CVS is a pharmacy and convenience store offering a range of services, including passport photo assistance and coronavirus testing, where eligible individuals can receive lab or rapid tests. Customer experiences with staff vary. Many employees receive high praise for being helpful, patient, and providing excellent customer service. Specific instances include staff assisting with technical issues at self-checkout, going out of their way to find products, and helping families with young children get passport photos taken efficiently, ensuring a quick in-and-out visit. However, some interactions are less positive, with occasional mentions of apathetic or unhelpful behavior at registers, where customers felt they lacked assistance with simple tasks like bagging items. The store layout can differ between locations, sometimes making items momentarily hard to find, but parking is typically easy. Despite mixed encounters with individual staff members, many customers report satisfactory overall trips and express intent to return, noting that helpful and genuinely caring employees significantly improve their experience. The business also supports ExtraCare rewards, which customers can use for savings.
