'd call me back - he did not. I called back the next day and left messages for Michael, Robert and Patrick the manager. I continued to call and finally got in to get the camera fixed in mid September. I asked them to do the inspection on that day as well. They could not complete the inspection because they had to dislocate the battery to repair the backup camera. Michael told me to call after I drove 50 miles and come back in to complete the inspection. I have been calling for 5 days. I once again have left messages for Michael and Robert and the customer service lady who answers the phone finally took my email today and said that she would email them. This is ridiculous it should not be this hard to talk to a human in the service dept. I hope this makes its way to the owners or someone that can help me and others.
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September 2023 by Matthew Bryant
After a very long day of hopping around nearby dealers for a new car, I was extremely refreshed to meet one of their salesmen.Mark Booth was incredibly candid and brief. He did not waste any time getting me a very reasonable quote. I did not end up purchasing a vehicle here, but Mark deserves some very solid praise and I would 100% recommend visiting this dealer first if you are bothering to read this and/or scoping out a place to purchase a vehicle.
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September 2023 by alejandra cruz
STAY AWAY!!!! If I could rate a zero I would. They never answer my phone calls; when i speak to someone and I’m advised I will be provided with a call back, they don’t. Then, when I followed up AFTER my call they get upset I’m calling. WHY? .. They currently have had my vehicle for a month. I’ve gone to pick it up twice, they said it was “ready”. Both times it was not. It’s a 2022 and the AC went out and they still can’t figure out the problem. Aren’t they experienced technicians ?! The excuse if they are short staffed? So is the rest of the world. I FINALLY received a loner from them after the 2nd week. After the third week, I’m told one of the technicians is sick and they don’t know when my car will be ready. I called again this week and was informed “Robert” was out of town but that they are working on my car. You mean to tell me the manager Robert that never returns my phone calls? That is the last update I was given. Like I mentioned, just stay away and save yourself the stress.
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September 2023 by Karla K.
I bought my car here in 2022. Salesperson was super nice. I have only had to go in three times since. Two for scheduled oil changes and one for a warranted issue. They are a smaller dealership and I have always received good care there. Service advisor, Chris, is great. He has the right personality for the job. He is pleasant, greets you with a great smile and super helpful. He is an asset to the dealership's service dept. Got me in and out timely. Now, that motion sensor timer on the ladies room light needs to go. Timer is way too short. The lights go off on you while you are in the stall. Doesn't register movement inside the stall so you have to get up and walk out in total darkness to trigger it to come back on. Someone could fall.
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August 2023 by Niranjan Lakhanpal
This review is for the purchase of a 2023 Genesis GV70. I cannot speak for the service department, but the sales group at this dealership is top notch.Located in Austin, I was forced to work with dealers in Austin, San Antonio, Dallas, and Houston to find the spec GV70 that we were looking for. We found one that was coming in to DeMontrond and contacted them and the process of buying through them was painless, while other dealers were wasting my time and giving me the runaround, or not returning my calls and emails, despite mentioning I was a serious buyer (their loss, just bought a car here instead).Kudos to Justin Matta, Nick Moore, Brad, and the gentleman in finance (my apologies, I didn’t get your name).10/10 buying experience - I would return here for another vehicle should I need one.
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August 2023 by Barb King
I bought my 2017 Hyundai Elantra here right after Harvey hit. The salesman and support staff were kind and honest, not taking advantage of the shock I was in having lost everything in the flood. Since then, I have taken my car exclusively to Hyundai Texas City for service. The same kind and honest culture extends to the service department. Usually David helps me and I have always had a good experience. I highly recommend this location for both sales and service. If you are looking to buy a Hyundai or need service for one, this is the place. Five stars from me!
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August 2023 by Gabriel Sanchez
I had a wonderful experience at this dealership! I recently bought a 2023 Hyundai Elantra Limited and it was a pleasant process all throughout. From the moment I called, the salesman, Nicholas Moore, went out of his way to provide me with correct information about the colors and trims available. In addition, Nicholas was patient, courteous, friendly, welcoming, and respectful which can be hard to find nowadays. I definitely had a great experience and would recommend this dealership to anyone looking to buy a Hyundai!
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July 2023 by Beau Johnson
I had a great experience at Demontrond and the sales and finance team were professional and courteous and attentive to my needs! Tony is a great sales representative and made my experience very enjoyable!