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December 2023 by ReAcH 4tw (ReAcH 4tw)
Horrible service as usual.thanks enterprise
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August 2022 by Shakyra Harris
If you need a rental car this is literally THE WORST place to get it from.
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September 2021 by Terush Booker
Nice staff, clean car, and easy pickup and drop off... Location in The Colony, Tx.
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September 2021 by JD Wyatt
Absolute crooks.Update after response...The response you see is only lip service to those reading reviews. I followed the suggestion and not only got no response but was further charged for things that had nothing to do with my rental. Think twice before using enterprise. Plenty of other options out there
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January 2021 by april watts
This Enterprise is the best. The staff truly takes care of their customers and has the best customer service. There staff is the reason I will stay an Enterprise Customer.
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January 2021 by Jerry C (Sn0wcr4sh501)
Absolutely top notch customer service from Tommy and the whole crew here. Highest recommendation possible.
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October 2020 by J C
Absolutely top notch customer service from Tommy and the whole crew here. Highest recommendation possible.
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October 2020 by Joshua Wyatt
Absolute crooks
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October 2020 by Michael W. Buckner
Tommy and his staff was great with assisting me with the entire process. I’ve been to many locations, and this was by far the best one!
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October 2019 by JILL B
I had to wait 20 minutes for someone to come back to the office. In the mean time another customer came in to return a car. The Enterprise employee walked in and out of the office totally ignoring the customers. When I told him I was there to pick up a car, he said he only had a minivan. The young man returning a car had a Ford Fusion and I said I would like to have that instead of the minivan. The employee said the Ford was promised to someone else. No apologies. No let me see what else I can do. It's obvious Enterprise has so much business that customer service is unimportant.
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July 2019 by Maryam james
Did not have any cars
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February 2019 by Prosenjit Roy
It took 4-5 attempts before I could reach one of their representatives. She asked for my number and told that she will call in few minutes as was busy that time. That few minutes didn't over (more than 24 hours by now) yet. Meanwhile I called them again 4-5 times but no luck.
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July 2018 by Jeff G.
Dropped our car off at the repair shop, go the rental and by the time we figured out what was wrong with the car, they were closed. The car was digusting, It smelled like someone was smoking and spilled something in the car. The windows were very dirty and you cant see out of them. I have had better service the previous 2 times there but this time it is unacceptable. I have tried to contact Enterprise with my issues.
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February 2018 by Filicia J.
Kudos to ERAC management to reaching out and resolving my concerns. Can't bump my review to five stars due to being given a dirty car and having to wait at the body shop for 1 hour for someone to pick me up. I'm always happy to give an update when a company helps resolve my concerns.
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May 2017 by Kenyon M.
Waited 2 hours in the colony to get the first car because they had to find a car then the transmission slipped on the Focus called for 3 day to 4 different places to trade car out and then go one that looked like someone crapped in every seat in the car just nasty and gross thank god I get mine own car back next week. DO NOT RENT FROM ENTERPRISE!
