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November 2023 by Mrs Tink
Came to cash a 23k check that is a TFB check and they want to charge me almost $350 to cash it. Manager was rude. Teller was nice.
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May 2023 by Sherri J.
Well I guess whomever you were supposed to talk to about the customer service didn't happen. I guess this is a company wide problem! I am not a customer but I do banking for a relative and if I could get him to switch, I would. This is the most unfriendly bank I have EVER delt with. No one says hello and I constantly have to see if the drive thru is even open. I do not care how "busy" you are, IT ONLY TAKES 2SECONDS TO SAY HELLO AND WE WILL BE RIGHT WITH YOU! NO MORE EXCUSES, KUST FIX IT!!!
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May 2023 by budget_hobbies87
Opened a bank account a while back. Very informative and everything was explained thoroughly while going through the process. Everyone is always polite and helpful when I go.
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May 2023 by Sherri Jones
Came to the la marque branch and ABSOLUTELY NO ONE said a word to me!!! Had to push the button to see if they were even open. Horrible customer service, I will definitely will not be back here!!!!?
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December 2022 by Tara Harris
James Torres at Texas City location is the rudest VP I have ever encountered at a bank. Texas First Bank should terminate him. He is racist. Kylie is an assistant manager who does not have any knowledge of the banking system. James Torres stated he does not have to show anything as it pertains to their policies. He said they are internal and they do not have to be shown. I would never open an account here for none of my businesses. He and Kylie seem to be more acquainted than just the bank.UPDATE** so they called the place m\the check was written from to verify it was legitimate because of course an African America female can't have her own business and cash such a check.
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November 2022 by Robert M.
Excellent customer service, friendly and very knowledgeable staff. Brianna is great! She set up my account for me and explained all my options etc. THANK YOU!?????
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November 2022 by Hector Portillo
A good local bank
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October 2022 by Alan Graham
Haven't been here long but great service so far wherever I go I would recommend to anyone! Never a issue at the bank always curious and helpful!
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August 2022 by Shannon Pounds
Large amount of money transferred to this bank accidentally through a wire transfer going on two weeks now….Still haven’t returned it or made any plans on doing so. Lawyer up.
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June 2022 by RONDA ANDERSON
I visited the TC location never had a problem, except the last 2 times with a teller named MikeishaTurner. Her attitude for both interactions SUCKED. Thought maybe she was just having a bad day the first time. But round 2 was worse, especially since I had my dad with me. He said some people don't like their jobs I guess. So let's just get this done and go, so we did. I won't deal with her again if another teller isn't available I'll go to a different location. This location is close to my dad that's why we went there.
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November 2021 by Helen Chidimma Odo
This is my third time, trading with the wrong Person on a wrong platform, until I found out of Mrs Stephanie, she gave me the best binary trading signal ever, I could imagined, she's reliable and trusted too,
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October 2021 by Yoshi Esquire
Don't expect any courtesy from this location they want you to go to the location you open the account at to receive courtesy treatment just so you know!!???
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August 2021 by Cordelia Carden
Wonderful FULL SERVICE bank!Making my transition from old to new banking service A WONDERFUL financial journey!Love my hometown!
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August 2021 by Cordelia Carden
wonderful all services & customer service!!
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July 2021 by Lynn Carden
Wonderful FULL SERVICE bank!Making my transition from old to new banking service A WONDERFUL financial journey!Love my hometown!