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December 2023 by Steven S.
ordered groceries on the Kroger website for delivery. when the groceries never came I called the Texas City Kroger (delivery store). A very rude employee said it's not their problem. she said it's on the website that orders go through instacart. I called instacart and they said they had no record of any order and that since it was placed on the Kroger website and my card was charged through Kroger that I needed to talk to Kroger. I called Kroger again and had an even ruder employee yelling at me that it's not their problem and she was sick of telling people. She connected me to the manager that turns out to be the first rude person I talked to. she said I'd have to call the corporate offices, that are closed. so at this point Kroger has stolen $120 by charging my card and not delivering any groceries.
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February 2022 by Santanna Potts
This Kroger knows about the current Similac recall, and the manager refuses to pull the products from the shelves! What kind of company can't take the time to clear their shelves of a product that is dangerous
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August 2021 by Juli P.
Never, ever communicated with me after I endured a head wound in the Galveston store, because of flaws in shelf displays in the area that f packaged dry pasta. LIABILITY. They'd rather a disabled woman veteran as n languish, th as m check to see if there was a single thing their store ir corporation could do to assist. At the very least, 90 minutes after I was injured, I was supposed to have an appointment with a physician at the Texas City veterans clinic. The taxpayers paid for that wasted appointment, since there wasn't enough turnaround time to c as McElroy it and explain that it was because of a head injury caused by a defective food display in the Galveston Kroger. The corporation would gladly take my $$ fir decades to come, but my injuries and losses were solely MY PROBLEM?
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April 2021 by Danielle Allgood
The Asst. Manager, Tina, that is new to this store needs to get some training in customer service. I have been shopping at this store regularly for years and never had a real problem. Unfortunately when I went in tonight there was new staff and new management. When I asked Tina to verify something for me and told her I got my info off the website, she walked off and never answered my question. She wasn't going to get an answer from anywhere as she started walking to the doors and locking the doors. she did not worry about assisting me at all. She never came back to talk to me and as we started to leave she walked in and went the other direction. so much for customer service from the new assistant manager
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January 2021 by Tony Q.
Do homeless kids have to do homework? That seems fundamentally unfair. But it is also unfair to the kids with homes? Should those kids be penalized for having parents that can provide? Do they get homelesswork? Like, instead of math questions about John and his apples, they have to count the bottles they collect to eat that night? I really don't like how this is going. Anyway, Kroger has good prices and friendly employees. Kroger. 4/5 Stars.
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October 2020 by Manny Cortes
Clean store, fast checkout, friendly staff, nice place to meet girls
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April 2020 by Sarah Mauricio
Ok not the prettiest Kroger in the area but they are reasonably stocked and have great weekly sales. You can find just what you need for dinner or your bbq. They always have propane in stock and never run out of helium for your balloons. Their seafood is on point and meat good prices and quality. The sale ad items are in stock and their clearance has some treasures. The self checkout fast or the checkers friendly. Faster than the nightmare of parking at HEB or the mess of Walmart.
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April 2020 by Kenneth Cain
Not very clean with this virus going around
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January 2020 by Taylor W.
I actually don't find much wrong with this Kroger...maybe with a little more remodeling it'll look better. For the most part employees are helpful.
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November 2019 by Michael Molle
Went to Kroger today for some Mike’s Bagels and all I could find was Mold and Flys in the bagels. Bring it to the attention of a worker and he says it not our fault but merely the fault of Pepperidge farms. Smh
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September 2019 by Sarah Mains
Ok not the prettiest Kroger in the area but they are reasonably stocked and have great weekly sales. You can find just what you need for dinner or your bbq. They always have propane in stock and never run out of helium for your balloons. Their seafood is on point and meat good prices and quality. The sale ad items are in stock and their clearance has some treasures. The self checkout fast or the checkers friendly. Faster than the nightmare of parking at HEB or the mess of Walmart.
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August 2019 by Doug Sivyer
They need some serious customer service training. The associates act like mindless automatons. The worst! at the register, no greeting, no conversation, no thank you.
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August 2019 by Deb T.
This pharmacy is so bad I got home and checked online to make sure they gave me the right medication. 1. Turned in RX at about 3 pm. They said they (3), would be ready about 4pm the next day. 2. Went to pick up at 4:30 the next day and they didnt have them ready. 3. Came back to pick up (3rd trip), and they wanted to charge me $1000 for a medication I've been taking for 25 years and never paid more than $30. (of course I didnt get that one 4. Next day went back to pick up the RX to have filled somewhere else. (4th trip) I've been filling my RX's at medicine man but they are closed now. I moved here from Galveston and never had trouble with that Kroger pharmacy. I guess I'll go back to Galveston I have to question a pharmacy that is so unprofessional and just didnt seem to care. BEWARE! Check your medications. I really didnt even want to give them 1 star.
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December 2018 by David Shinn
prices are great on meat during sale days.
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October 2018 by Cynthia Savoie
I think Kroger's in Texas City is a great place to shop at. Workers have always been very helpful and kind. Also wanted to say thank you to Kroger's employee's for putting together the Halloween event for the children. My daughter was very happy with the candy she received! Anxiously awaiting the pictures that were taken. Thank you all
