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September 2023 by Mickey Buck
Julia was the most help with loan services and she helped me feel seem, cared for, and understood in the process. She was so kind and resourceful.Ashley and her had great communication and worked well together to answer all my questions and solve any concern I had.Wellby hires great people and have amazing rates.
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September 2023 by E. Lynn Smith
I had the pleasure of working with Susana Avila over the past week on a auto re-fi and a personal loan. She was absolutely AMAZING! All of this was done remotely. I greatly appreciated the prompt responsiveness and updates of where we were in the process. Susana definitely provided 5-Star service.
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September 2023 by Jon Thorstenson
My son was in an accident that totaled the car he had financed with Welby. We applied for a new loan and Susanna at the Texas City location and Welby had his new loan completed in no time. Thank you for making him so happy with his dream car.
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August 2023 by Glenda Kersh
CLAUDIA, with Wellby, assisted me over the phone in taking part of the new 13 month CD promotion. She had all papers ready and I went into Texas City office and saw Julia who assisted me in signing. Both were knowledgeable and I relied on their expertise. Cuddos to these women.Gilbert D. Jones, Jr. Assisted by Ms. Kersh
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July 2023 by Dawn Collins
Went to ask 1 question and then a can of worms were open. I am so glad I had Julia to help me. She is very professional, friendly, respectful, caring, knowledgeable and very helpful. We got everything taken care of plus she calm me down when I got upset about the situation. She even followed up the next day. That's customer service. The way the world is today it was extremely nice to have her helping me. Bless her. DAWN
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July 2023 by Juan Carreon
Hello how are you. Honestly IAM very disappointed I was at Texas city Branch trying to cash a company check even IAM over more then 11 years in this bank thia is the first time a bankmember talk to me very disrespectful her name is Susana. Please don't ask do or her. Very rude and not professional at all. Honestly I don't understand why people like her work in costumers services I know several people who work there like Edward. Miss Ann. And Alejandra. Very polite and super nice. Honestly I don't know what happen to this lady. But she has not clue about costumer service I was at the main office in Webster location. And I think she is coming from there. People at the main office. Is super rude please if is anything you can do about educate this lady about costumer service I really appreciate it honestly this is not the way to talk to a costumer is been there for over 11 years. When was Jsc credit union this is not acceptable. This lady Susan or Susana. I know she Hispanic. Needs to go out of the company
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July 2023 by Troy Swan
For all of your banking needs go see Julia and the rest of the Wellby team. They're service and professionalism couldn't have been better. Julia helped me to remedy my situation quickly. She kept me informed throughout the process. 5 stars. You will not be disappointed.
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July 2023 by Mike Smith
Issac and Susana at the Texas City branch made the horrendous experience I was having buying an RV much easier. Issac went above and beyond my expectations when he stayed late on a Friday to start a loan application. He kept up with communication and made sure that Susana would be able to take over in the process on Saturday. I had the check for the RV in hand by 10:00 Saturday morning. Just one of the many reasons we have three auto loans through Wellby. The customer care has always been top notch. I highly recommend you take your financial business here.
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July 2023 by Brandon M.
I went in this morning to see about getting a line of credit and a young lady named Julia helped me out. I took up most of her Saturday shift with questions and transactions. She was very helpful and polite. Everything I was trying to do, was done, and in a timely manner. Thank you Julia for all your help!
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July 2023 by richard valdivia
It was so amazing to work with susana Avila she is the best. Took care of all my needs. She is well knowledges in her job. Wellby is lucky to have a person like this on their team. I’ve been a member for 19 years and this is the best experience I’ve had. Thanks
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June 2023 by Rodney C.
I've been with and enjoyed Wellby (formerly JSC) Credit Union for a number of years now. Though, if there were only one thing I would suggest, it's that this location is sorely in need of a new ATM machine. OR perhaps two machines, as the one that has been there for years RARELY works and seems to be closed for repair about 80% of the time.
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June 2023 by Oscar Cerda
I wanted to quickly share what an extraordinary job Susana Avila and her team did in retaining my business with you and doing it fast, professionally, and very courteous. People like that, make all the difference in the world!!! Thank YOU..
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June 2023 by Taylor Scott
Ashley was an outstanding personGive her a raise ??????Such amazing people to be aroundShe gave us good information about JSC Wellby thanks you so much
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June 2023 by Jimmy Macicek
Susana went above and beyond in helping my son with his truck loan. She kept us informed every step of the way and made the process effortless
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May 2023 by Jose Garcia
I was assisted by Julia Baez whom went above and beyond with her customer service. She’s is a great asset to Wellby and I will continue going back to her. Thank you so much for your help I will be recommending you to family and friends!
